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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Digital box is now redirecting channels to the HD channl

Hi there, My Digital box is now redirecting every channel to the HD versions I get nothing. ie: tsn here is channel 30..i have 30 in the menu but screen says to order channel 406 contact blah blah. Anyone else ever see this. It's an older digital box...

Dukeklown by I've Been Around
  • 5 replies

Resolved! iOS 6 Problem?

Recently, my brother and I both update our iPhones to iOS 6 and when this happen, we believe my brother accidentally set up something that connected my cell phone number to his phone. now, he recieves texts and can see my conversations with some of c...

Dare57 by I've Been Around
  • 8 replies

Resolved! Multiple Channels - Black Screen

hi i have a Rogers connection via a cable in my bedroom ,recently my landlady gave me a cable box so that I could get more stations and initally it worked fine .i think she added a that the new roomate would have cable too.Now when I turn...

Keelenorth by I've Been Here Awhile
  • 23 replies

Resolved! upgrading Iphone from 16gb to 32gb or higher

So i'm just about to hit the 1yr mark on my contract for my Iphone 4S. I have the 16gb model but am starting to see a bigger hard drive might work out better. So would trying to upgrade to a bigger hard drive model break my contract? And lets say it ...

BouncyX by I've Been Around
  • 1 replies

My box just rebooted in the middle of an NFL game

Cant you get your act togeather?????/ Rebooting right in the middle of a cruicial play!!! What a bunch of morons at Rogers! Now I have the old guide. What is going on???? ***Edited labels***

remaxman by I'm a Reliable Contributor
  • 11 replies

Why won't certain Rogers on Demand titles work?

Why is it when I choose to watch a movie through Rogers On Demand it won't play? This has happened a few times to me. My choice right now is 'One For The Money" when I hit enter I get a black screen with the time bar on the bottom of the screen but t...

JanW by I've Been Here Awhile
  • 4 replies

Resolved! Super Sports Pak Pricing

Is the Super Sports Pak remaining at the same price, even with NHL Centre Ice being completely pointless with no hockey on? It seems rather ridiculous that with no hockey, so many channels would be wasted with no extra programming available, and yet ...

Resolved! HUP for Smartphone Lite (LG Optimus L7)

This is more of a question for my wife, as her account is still under her fathers name. From what I gather, you do not need data plan for the phones in the Lite catergory, but the rep told her father that in order to do HUP for the L7, she would need...

BlueRex by I've Been Here Awhile
  • 2 replies

Rogers High-Speed problems in Ontario?

Been off and on here in London since about 5:00pm. Friends in the city also say they're down and by the looks of the posts on other threads, could be an Ontario-wide issue. No use trying to call Rogers-1 - you'll be on hold forever. Why doesn't Roger...

Resolved! Is Rogers internet down in guelph?

Is internet down in guelph? I have tried calling tech support for 2 hours but could not get a hold of anyoone. ****Edited Labels****

User2648 by I've Been Here Awhile
  • 8 replies

Resolved! Avoiding Auto Email Open Upon Delete

I just switched from Blackberry to iPhone5. How do I configure it so that when I delete an email it does not automatically open the next email in the list? Is that a BB setting only? ****Edited Labels****

HugoMHC by I've Been Around
  • 1 replies

Does the NextBox2.0 use data?

if rogers applies the netbox usage to your wifi, how much data is used watching a i hour tv show? ***Edited labels***

2indigo2 by I've Been Here Awhile
  • 8 replies

Resolved! Iphone 5 and Wifi issue??

I have noticed a problem recently. At first, my Iphone 5 would connect like normal to Wifi. Recently though, it won't see any networks in my area. Holding my Iphone 4 beside the Iphone 5 - the 4 can see 6 Wifi networks and Iphone 5 zero. Having searc...

stunnerman by I'm Here A Lot
  • 51 replies

blackberry 9360

having lots of problems with this phone, rogers wants me to send it in for a replacement again, this will be the 3rd one in less than a year. i am dissatisfied with this answer, and want a different phone. customer service told me someone would call ...

Resolved! Compatibilité Rogers/Fido ou désimlockage

Bonjour, je prévois acheter un Sony Xperia Arc S usagé acheter chez Rogers. J'aimerais savoir s'il est possible d'utiliser une carte sim Fido sans désimlockage? Sinon, le téléphone pourra t'il est désimlocker par Rogers et, est-ce que ceci affecteras...

Pelletier-M by I've Been Here Awhile
  • 4 replies

how do I watch a DVD??

i've set up my new nextbox. cannot figure out how to watch a dvd! dvd player is playing but i can't figure out how to go to the right channel. HELP ***Edited labels***

Peter Fabian - Want a new BlackBerry phone!

Hi,My name is Peter Fabian, I want to purchase a new blackberry phone online. Please suggest me which one is better among 4G LTE PlayBook, Curve 9320, Torch 9850, Porsche Design P'998 and also suggest me some online stores from where I can purchase p...

Socialite Voice & Data 45

my question is that can i use this plan on a blackberry. cause it says in the plan that u get "UNLIMITED Social Networking" and you only get that with blackberrys. please help. ****Edited Labels****

helplz by I've Been Here Awhile
  • 1 replies

72 hour call back wait time for supervisor

Not Acceptable!!! I've given rogers 10 years of my loyality and when i try to do something simple i can't? Never heard of not being able to not cancel a No contract commitment plan/cell phone. Been wasting $12 a month for i dont know how long now. Tw...

Resolved! PVR- How much free space left?

Hi, Im using the new 8642 pvr, and cant find where to check the amount of free storage space anywhere? Can someone please tell me how? The menus arent nearly as "friendly" as the 8300. thanks ***Edited labels***

ads791 by I've Been Here Awhile
  • 5 replies