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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Turn on CC

Hi How do I turn on CC with a Rogers 4643 HD cable box? Thanks MachineGun ***Edited labels***

Rogers is happy with customers getting <7% advertised speed?

My network suddenly got very slow this week. Usually I get around 2-3mbps speeds. I called technical support when I was constantly getting <1mbps, and the technition on the phone told me that as long as a customer is getting between 0.5 and 1.5mbps, ...

Goodbrew by I Plan to Stick Around
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  • 6 replies
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Resolved! Modem Firmware

Can anyone tell me where to get firmware update for the Cisco DPC3825 DOCSIS 3.0 Gateway and please don't tell me on cisco site because I know that but couldn't find it on there? I hope someone could because not even the people who work at Cisco coul...

Jayzino by I'm a Regular
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  • 9 replies
  • 0 likes

Bad sound on individual channels

I've started having a problem recently where one channel is having very bad, unintelligible sound. It was originally Fox and now it is CBS. All of the other channels seem OK so I don't see how it could be the box. Any ideas? It is an HD8300. ***Edite...

timb999 by I've Been Here Awhile
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Daily Usage 35,000mb

Rogers is showing my daily usage as average 7,000mb a day with spikes as great as 35,000 and 25,000 on weekends. How is this possible? I feel there is something up? Help, I am not tech savy. ***Edited Labels.***

sugarbot5 by I've Been Around
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Resolved! Daily Cap on Data Usage?

Hi,this is a question asking if there is any way to put a Daily cap on you internet,like I set it to,lets say 1.500 MB a day,rather then keep going up and up..And being able to set it would help me not go over my limit. Thanks. ***edited labels***

oody7 by I've Been Around
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DPC3825: How to track usage?

I have a DPC3825 modem/rounter combo. Recently, I have been notified by Rogers that I have exceded my bandwidth allowance for the month. This happened while I was out of town, so I know it was not me. I logged onto my account, and noticed high downlo...

Pilaar39 by I Plan to Stick Around
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  • 6 replies
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Blackberry Torch

Hello!My battery for my torch bit the big one one night and I bought a new one. It's a torch battery and all the water damage stickers on it and my phone are fine. I had a slight water issue to the rest of the phone (thank you, cat) also and everythi...

emiistarr by I've Been Here Awhile
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Tango spotted on 710

I am a frequent member of WP Central and an article went up saying Rogers was rolling out Tango on Lumia 710. Some people had gotten update notification.I checked and nada. Just wondering if anyone else has seen it? I'd love it on my 900 & 710. ***ed...

gorebashd by I Plan to Stick Around
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Resolved! Internet Issues

My wife and I subscribe to the Extreme package of Rogers cable internet service, 75 Mbps d/l, 2 Mbps u/l & 250 gigs of bandwidth each month. Lately we've had issues with the reliability and speed of our service. The last week out internet has been do...

JonW by I've Been Around
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  • 1 replies
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TSN and other channels are blank and not broadcasting

not sure if anyone else is having this issue. I am located downtown at Bathurst & King. getting ready to watch the soccer game and when I tune to TSN, there is no signal and the screen is blank. Any suggestions from anyone out there? ***Edited labels...

justmeyogs by I've Been Around
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Audible App now available!

If you are fan of audio books the Audible app is finally available for WP. Very nice app! http://www.audible.com/wireless/windowsphone ***edited labels***

SCHUEY by I Plan to Stick Around
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  • 1 replies
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Resolved! S2 LTE After ICS 4.04 - Tethering and hotspot not working!?

Wow. I guess the title does it then.After the update, which was the most excited I have been since.. . nevermind, I am no longer able to get a working hotspot OR USB tether. Windows 7 gives its ’limited connectivity` error. Confirmed on a second devi...

PhuzzyDay by I Plan to Stick Around
  • 6367 Views
  • 8 replies
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TV Cable cut in backyard

I had some work done in my backyard and the workers have cut my TV Cable in the ground. How much does it cost to fix it. I tried calling rogers support but I was on hold for 10 minutes ... Thanks ***Edited labels***

DanielPLND by I've Been Around
  • 2329 Views
  • 1 replies
  • 0 likes
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