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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

I can hear them they can't hear me

In the middle of a conversation the other person, although you can hear them clearly, will not hear you and hang up.  I thought it was the cordless phones so i bought a corded phone.  Still have the same issue.  Does anyone have ideas?

SREGORSucks by I've Been Here Awhile
  • 6 replies

Switching from GS3 to Nexus 4

Hey guys,   I just recently bought the Nexus 4 from Google, and I was wondering what I need to do to switch. Do I need to go into a Rogers store, or can I just switch sim cards? I was just wondering since i THINK my GS3 has an LTE sim?   Thanks guys ...

jacetenor by I've Been Around
  • 6 replies

Customer Service Isn't Always What It Should Be

There was a time when I answered my phone and the lady on the other end said,"Hi." And there was a brief awkward pause from both of us. She didn't say who she was, what she wanted where she was calling from just 'hi.' I asked if it was one of my frie...

Rdeals Facturation

Bonjour,j aimerais savoir comment mettre mes achats fait sur sur ma facture Rogers??Merci

nadial27 by I've Been Around
  • 0 replies

All channels stuttering and pixelating Oct. 28

Just when we get one problem sorted out, another one hits.... Last night, for the first time in over a month, we had almost perfectly functioning cable tv!  Then all day today, all channels (HD and SD) on our HDPVR have been stuttering every 5-10 sec...

Orange by I Plan to Stick Around
  • 31 replies

Terrible Internet at Exactly 8pm until 6:30am Every Day

As the title of this thread says, each and every night my internet becomes do terrifyingly slow it is completely unusable the moment it reaches 8 o' clock in the evening.    We've tried calling in numerous times now, but each time are greeted by the ...

Kuultas by I Plan to Stick Around
  • 17 replies

Cancelling a contract before it starts - any penalties?

So my old cable/internet contract is about to finish up next week and I worked out a new one with Rogers to start up as the old one stops. My question is, if I wanted to cancel the new contract now, will there be any penalties? Even though it hasn't ...

aoro by I've Been Here Awhile
  • 1 replies

Resolved! International usage

I have an international 2-mb data plan and have been using Google Maps and other location services while I travel. How do I know how much I have used in order to avoid the insane international roaming charges?     ****Edited Labels****

GLHQ by I've Been Here Awhile
  • 1 replies

Problem with Rogers messages

I  sincerely wish that Rogers would stop  sending me  meaningless  messages  about my cell  phone;(they know  the  number)       If Rogers gets this message;;Great!!   If not, I would really appreciate  anyone's   ideas,  or thoughts.    --Geoff     ...

Zealous by I've Been Around
  • 1 replies

Resolved! Galaxy Note 2 GPS lock issue

Hello forum,    Is anybody here having a gps lock issue on the Note 2 ? I know on XDA a few users are having lock issues and am curious to know if there  is any solution from rogers on this issue.    Hopefully it is not a hardware problem.   ****Edit...

km1guy by I've Been Here Awhile
  • 3 replies

Resolved! iPhone 5: Hold calls

I purchased an iphone 5 through kijiji and I've npticed that everytime I'm on the phone i always put them on hold which I'm not doin and my face is not that big to cover the entire phone. And if it's not keep on holding it was putting on a speaker mo...

castrel by I Plan to Stick Around
  • 1 replies

All systems down?

I called (1-888-ROGERS1) and was told all systems are down for 2-3 hours due to system upgrade. Why are you performing an upgrade in the middle of a business day?   ****Edited Labels****

Is there a way of setting "Proxy-ARP" on the Cisco DPC3825?

I've been advised that I need to set up my cable modem using the Proxy-ARP option in order to connect my Sun Ultra 5 to my network. Does anybody know a way to do this? If I can get at its IOS, I know what command to use.     ***edited labels***

Rogers Online Protection update installed Videotron???!!!

This happened to my wife's PC this morning. I noticed her screen popped up with a Rogers Online Protection window that says it needs to start an update with the button to proceed and restart the computer. There is a little hyperlink on the bottom for...

UWWarrior by I've Been Around
  • 20 replies

Resolved! does texting to twitter count as texting to america?

i basically got a new phone today, samsung galaxy s3 and set up texting with twitter and then i realized after sending some texts to twitter and a few friends in america that it probably costs extra (i checked and i was right its 25 cents per text)  ...

helennnnn by I've Been Here Awhile
  • 4 replies

New channel for VIP package?

I now see that there are 4 new stations HiFi, Oasis, eqhd and radx. Are these now part of my VIPHD package? I live in St. John's Newfoundland.  Also how does a customer know when channels are added to their package or are available to see. I just mis...

Ranger66 by I've Been Here Awhile
  • 3 replies