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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Android 4.0.4 - E-mail sending problem / Godaddy services

Having some issues with sending through Rogers using godaddy e-mail account seems to have just started recently once i am on any wifi network, e-mail sends perfectly but once connected to rogers/4G it fails doesn't matter if i use SSL / TLS port 80/3...

galaxy S3

Anyone else not able to get calls?.? Rogers says sumsung is working on it, but Samsung had no clue about the problem ****Edited Labels****

Swwwwwww by I've Been Here Awhile
  • 2 replies

Resolved! Rogers to charge for each device connected to its network?

All this discussion about having to use new modem/router combos approved by Rogers has me wondering -- is Rogers going to do to their Internet what they've done with their cable TV? Folks with Rogers cable TV have learned that Rogers will soon no lon...

Cisco DPC3010 - Standalone DOCSIS 3 modem part of Cisco DPC3825

Many people here complained about poor Wireless component of Cisco DPC3825 gateway. However There is a standalone Docsis 3 modem Cisco DPC3010, which has exactly the same modem component as Cisco 3825 gateway. Modem has excellent reviews and can theo...

TeDD13 by I'm a Trusted Contributor
  • 1 replies

Resolved! iPhone data

Hi, I recently got an iPhone 4 with a 5gb data plan and was wondering if i was connected to wifi would being on the internet use up any if my data? I'm really nervouse about going over my limit (even though this is alot of data) and don't want to use...

Mikey123 by I've Been Around
  • 1 replies

My Rogers bugs

Since there appears to be no more suitable place to report these... 1. If you mis-type some of your credit card information when paying a bill, you will get an error that says "We are currently experiencing system problems. Please try again or please...

drmas by I've Been Around
  • 4 replies

Pay as You Go Replacement Phone

Okay i currentlly have a older rogers pre paid phone. I found a very nice pre paid phone ( The Samsung Galaxy Ace it is pre paid but with a different carrier) is it possible to switch this phone and carrier to rogers and if so how much would it cost?...

matsundin1 by I've Been Around
  • 9 replies

usenet server settings

where can i find the usenet server settings?... please advise... cheers, cwong668 ***edited labels***

cwong668 by I've Been Around
  • 1 replies

Resolved! Promo-Xbox - it's been 2 months and I'M STILL WAITING ! ... WHY!!

How long does a person have to wait for their promotional gift? They have my information wrong and everytime I call I have to correct the same information, over and over. It's been 2 months and everytime I call the promotions office they tell me to c...

mzfrkd by I'm Here A Lot
  • 44 replies

Monitoring Usage More Closely

I started heavily watching netflix a few months ago and it wasn't until very recently I was almost capping out my usage at 250g. I'm not sure WHY it suddenly peaked up because, like I said, I've been watching for a few months now. It seems I was usin...

Kdubovik by I Plan to Stick Around
  • 13 replies

A&E Doesn't Seem to Fit My Screen?

I don't have A&E in HD, so I'm just watching the regular channel. It has a purple/pink and green line along the very bottom like it doesn't know how to fit my screen properly or something. I have a plasma so I won't watch the station for more than an...

Kdubovik by I Plan to Stick Around
  • 3 replies

buzzing sound on Disney XD

Has anyone noticed a buzzing sound on Disney XD. This is driving my childern crazy. Please help. ***Edited labels***

hoagie by I've Been Here Awhile
  • 7 replies

Resolved! No tango for my focus?

(All phones carrier unlocked and dev unlocked.) I passed my old rogers samsung focus (with cracked screen) to my daughter. She puts in her MTS SIM card and all is well. She gets the Tango upgrades 2 weeks ago (via the Zuen software on my computer). M...

Elmwoodie by I've Been Around
  • 2 replies

Extreme Text Messaging - Copy to Email

BB 9900. When I try to add an email address for the SMS to copy to, it says that it is an invalid 10 digit number. Anyone else have this problem? ****Edited Labels****

moxy by I Plan to Stick Around
  • 4 replies

Sony Xperia Arc 4.0 ICS Now available!

Looks like the update got pushed out yesterday! Works great! No issues whatsoever. The OS rollout post should be updated, since it states the Arc should be getting the update early Sept. ****Edited Labels****


it's a must that the kiosk machine gets up and running again in the stores . its a convenient way for ppl who want to be in and out quickly no line ups . please reconsider this . ****Edited Labels****

Resolved! ROD on Xbox with no Cable?

Is Rogers on Demand tied to a cable account? I currently have internet and cable with Rogers, but have found that we aren't home enough or available to justify paying for cable which we don't watch. However, we do watch shows on Rogers on Demand at t...

belowme by I Plan to Stick Around
  • 11 replies

Resolved! connection problem - PC wired to SMC

Here's the problem: Rogers internet service is working, as I'm able to connect to the internet on my wifi smartphone via the smc router. However, my Windows 7 PC which is wired to the SMC is not able to connect to the internet. The cable connecting t...

gh1977 by I've Been Here Awhile
  • 9 replies