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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
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  • 193 replies
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Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Ignite TV - FXX Channel Pixelates

Just recently jumped o to Ignite and since the beginning channel 64 FXX has always had problems with pixelating. Rogers said it would fix it but still doing it. Anyone else have a problem with this channel?     ***Added Labels***

tzegas by I Plan to Stick Around
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Resolved! Service Area Expansion - Havelock Corners Woodstock

We are a unserviced section of the city of Woodstock, ON!  For some reason, there are NO Rogers lines (or Bell lines) in our section of the city, therefore no cable TV, no internet.  I would like to post this thread to let it be know that, as the Who...

Ignite TV - Recordings not deleting

Anyone else having an issue with recordings not deleting??Watched a bunch of shows, and clicked delete.. the did not delete.Still show on the list.They are still showing when I went into the ignite app.Just tried deleting one from there, and it seems...

Gdkitty by Resident Expert
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Makeful TV advertised as "HD" on Digital TV Channel 294 but isn't HD

Hello,   So I've noticed something that looked misleading. I was watching the Your World This Week channel (channel 1 on Digital Cable TV) and I noticed this little blurb on the near-bottom. I provided an image below as proof:   https://imgur.com/a/g...

BMan78 by I Plan to Stick Around
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Resolved! Data limit - restricted to a certain area?

I live in Vancouver but I travel to Edmonton frequently.  I thought my data limit (3GB) was Canada-wide but I have found that each time I go there, my data limit is reached within days of arriving.  This is despite having wifi in many areas (my work,...

alistaircom by I've Been Here Awhile
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Resolved! Rogers - WiFi Issues

Hey guys,   I'm having a weird problem with my home wifi.   We have a Hitron modem that is connected (I believe its the Hitron CGN3).  We have all our devices (from iphone, to macs, to apple tvs, to windows 10 machines to roku, android tablets and ph...

Resolved! Nextbox 3.0 no picture

Tried to connect TV to Nextbox using component cables (red, blue, green). TV does not have HDMI outlet. Able to get audio via audio cable, but not able to get video. Tried two different Nextbox 3.0 boxes ... No success. Cables are fully functional & ...

Terry1240 by I've Been Here Awhile
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Resolved! Vintage TV Canada removed from Rogers or shut down?

So, last week, I curiously tuned into Vintage TV (Channel 700 on both Digital Cable and Ignite TV, strangely labeled as "Channel M") and got the following notice:   "Please note, Channel M (Vintage TV) is no longer available. We apologize for any inc...

BMan78 by I Plan to Stick Around
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Resolved! Service Technician Feedback - Compliment

I had hoped for an email feed back request after January 17/19 when Rogers had sent out a technician to do repairs to my service.  So I will use this format now to express my thanks to Simiran S. for his excellent technical knowledge, his patience wi...

luna by I Plan to Stick Around
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New 4K TV

Good Morning:  I'm having difficulty getting in contact with a Rogers rep, so hoping I can find the answer here.  I have a new 4K TV. My previous TV was HD and I have an HD cable box.  Do I need a new cable box for this TV or just different cables?  ...

BleeP3422 by I've Been Here Awhile
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Collage Student Discount!!

To Whom Ir May Concern,I heard from my Mohawk College, where I am studying, that you are eligible for a cheaper plan , especially if you are in college?   ***Added Labels***

Teacher11 by I've Been Around
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GTA - Internet, Cable, Home Phone Outage

Hello everyone,   Some customers may experience cable, Internet & home phone service interruptions in the GTA. We sincerely apologize for this and are working to resolve ASAP.   RogersStrick     ***edited labels***

RogersStrick by Community Manager (Retired)
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Resolved! HDMI cable for 4K

Hello, I have a 4K nextbox terminal and would like to install it approx 20 feet away from the TV in another room Is there a limit on the length of HDMI cable to use and should  i use a  22 or 24wg thickness cable.   *Added Labels*  

RayJ by I've Been Here Awhile
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limiting internet times at home for kids

Does anyone know how to limit internet times? I have 2 children who will be home for a better part of the summer and I dont want them online all day and night long. Just wondering if i could have it on let's say from 4-11pm but off the rest?? I dont'...

jfar99 by I've Been Around
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Resolved! Hitron CGN3 WIFI issues

Upgraded to the Hitron and trying to connect through wifi and browse...workig with all devices but one.  I have an ip and can ping google but cannot browse.  Tried IE9 and Chrome.  No luck     ***edited labels***  

kjr65 by I've Been Here Awhile
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Resolved! Are you kidding me? I can't rewind or go forward with Rogers On demand?

I don't watch much.  I spend over $160 per month with Rogers for Internet and TV only.  I'm truly hoping I'm doing something wrong here....but suspect I'm not.  I will drop this whole thing in a flash if this is the case.   Just want to hear from oth...

dlowe33 by I've Been Around
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Ignite TV Descriptive Video

Ignite TV...seems Fox channel 43 likes to have Descriptive video on for certain shows.   Recorded Last Man Standing and Gordon Ramsey's 24 Hours to Hell and Back and both had descriptive video on.   I check the setting and it was turned off. Is it ju...

Biollw by I'm an Advisor
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Globo international - not in HD?

Good evening.I would like to get the community’s (and Rogers’) confirmation on something that seems wrong.Is the Brazilian channel, Globo International (channel 791) not broadcasted/provided via Rogers in HD?My wife and I just purchased this channel,...

Jpb82 by I've Been Around
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The Walking Dead. Catching up on episodes

AMC's The Walking Dead is having its mid-season premiere in February. I want to catch up on episodes, but Rogers is not listed as a provider on AMCs website, and Rogers On Demand never has any actual recent episodes and has proven absolutely useless ...

Hinetzu by I've Been Around
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