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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! backup not saving

Hi, I have the Cisco DPC3825 DOCSIS 3.0 Gateway and I saved my router settings awhile ago and my settings got all erased byitself some how, now I want to restore my settings but when I try to restore nothing happens still nothing there.  Any ideas wh...

Jayzino by I'm a Regular
  • 4 replies

72 hour call back wait time for supervisor

Not Acceptable!!! I've given rogers 10 years of my loyality and when i try to do something simple i can't? Never heard of not being able to not cancel a No contract commitment plan/cell phone. Been wasting $12 a month for i dont know how long now. Tw...

Rogers On Demand issues

Anyone else getting this...the video (TV Show) starts and then about 6 minutes in the screen freezes, then goes black, then a message pops up saying that the end of the video has been reached.  Two shows have done this.   Can this be the box, or is i...

ccrashh by I'm an Enthusiast
  • 2 replies

Resolved! blocking and unblocking texts

If you had your cell phone blocked from receiving all texts, and than removed the blocked texts later on, would the texts that were blocked show up at a later time? I hope not.   I sent a text to my cell phone that my spouse uses and meant to send it...

mittens4u by I've Been Around
  • 1 replies

Free upgrade for HDbox rentals?

Hi, i have had the same HD box for years - it is the Explorer 4250HD. Am I eligible for a free upgrade/replacement? Thank you.       ***Edited labels***

jjmo by I've Been Around
  • 3 replies

Changes to PVR guide?

Has anyone else noticed that there have been changes recently to the way that the guide works on their PVR? When i used to use the recorded list, if I opened up the list while watching a recording or if I erased a program, it would take me back to th...

greenxeyes by I've Been Around
  • 10 replies

Upgrading from iphone to GS3

I was just wondering if i want to upgrade to the s3, I will have to change my sim card to get LTE right? And could I go to a rogers kiosk or do I have to call rogers and they have to ship one? And i also want to know if I do get that sim card could I...

Skradz by I've Been Around
  • 1 replies

Resolved! PVR locked

I have an 8642 HD PVR and I am locked out of my recorded section; but only under the By Date category. The show that I would like to watch will not highlight. There is no problem with the  By Channel or the By Title  areas. Would this be rectified by...

JohnT by I'm Here A Lot
  • 3 replies

Looking to switch from Fido to Rogers. Early cancellation fees?

Hi, I have a question about switching from Fido to Rogers.  I am on a 3 year term with Fido and still have 2 years left in the contract.  If I were to switch to Rogers now, would I have to pay any early cancellation fees?  Will Fido/Rogers waive this...

jx84 by I've Been Around
  • 1 replies

Is rogers going to get any of the new xperias?

Hi i hope someone could shine some light on this...! is rogers going to be getting nay new xperia modles like the xperia j, v, tx as the V is an LTE phone im presuming rogers will be getting this phone??:)   ****Edited Labels****

samsung email

is there a way using the samsung email app to eliminate all the spam that comes in or such..i tried using it and get like 20 spam mails a day that show up on the phone but not on my home pc or ipod...i used the yahoo app but have issues with it showi...

kensmith19 by I Plan to Stick Around
  • 2 replies

Resolved! Family Plan Confusion

Rogers doesn't make it easy to understand their plans!For one, under the UNLIMITED VOICE AND DATA plans none of the options has unlimited voice (except the 146$ option) or data.For another, when talking about the My10 feature the fine print states: ...

Sweepster by I've Been Around
  • 1 replies

Text History

Hey..   Is there a way to get a text history, eaither online or a printout ?   by text history i mean : who texted me, and who i texted, and when ? .... am pretty sure you cant get word by word report..   thanks   ***edited labels***

Masri by I've Been Around
  • 4 replies

Resolved! Ordering NFL Sunday Ticket À La Carte

Hello,    As the NFL begins in a couple of weeks, I've been interested in signing up for NFL Sunday ticket. The only problem i've found is that if I wanted NFL Sunday ticket, i'd have to sign up for the "Super Sports Pack". I'm not a huge NHL, NBA, M...

sb360 by I've Been Here Awhile
  • 6 replies

Gingerbread for Captivate

I see that Gingerbead is coming for Captivate so any ideas when we will see it for Rogers?   ***edited labels***

CanuckMackem by I Plan to Stick Around
  • 266 replies

Very bad signal

I'm very frustrated about the poor signal where I live. My cell phone is my only phone and I have very very poor signal 9 times out of 10. What are my options besides going to another provider? highbury and pond mills area..   ****Edited Labels****

hquimby by I've Been Around
  • 1 replies

$16.79 Value Pack versus $12.79 Value Pack

I am trying to change our phone plans to increase the limit of 125 Sent Text Messages per month to some higher number. The LIVE CHAT person says to change from the $12.79 Value Pack to the $16.79 Value Pack but is unable to explain the difference of ...

rlaughton by I've Been Around
  • 1 replies

Resolved! Data only plan?

Is it possible to start a new data only account for use with an iPhone?  I don't want or need a voice plan, so it's not very clear if any data "add-ons" can be added on to nothing.   Thanks   ****Edited Labels***

Resolved! Moving to Australia, need out of rogers contract and unlocked phone

Hey there,   I'm moving to Australia next month and need to figure out what I'm going to do with my iphone 4. I'm about a year and half into a three year contract. The way I see it I have a few options:   1) Buy out my contract. I've heard this costs...

derekhay by I've Been Around
  • 7 replies