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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122234 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30092 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119740 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Packet Loss on Roger Servers?

Ive been having some lag spikes and while trying to figure out the reason I was running some pathping tests. I kept finding packet loss at the second hop, one of Rogers servers. I am wondering if anyone else is getting this as well? (Asking mainly so...

ThomasM4 by I've Been Around
  • 810 Views
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Samsung Galaxy S3 int'l works on Rogers?

Getting one shipped to me soon from a friend in Dubai. So will this new beast of a smartphone work on Rogers? what about other WSP in Canada? ***edited labels***

Achilles by I'm a Reliable Contributor
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  • 6 replies
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Are Rogers techs taught to deny problems??

Sat here for 3/4 hour with no internet service. Rocket HUB showing 3/5 bars signal strength yet no internet access. Seems to be a regular daily occurrence about 8:00 AM or so. No use phoning tech support because it takes 1/2 - 3/4 hour to be told to ...

Android 4.0 update for Galaxy Note

It looks like Bell will be launching ICS update for the Galaxy Note in June. http://mobilesyrup.com/2012/05/23/bell-updates-os-4-0-estimated-release-schedule-for-various-android-devices/ ***edited labels***

alebel by I'm Here A Lot
  • 3817 Views
  • 6 replies
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Resolved! Issues With my new iphone 4

Just received and new iphone 4 from rogers... last night I called to register the sim card and its 14 hours later and Im still waiting for the phone to work.. the phone display only prompts me to connect to itunes or make an emergency call.. the top ...

jilson15 by I've Been Around
  • 532 Views
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No more Windows Phone OS?

Main Page no longer list Windows Phone under Platform/ Operating system. It took Rogers so long to change Windows Mobile to Windows Phone, now it's gone. Perhaps it's just a glitch. I would have upgraded my Focus to a Lumia if Rogers had released the...

RWalrond by I Plan to Stick Around
  • 528 Views
  • 1 replies
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Downgrade has gone well

Several months ago, I downgraded my subscription to Basic Digital from VIP with HD. I got rid of the two PVRs and now have the most basic digital cable boxes (and am not even sure I need those at all!). There were some withdrawal pains, specifically ...

ccrashh by I'm an Enthusiast
  • 1395 Views
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LTE for Kitchener/Waterloo

I was considering droping Telus and going to Rogers for the One X but I see Rogers does not have LTE in Kitchener/Waterloo. Any idea as to when LTE will be added to this area? ***edited labels***

Dugath by I Plan to Stick Around
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Resolved! Suspended Internet Service

So I'm a student and I had the student bundle for Cable and Internet until May when the contract was up, when I called in to cancel the rep convinced me to just suspend my services instead of canceling them. Now I'm thinking that this wasn't such a g...

bjf by I've Been Around
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Android users

Of course we are more "open" http://www.cbc.ca/news/offbeat/story/2012/02/01/tech-smartphone-dating-survey.html ***edited labels***

Achilles by I'm a Reliable Contributor
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PVR'd Programs Starting Playback at the 20 Minute Mark?

Hi. Has anyone encountered this? On 2 occasions, when I playback a recorded (1 hour) program, it starts playback at the 20 minute mark! If I exit the IPG and re-enter, then it plays from the beginning. ***Edited labels***

Speedy1701 by I'm a Reliable Contributor
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Resolved! Couldn't send text message

Hello, I try to send text message by using my PAY AS YOU GO phone (LG neon2), but always on "waiting" or "failed". I'm ok to receive the SMS. I checked the message centre which stored my correct cell phone#. Can anyone kindly help me figure it out wh...

liecho by I've Been Around
  • 21792 Views
  • 4 replies
  • 1 likes

VIP Package, just need a straight answer!

Hi guys, can someone please please please answer this question for me? I am thinking of ordering Rogers VIP package for when I move to my apartment next month. It says on the channel list that NBA TV Canada is included on the list of channels, but wh...

HTC One X by Rogers unlocked?

If you decide to buy the device outright...no contract...does it come unlocked and WITHOUT Rogers bloatware? ***edited labels***

Achilles by I'm a Reliable Contributor
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  • 1 replies
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Resolved! will rogers do this

So i got the nexus cause they did not have xperia s and the nexus always loses signal and when ibdo have service it aint much so i called rogers tech support twice reset the network made it worse then they said facotory reset then no service at all t...

sonyboyj by I'm an Enthusiast
  • 518 Views
  • 1 replies
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Resolved! Lost my phone

Hi there, I've had a samsung corby pro phone for a year and a half, which is is half my contract done, and I lost my phone. I was wondering what would happen now? I didn't plan to stay with rogers after my contract was done. Would it be possible to t...

milcanuk by I've Been Around
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Resolved! unlocking iphone

I am considering purchasing an used iphone, which was on the Rogers network previously, but I do not use Rogers. Is it possible to get the phone unlocked so I can use it with my provider? ******* Edit labels ********

slaurist by I've Been Around
  • 6317 Views
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terribly slow download speeds for a year now

For the last year, I've been experiencing extremely slow download speeds every evening, between 8:30pm and 11pm, weekdays and weekends (in the south Etobicoke area in Ontario). We've got the "extreme" package, meaning we should have "up to" 28mbps - ...

Gilles10 by I've Been Around
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appstatus request error

When I try to log in, i get this error message: "appstatus request error".Using an 8gb iPhone 4 ******* Edit labels ********

Guile by I've Been Around
  • 1929 Views
  • 6 replies
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Resolved! HD Box to split cable…I don't get it?

Can someone help me? So this switchover that is supposedly happening on June 1, that I got the letter for. So I got a HD set top box for my main TV from a friend but my second tv, the cable is split so does this mean that I need another box for secon...

meerkat12 by I've Been Here Awhile
  • 9141 Views
  • 12 replies
  • 0 likes