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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

SRM-20 on Rogers on Demand order

Is anyone else getting this error message when they try and play a tv show episode off the ROD? What does it even mean? ***Edited labels***

lebam12 by I've Been Around
  • 1 replies

PVR and Guide while recording.

When I have my PVR recording two shows at once I am unable to access my guide. It tells me "To process your request, you must stop recording one of your prgrams". I know I have had access to the guide while recording before ***Edited labels***

Blakes by I've Been Around
  • 1 replies

SMCD3GN router shuts down once a week?

For some reason lately, my SMCD3GN router has been shutting down about once a week. Usually I can wait a few minutes and it might reset itself, or I might have to go over and pull the plug to hard reset it.I used to think it was Rogers that was the p...

GaryKing by I'm a Regular
  • 1 replies

Resolved! Transferring contacts from normal sim to micro sim

Hi I'm using a blackberry right now which uses a normal sim card. i'm planning to get a HTC one x which uses micro sim card. I have my contacts on my normal sim right now. If I go to the store, can they transfer the contacts from my normal sim to mic...

eileenyu by I Plan to Stick Around
  • 3 replies

Resolved! Need Rogers LG Loop firmware

Hey so my phone stopped working a while back, and in my attempt to fix it I flashed it with a different android 2.1(not rogers, not sure what it was). Anyway it turned out the problem was the memory card. I have replaced that.. but the problem is now...

Leemer by I've Been Around
  • 4 replies

Resolved! How to upgrade Samsung Galaxy S II LTE to Android 4.0

I heard that Rogers already released the Android 4.0 Ice Cream Sandwich update to the Samsung Galaxy S ll LTE to Android 4.0. What equipment do I need and how do I update my device to the newest software update? ****Edited Labels****

GTAmissions1 by I Plan to Stick Around
  • 13 replies

Resolved! Wireless router and Mac setup

Rogers installed new wireless router today and left me with a USB key and said it probably wil not work with a Mac. I have no idea how to set up my Internet. Very strange service for a new customer. ***edited labels***

Caractères accentués dans les messages textes

Bonjour, J'envoie un message texte en Australie. Le message a 45 caractères. Si j'ajoute un A accent grave en majuscule (À), le message texte comporte maintenant un message complet plus un deuxième de 18 caractères. Je suis donc facturé pour deux mes...

gagnemic by I've Been Here Awhile
  • 2 replies

PDF Attachments

All e-mail attachments in PDF download format comes out as spam. How can I fix this. All other form of attahments are ok to open... ***Edited labels***

lwalsh by I've Been Around
  • 1 replies

Internet usage

It is hard to write/toye or phone and need help... I have aphasia due to a stroke, please bear with me... I have 120 gb a month, only 1 computer... In this month I had August 14, 2012 100% of Limit August 14, 2012 09:34 AM August 10, 2012 Opt-out of ...

Resolved! Unlock my motorloa W370

Hey there, i have a Motorola W370 which I bought back in 2009 while I spend 6 months in Calgary. Now I would like to unlock it so i could use it at home in Germany. Can anybody help me? ****Edited Labels****

Juli by I've Been Here Awhile
  • 3 replies

rogers smcd3gm changed to linksys WRT54G

Hi i don`t know what happened , i came back into my room and noticed i couldnt connect to the internet so i went and reset it to factory default which i`ve done many times before . after the reset i had the same problem so i reset it again . then to ...

havoknoc by I've Been Around
  • 1 replies

3G25W root access

I couldn't find any info on how to get root access to the RocketHub, so I did a bit of port scanning and guesswork and found the solution. If anyone is interested, to access the root commandline on the Netcomm 3G25-R, simply do as follows: telnet 192...

Slow Download Rates

When I'm streaming, I don't have any problems, but when I'm physically downloading something, it's SO slow. Right now, I have (2) songs downloading. (1) at a rate of 2.8KB/sec and the other at 38KB/sec... ***Edited labels***

Kdubovik by I Plan to Stick Around
  • 2 replies

Guide Issue

It seems Monday to Thursday the Young and the Restless on Global (Channel 3 on my guide) tapes fine and then Friday the guide advertises a different show. Any ideas? ***Edited labels***

Seanatis by I Plan to Stick Around
  • 1 replies

Why is the email notification about my bill a week late?

I've been trying to keep up with my bills, so I subscribed to the paperless online billing so I'd be notified by email. However, it seems, for two months in a row now, I figure I might as well be using snail mail, bc the billing date is the 18th but ...

Glenna by I've Been Around
  • 10 replies

Internet modem

Got the new Cisco modem and on intial setup there was a time restriction. Now two weeks later its gone. Any ideas? ***edited labels***

Shift by I've Been Around
  • 1 replies