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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Whole Home PVR for Apartment/sCondos - Opinions?

Hi. I'm seeking opinions from people who have the Whole Home PVR package and lives in an Apartment/Condo building. 1. How quick was the installation? 2. Have you had any issues accessing the 8642 PVR from the 4642 STB? 3. Anything to be aware of beca...

Speedy1701 by I'm a Reliable Contributor
  • 8 replies

Massive lag spikes while tethering....

Has anyone else noticed a large increase in the number of lag spikes lately? I have had my S3 for about 2 months now and at first it was great. I use my phone to tehter a lot and as of the last 2 weeks I am getting crazy ammount of lag randomly while...

MogRules by I've Been Here Awhile
  • 4 replies

Resolved! Getting a Micro SIM card

Hi, I have a wireless account with Rogers. I have a dumb phone that uses regular size SIM card. I plan to buy a smartphone out right, for that I need a Micro SIM card that is attached to my account. How can I apply/get one? ****Edited Labels****

Ayu by I Plan to Stick Around
  • 5 replies

Rocket™ Hub - NetComm 3G27WV-R - PHONE PROBLEMS!!!

Only but problems with phone... For the local calls, it's telling me that is long distance and 'the call cannot be placed as dialed", or cannot make the call at all (static phone noise/then need to unplug/plug in), etc. Need to reset very often. On t...

solymosi by I've Been Here Awhile
  • 3 replies

Resolved! Paying for Extreme Internet, but received a express/lite modem.

Has anyone ever had the problem where the company has supplied them with the wrong modem for the internet that they're paying for. I subscribe to Rogers hi-speed Extreme internet for 61.99 a month. Today I started having problems with my internet, I ...

juniper by I've Been Around
  • 2 replies

Frustrated Samsung Galaxy s3 user

Main issue??? Email account. I am unable to send outgoing mail from my phone while out of wifi area. I am with Rogers as my cell provider, and cogeco for home email. I spent 11/2 hours on the phone with 3 different Rogers tech support who ranged to k...

dundeebutt by I Plan to Stick Around
  • 18 replies

Resolved! Changing sim card.

How much would it cost if I were to change my micro sim card to a mini sim card? I'm planning to buy a unlocked global HTC one X from somewhere. Someone told me that they may not do it for me because I currently don't have a data plan and Rogers may ...

imeem by I Plan to Stick Around
  • 15 replies

Color Fading on Some Channels

I live in Saint John, NB and have Rogers Digital cable via Motorola box, not HD. On one set Channels 2, 6, 7, 15, 17 and 22, the colors will "bleed" and almost fade while on the first set in the living room all is well. I have had a tech in when it w...

CrazyCaper by I've Been Here Awhile
  • 3 replies

Resolved! How to go the States without being charged?

Will it cost me money if i bring my phone to the States but i dont pick up calls or reply to text messages? I just wan't to make my iPhone as an iPod Touch while I'm in the States.. Bascailly, how can i go to the States with my phone without it charg...

Ken1255 by I've Been Here Awhile
  • 1 replies

Cisco DPC3825 problems with PS3

Hello All, About a month ago I upgraded from Express to Extreme Plus and so I now have the Cisco DPC3825 modem. Everytime I play PS3, specifically DC Universe Online, I get disconnected from the Playstation Network. All my problems started when I hoo...

Phone Bill

I had recently purchased a Android through rogers. The cost of the phone with taxes total was 400.00... My montly phone bill is about 68$ per month. So on my phone bill i expected to see roughtly 468.00. However rogers sent me the bill telling me the...

Another Unwelcome Telemarketer

I find it very annoying that, as a Pay as you go customer I have to pay while these telemarketing trolls leave messages in my voice mail, as well as pay again while listening to my voicemail to delete them. I ended up closing my voice mail just to av...

nana by I've Been Here Awhile
  • 1 replies

Static IPv6 address

I know it's not possible to get a static IPv4 from rogers, but what about IPv6? Is the address we get static by any chance? Thanks! ***Edited labels***

xtqfh by I've Been Around
  • 1 replies

BB Curve 9300 shutdown problem

My BB Curve 9300 has started to shutdown unexpectedly, even though it shows 50% battery and was only charged 6 hours ago. The only way to keep it going is to re-charge the battery. My daughter has the same phone and her's started doing this several m...

MommaJ by I've Been Around
  • 1 replies

Zero Customer Service :(

Hello, I have tried twice in the last 12 hours to contact Rogers through *611. The first time I was asked to call back in a few hours (I did not because I did not want to deal with Rogers "support") the second time was this morning when I was told to...

evamikem by I've Been Here Awhile
  • 9 replies


The past few days I've been trying to get a hardware upgrade because my phone is broken. Customer service reps keep telling me that your systems are under maintenance. Does anyone know when it will be back up? ****Edited Labels****

Rez13 by I've Been Around
  • 2 replies