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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Can't find Epix channel

I’ve been seeing ads on TV for the new spy series Berlin Station starting Oct 16 on Epix, but the Epix web site says it’s not available outside the USA.  Is Rogers carrying Epix on a channel of some other name?  Can’t find the series on a name search...

Bob7 by I Plan to Stick Around
  • 3 replies

Resolved! Porting Rogers number to Fizz

Hello, I would like to ask if anyone tried to port Rogers number to Fizz? I have a contract with Rogers (just call and text, no phone) and I am using my own phone, so I believe I should not have any problem to port my number. However, Fizz sent me an...

ahxd005 by I've Been Around
  • 2 replies

Rogers Ignite TV stopped recording

So we just got Rogers ignite at the end of September. Everything. Was great, recording shows with no issue but now all the sudden it says it’s recording but there’s a little red circle with a line through it. Now none of my shows are recording and wh...

Sdavies131 by I've Been Around
  • 1 replies

Holiday Music

Does anyone know what channel Christmas music will be on once the holiday season starts?     ***Edited Labels***

slb260 by I Plan to Stick Around
  • 4 replies

Netflix buffers

Hi all,   Has anyone noticed that Netflix is buffering lately? It generally plays good but then the throughput will drop and the picture will get fuzzy. This seems to be a recent occurrence over the last few days.   I noticed in the netflix diagnosti...

coolspot by I Plan to Stick Around
  • 3 replies

Resolved! Can I turn off wifi on a timer?

My question is can i turn off my WIFI from say 11pm to 7am without interrupting ethernet lines?I have the CGN2-ROG modem  I've searched but with no luck maybe someone could point me to a post (or if it's even possible)   Thanks     ***edited labels**...

smack by I've Been Around
  • 3 replies

Resolved! Slow Internet

Hi everyone, I'm living in a house with 5 other people and we are experiencing such slow internet connection, currently we have the express package from Rogers.Basically I can't stream video without pausing every few minutes or so, and watching a vid...

jennyb373 by I Plan to Stick Around
  • 218 replies

Rogers can’t cancel my Spotify add-on?

So I’ve called into Rogers twice to cancel my Spotify add-on, and they aren’t able to remove it from my account, forcing me to pay $10/month.In the meantime, my significant other upgraded to Spotify family for a discount. But now we’re stuck paying m...

Yandl by I've Been Around
  • 1 replies

Resolved! Call forwarding

Hubby and I each have a share everything plan with 2500 monthly call forwarding minutes.  He travels to the US and uses Roam Like Home and I'm planning on going also.  If I forward my calls to his phone before I cross the border, and I turn off my ph...

DeeME by I've Been Here Awhile
  • 7 replies

New 4K Box HDCP 2.2 Update Causes Issues

So i have Used 4K from Rogers since its Inception, and i display it on my LG UB8500 4K 55" Panel, have had no problems in display issues. So i came home tonight, and when i turned on the TV and the Box, it asked me to Set the Resolution, which has ha...


WBC: Wilder vs. Fury LIVE

  EVENT DESCRIPTION: WBC: Wilder vs. Fury, LIVE from STAPLES Center in Los Angeles. DATE: Saturday, December 1, 2018   WBC World Champion Deontay Wilder will defend his title against lineal champion Tyson Fury in a blockbuster matchup of undefeated...

What is wrong with the guide recently?

Recently when using the guide to find what episodes are on the information is useless.  Telling me that Jimmy Kimmel is the host of his own show is not telling me anything...I want to know the guests.  Same thing with comedy shows, Big Bang, Two and ...

Resolved! DVD Eject

OK, I have the URC2125 universal Rogers remote and have set it up to recognize my Samsung blue ray player.  Seems to be working, but there doesn’t seem to be an eject button.  Is there one? How do you eject from the remote?       ***Added Labels***

EBrooks by I've Been Here Awhile
  • 8 replies

Nextbox 3.0 menu/guide shows NO INFORMATION

I have had it less than a week and every few days it shows "NO INFORMATION" for each channel when displaying MENU/GUIDE listings. This makes it impossible to browse and select programs to record. Will try a reboot. This never happened on my 8300HD.  ...

Resolved! Monday Night Football

I ordered basic cable and super sports pack a month ago, just for football. The web site and the salesmen said for ALL games. We go to watch MNF. Nothing. It is only available on tSn. So tsnhd which is available for free on bell, will cost me over $3...

babymaeby by I've Been Around
  • 6 replies

Unable to get in touch with a customer service rep

Hi, I've just called Rogers' customer to inquire about a change of plan/cancelling my service. The agent put me on hold to transfer me to a different department and before I could speak to anyone else, the call disconnected as if someone hung up on m...

Quanshing by I've Been Around
  • 2 replies

Resolved! new Yahoo page is terrible-how do I get the old one page and keep it

There has been a recent change with the home page when you sign on-its gone! I had the old rogers yahoo web page with tabs for my favorites in news and weather, quick shortcuts to go to web pages for fast skimming, now that page is gone and I do not ...

kevtech by I've Been Around
  • 20 replies

Cannot permanently hide ROD1 to ROD5 channels

I keep trying to remove these channels by hiding them but the next day Rogers has reinstated them. Rogers can remove them but they also get rid of channel 100 that I want to keep. Why can’t Rogers allow us to hide all pay per view channels permanentl...

Mcfiniki by I've Been Here Awhile
  • 3 replies

Resolved! How to enable voicemail?

I'm on the by-the-month $15 Talk & Text plan and am attempting to set up my voicemail, which is supposed to be included ("Voicemail, Call Forwarding, Group Calling and Call Waiting. These services have no monthly fee and are charged on a pay per use ...

rferries by I've Been Here Awhile
  • 2 replies

Again, Rogers takes but does not give back.

Just looking at my latest cable bill (VIP) there's a notice at the bottom. IMPORTANT INFORMATION ABOUT RUSSIA TODAY TV CHANNELPlease note that as of July 31, 2018 Russia Today will no longer be available as part ofyour television package. Our new tel...

OLDYELLR by I'm a Senior Advisor
  • 14 replies