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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7047 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! HTC One X: Name display does not work in call history

Name display works on my HTC One X when a call is coming in, but afterwards the name disappears from the call history list, and all that’s shown is the number. This is really frustrating and I would like to know of a way to fix this problem or someho...

brian666 by I've Been Around
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  • 2 replies
  • 0 likes

Internet Usage / Browser Problem

I'm sure that this has nothing to do with the rogers website, or it could possibly be the website, but this is why I'm posting this topic: I'm not to sure if IMG works on here so here's the link to the picture: Click Here So, the text is obviously ch...

Lorrne by I've Been Here Awhile
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  • 1 replies
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Resolved! Rogers Anyplace TV

Is it possible to get Rogers anytime tv even if Rogers isn't in your area? I mean Xbox has an app for Rogers but it's pretty useless if they aren't in your city ***Edited labels***

gorebashd by I Plan to Stick Around
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Automatic Restarting of Rocket Stick

I have been reading quite a bit about Mobile Internet devices dropping connections and it seems to be common that when the network gets busy it gives priority to voice calls and things like my Rocket Stick basically get booted off. This is not the ne...

davidmc36 by I'm Here A Lot
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  • 12 replies
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Resolved! Questions with regard to purchasing a used iPhone 4S locked to Rogers

Hi All I'm looking at buying a used iPhone 4S locked to Rogers.Here are my questions: 1)Is this as simple as popping my simcard into it and syncing with my computer after that? Do I need to take any further steps to activate or otherwise? 2)I have co...

ElleMac by I've Been Around
  • 1781 Views
  • 1 replies
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Samsung Galaxy S3 order question...

Hi, I ordered a Samsung Galaxy S3 online today and it didnt let me choose a colour. So will Rogers decide what colour I'm going to get or I have to tell them? I emailed Rogers but no reply so far... Anyone else order online today and have the same is...

MZR by I've Been Here Awhile
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Resolved! HDMI connection resetting

We're having a problem with Rogers and/or our TV. Every couple of minutes, the HDMI connection seems to reset -- the screen goes black, then "HDMI1" appears, and then we get the picture. It's as if we had turned the TV off and on. There's no pattern ...

CZeke by I've Been Here Awhile
  • 2011 Views
  • 6 replies
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Where is the fsce unlock on 4.0.4

I can see it using titanium, but it doesn't appear as an option in the lock screen, or is it just me? I've been using facelock for apps, it works very well, but I'm wondering why I can't find it as an option for the stock lock screen? ***edited label...

shaggyskunk by I'm a Trusted Contributor
  • 493 Views
  • 1 replies
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Momentary Freezing ICS 4.0.4

I've read over on XDA, that there are a number of people that are experiencing temporary freezing of the screen & input sluggish response and a very occasional clock/time issue. The issue seems to resolve itself after a few seconds, but if the proble...

shaggyskunk by I'm a Trusted Contributor
  • 3862 Views
  • 11 replies
  • 1 likes

Resolved! Galaxy S3 - How to tell if using LTE?

I got my new SGS3 and its fast. But how do I know when it is using LTE or HSPA? The notification bar shows 4G. I'm in Ottawa which has LTE. Did a few Speed Tests and the best download was 10 Mbps and worst was 2.6 Mbps. ***edited labels***

RitchieD by I Plan to Stick Around
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  • 18 replies
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HTC EVO 3D - ICS 4.0???

Hello, I was just wondering if anyone has news of when Rogers will be releasing an update to Android "Ice Cream Sandwich" 4.0 for the HTC EVO 3D... It was announced from HTC that the EVO 3D will be receiving the update (pending provider approval and ...

Resolved! Will a micro LTE SIM card work in non LTE device with SIM adapter

I like to swap phones regularly. Does anyone know if your micro LTE SIM will also work in a non LTE phone with SIM adapter? I know LTE won't work but will you still be able to receive calls and will you get HSPA or 3G speeds? ***edited labels***

Hmm by I Plan to Stick Around
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Resolved! Visual Voicemail Plus app in Galaxy S3

I would like to know how to remove the Visual Voicemail Plus app in my GS3. The reason why is because it keep pops up error message about I have not subscribed the service and service outage. That's really annoying. Thanks a lot. ***edited labels***

Icefire by I Plan to Stick Around
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  • 40 replies
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Has anyone else tried this?? The S2 LTE is SO insanely COOL!!

I am having a ball with this thing. I just got my wife one too! I like to get accessories from Asia off Ebay. I have 3 extra batteries, and a wall charger. (They all work awesome.) I have a couple other neat things too! Has anyone else played with th...

PhuzzyDay by I Plan to Stick Around
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  • 3 replies
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Possible router/modem replacement and Youtube issues.

I have the Cisco DPC3825 (which came with my rogers Express plan) and I seem to have issues now keeping connectined to games such as: World of Warcraft, and Diablo. I also have some issues when trying to update from Xbox Live. I once could not connec...

Indubitably by I Plan to Stick Around
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  • 5 replies
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Resolved! Cisco DPC3825 LAN Port Speed

Can anyone tell me what the comm speed is on the LAN ports? is 10 MB/S or 100 MB/S ? Thanks.

Sysop by I've Been Here Awhile
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  • 1 replies
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change display name

Is there a way to change the name that shows when I call people? The account is in my Mother's name so it's her name that shows and I would like my name to show when I make calls. Thank you for any help! ***edited labels***

ksmom by I've Been Around
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  • 1 replies
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Monthly Usage for Express

According to Rogers website the monthly allowance for Express internet is 80 GB. My account still shows my limit to be 60 GB. Rogers mentions in their fine print that old Extreme and Lite customers aren't eligible for the increase but I can't find an...

newmanm by I've Been Here Awhile
  • 7401 Views
  • 7 replies
  • 0 likes
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