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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Rogers DPC3825 Problem?

Just had my old 60gb plan moved to 80gb plan. Instead of having the old Motorola Modem. They replaced it with a Modem/Router! I couldn't believe it. I spent 150$ on a router and then rogers decides to give us a crappy router. I found a way to connect...

ffewfewf by I've Been Around
  • 6 replies

Resolved! Is Rogers increasing it's max overage amount?

Read this on another forum.."To protect you from unexpected high charges, we currently cap the maximum monthly amount you can be charged for additional internet usage at $50 in addition to your Hi-Speed Internet plan's monthly service fee, modem rent...

Resolved! Post a message to Windows Live. Why?

Hello, It's a stupid question, but when we post a message to Windows Live from the people hub, where this is going ? Now with the disparition of Windows Live, there is no more Windows Live Home. So, what is the purpose of this feature now ? Somebody ...

Customer1 by I've Been Around
  • 2 replies

Why am I suddenly getting new customer texts from rogers?

Why am I suddenly getting new customer texts from rogers? I've had it for a few months now, but I'm suddenly receiving the setup emails from the blackberry services, stuff about signing up to online billing and so on.. I've already had all of this.. ...

Seb1111 by I've Been Around
  • 1 replies

Resolved! Internet cuts out every hour exaclty.

This is getting rather annoying now. I have been paying attention to it and notice that EVERY hour my internet drops for 5-10 seconds. This kicks me out of everything I'm currently doing. 9:00PM Internet cuts out. 10:00PM Internet cuts out. 11:00PM I...

Zedonius666 by I Plan to Stick Around
  • 13 replies

Rogers Digital TV/Cisco DTA50 Digital to Analog signal converter

Has anyone experienced consatnt problems with this box? It seems like every night I come home my wife is unable to watch her shows. The stupid box always need to be reset. Bearing in mind that the missus is not tech savvy, this becomes my issue when ...

flipper31 by I've Been Around
  • 3 replies

Restoring Visual Voicemail to iPhone 4

Hi all, A while back, my visual voicemail service for my iPhone 4 stopped working. I didn't bother trying to diagnose the problem at the time, but I'm now in the process of trying to restore the service. I thought I may have stopped paying for the se...

logikz by I've Been Around
  • 2 replies

Switching Phone Numbers Between Two Accounts?

Hi there. I was wondering if it was possible to switch numbers between two Rogers accounts? They're separate accounts but I believe they are under the same name. If possible, how would I go about doing it? Thank you! ****Edited Labels****

Quiver by I've Been Here Awhile
  • 6 replies

Resolved! Looking to Upgrade

I'm 2 years into a 3 year term with my iPhone 4. It's seen better days, shattered front screen and intermitent home button issues. What are my options? I looked at my account to see about eligibility for an upgrade but I'm insure what fees I actually...

gmesheau by I'm Here A Lot
  • 5 replies

Very poor system in customer service

Long story short, I tried to upgrade my hardware through customer service. Was transfered to distribution department and order was in process. Somehow call was lost. Called back, and some lady that barely speaks english picked with which provided no ...

Rog85 by I Plan to Stick Around
  • 1 replies

Charges from Mobivillage for iFortune

Just got my latest bill and it shows a charge for 9.99 from a company called Mobivillage, for a product called iFortune. I never signed up for this or subscribed to it but after some research I've found that you subscribe by simply clicking on a pop ...

gmesheau by I'm Here A Lot
  • 134 replies

New HD channels (493, 494, 495)

Just noticed the 3 new HD channels today. They are Teletoon, CTV News Channel, and BNN. I don't know about the first 2, but BNN is a Shaw-owned channel. Maybe AMC is next? ***Edited labels***

mousetamer by I'm a Trusted Contributor
  • 7 replies

Resolved! Blocking Non 10 Digit Text Message

Hello, New member here and have a question. Sevral times a month I recieve unwanted text messages from an non 10 digit number. I have tried to block the number with extreme text message text blocker. It will not let me. I have not signed up for anyth...

Allan27 by I've Been Around
  • 3 replies

Resolved! No sound playing with Rogers HD Box is connected the receiver

Here's the basic setup: Wall cable is connected the Rogers HD Box.Rogers HD Box is connected to the receiver via HDMI. Receiver is connected to the TV via HDMI, and also connected to speakers around the room. When the Rogers HD Box is directly connec...

jaschen by I've Been Here Awhile
  • 9 replies

Call Display on Home Phone... Only shows incoming caller's Number

Hey there... I was hoping there would already be a solution on here, but I can't find anything. I switched from Bell to Rogers home phone a few months ago, & one thing I noticed is that the call display doesn't show the callers name at all on my phon...

BryanE by I've Been Here Awhile
  • 5 replies

Resolved! Internet Keeps Cutting Out

Pretty much every 15 to 20 minutes, my internet keeps failing me. It would cut out for around a minute or so and pop back up. As a gamer this is starting to get annoying. I'm using the SMC Gateway. Anyone have any idea if it's on the Rogers end or co...

Foehammer by I've Been Around
  • 130 replies

HTC One X Sim Card Holder

I lost the sim card holder for my HTC One X. I have called HTC and they said they would ship me a replacement, but its been over a month. Anyone know where I can get one??? Thanks... ****Edited Labels****