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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! AppleCare+ and iPhone 5

How do I get AppleCare+ on my new iPhone 5 when I pick it up from my Rogers location tonight?  In the past I've always picked up the phone from Apple and this was never a problem.  can this be purchased from Rogers?   *****Edited Labels****

Targetsu by I Plan to Stick Around
  • 22 replies

Shared data extra charge!!

Rogers still charges $12/month so I can share my data that I pay handsomely for with another device. It's a stinkin cash grab is all that is. Come on ROGERS give the customer a break here. We would like the freedom to use our other 3G capable devices...

Resolved! Replacement Blackberry suggestions?

My blackberry bold began to stop working properly, and escalated to the "white screen of death" every single time I turned it on. I had to get a replacement, and chose the pearl because it was cheapest. (big mistake, & rogers, $80 is your cheapest?) ...

AnnieKatie by I've Been Around
  • 5 replies

3 year contracts and Upgrading Questions?

Hello, I called about upgrading to a Lumia 920.   I was told I have a year on left on my three year contract, so a hardware upgrade would now  $270 everything in, if i go with a new  3 year plan.   While I understand the cost of a phone is subsidized...

vivekvp by I Plan to Stick Around
  • 20 replies

online game stopped working.

I play an online mmorpg type game and it just stopped working recently. I can take my computer to someone else's home and it will work fine. Does anyone know how to configure the DPC3825 modem to allow a flash based game to work. I tried calling roge...

Fester by I Plan to Stick Around
  • 10 replies

Resolved! simcard adapters from Rogers repairs

Hi everyone, i'm hoping that someone can help me find this accessory. One of my friends went to a Rogers store to repair his iphone4s. The store gave him a loaner device and a simcard adapter so he can use his current simcard in the (Blackberry). I w...

aramsdale by I've Been Here Awhile
  • 4 replies

Resolved! Email's won't send - HTC One X

I have a HTC One X that will receive email's ( but will not send. I cannot figure it out for the life of me. HELP!   ****Edited Labels****

Resolved! Upload speed tests don't work!

I've tried running the Rogers speed test from multiple computers and using both IE and Firefox, but I keep getting the error below during the upload speed test.  Even when using a different speed test app such as, the upload fails.  Fri...

toolcubed by I'm a Senior Contributor
  • 22 replies

Horrible Customer Experience

Hello,   Here I am on hold with Rogers waiting for an associate to escalate my phone call to a supervisor. Figured I'll try my luck here. I have a bold 9700 on the account and was charged apparently for 2 GB of usage in 10 days. No rep seemed to be a...

Hulk by I've Been Here Awhile
  • 3 replies

Horrible customer service!

I decided to go with Rogers after moving out of my parents house. Called on Oct 22 for a setup and when the technician came in a week later, he proceeded to set up my internet with no problems.  When it came to the TV services, there were issues.  Th...

dbarnu by I've Been Around
  • 2 replies

zte mf28b bridge mode

I notice in the Web UI we have the option of setting this hub into bridge mode.    I am finding the 'routing' abilities of the hub a little lacking, has anyone succesfully placed this hub in bridged mode and used a router to handle the routing and le...

rafk by I Plan to Stick Around
  • 7 replies

Resolved! How does Rogers know what kind phone I am using??

I was wondering about this for long.   I was using unlocked iPhone 4S bought from Apple Store Online. and about few weeks after, on my Rogers account, it shows what kind of phone I am using. As well as my family's phone(their phones are bought from R...

kimyr0501 by I've Been Around
  • 1 replies

Cracked S3 screen. (LCD works fine)

Hi there,   Anyone know roughly how much it would cost to replace my s3 screen if its just the glass that is cracked.... or do they have to replace the LCD and glass... (thats what ive heard)... Becasuse if its north of $250 then I can just deal with...

jsaetin by I've Been Around
  • 3 replies

Resolved! 8642 HD How to record to external source DVD or Memory Key

I have the 8642 HD pvr.  I am wondering if it's possible to save some of my recordings to a memory key (I see a usb port) on the front of the machine, a dvd recorder or my computer.  I am always running low on space and having to delete what I haven'...

mzfitz by I've Been Around
  • 6 replies

Resolved! *NOUVEAU* Option appels illimités au Canada pour 10 $

Profitez dappels illimités partout au pays pour tous les membres de votre forfait Individuel. *Temps dantenne non compris*À ajouter uniquement aux forfaits Appels, textos et Internet. S'applique aux appels faits à partir du Canada sur le réseau san...

Motocross by I Plan to Stick Around
  • 1 replies

Resolved! Temps d'utilisation du Rocket Hub

Bonjour,   Depuis une semaine si je vais sur Mon Rogers, je ne peux plus voir combien d'utilisation mb ou g j'utilisent dans le mois. C'est embêtant et je considère que ce service devrait exister encore, ce n'est pas normal que je n'y ai plus accès. ...

suethepou by I've Been Around
  • 1 replies

Not recieving mms messages,

i no longer have a computer and i am using solely myblackberry playbook and torch 9800. I had a curve but was given a torch and have never been able to recieve mms messages on this torch. Ive tried everything ive seen others talk about and still no l...