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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122234 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30092 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119740 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7322 Views
  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Problème de connectivité wifi avec Jellybean SGS3

Bonjour à tous, J'ai fais la mise à jour de ICS vers Jellybean de mon galaxy S3 hier et depuis, le wifi ne veut plus se connecter. J'ai essayé de me connecter à la maison, à l'école ainsi que chez un ami et rien à faire. L'appareil voit les réseaux m...

punkyqc by I've Been Here Awhile
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Resolved! What is the Usage limit of Rogers Hi-Speed Express

Hi, I would like to know what is the bandwidth usage limit of my plan "Rogers Hi-Speed Express" per month. According to my bill, I paid 48.99 per month, and under "My roger", I find that I have a quota of 60GB/month. However, according to the Roger w...

mooncake by I've Been Around
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  • 12 replies
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Dropped calls

My blackberry is dropping calls quite frequently (3 times a day). I have the Bold 9900. Phone is only a few months old, the calls have been dropping just the past month. Anyone have any suggestions to get this to stop? ****Edited Labels****

mckat by I've Been Around
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Resolved! Rogers Anyplace Home Edition App ... Can Schedule on 8642 PVR!!!

I just downloaded the updated Rogers Anyplace Home Edition App (iOS). It let me remotely schedule recordings for my 8642 PVR!!! Is this new, or has it been out for a while and no one has mentioned it (I know 8300 owners had this for many months). ***...

Speedy1701 by I'm a Reliable Contributor
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Galaxy S3 Jelly Bean Update: what does it change?

Hi, I see there's a software update for GS3 and obviously I would like to get it but first I'd like to know if there are known bugs and if it's worth it. But most of all, what's new with this update? (I'm on Android 4.0.4 which I think is still Ice C...

PSG by I Plan to Stick Around
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My10 billing issue for long distance

I am a single mom that has my daughter and son with me on a family plan with Rogers. My son has a girlfriend in univeristy out of town and phones her regularly. When I got the bill for long distance charges - I freaked out. We went to the Rogers Wire...

merlin1965 by I've Been Here Awhile
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Enhanced Guide - Any Improvements ???

The Ehanced Guide has been out now for over 6 months, and I was wondering if any improvements have been made since then based on all of the complaints. I am asking because after about a week of using the new guide I got so fed up with it that I had R...

mfait by I'm a Reliable Contributor
  • 535 Views
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Resolved! changing payment method

Can anyone help us at all?.... We want to remove pre authorised cheq as our payment method and change paying manually but the only option we are being given is to use a credit card!!......... All I would like to do is change back to paying via our ow...

Calgeo by I've Been Here Awhile
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Resolved! jellybean update to s3

Does anyone know when its coming out this is getting ridiculous now ****Edited Labels****

mystic25 by I'm Here A Lot
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Resolved! will Droid Razr Maxx HD work with Rogers?

Planning to import the Droid Razr Maxx HD, The phone is GSM unlocked but I want to make sure it will work with rogers? AFAIK, LTE dones't work. ****Edited Labels****

imeem by I Plan to Stick Around
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  • 6 replies
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Galaxy Note 2 - Unlocked questions and MULTI TASK?

Hey guys, so I've done a tone of research and apparently I didn't do enough when I purchased my Note 2 from Rogers. The thing didnt come with the most anticipated feature for me, which was the multi task/multi view function. Slightly annoyed by this....

yoeun905 by I Plan to Stick Around
  • 3537 Views
  • 9 replies
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Upgrading, and Bell's offer to me

I currently use a Blackberry 9810 on a $45 social networking plan. I am eligible to upgrade in late May or early June of 2013, and I was looking to upgrade to an iPhone 5. After talking with a customer service rep in my local Rogers store, I realized...

1995credua by I've Been Around
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Resolved! Get It In Writing...

Just a heads up when Rogers offers you a deal get it in writing. We were going to cancel our internet a couple of weeks ago, I was transferred to Customer Relations they offered the 300GB Hi-Speed Express and free modem rental. A few days later I gav...

babbar by I Plan to Stick Around
  • 2441 Views
  • 28 replies
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Cancellation Fees

Hey, So I'm on a plan with my Sister and Brother in law and I join the plan about 2 years ago, since then they have added a new phone and upgraded one of their phones.Somebody told me that by upgrading and adding new phones renews your contract, is t...

Alyssarayne by I've Been Here Awhile
  • 1145 Views
  • 2 replies
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Resolved! Is Home&Away-Voicemail req'd?

Having a new Rogers Home Phone service installed this week. Called to order, and CSR says you cannot have Home & Away - Online Manager on it's own. You must have Home & Away - Voicemail with it. Is this true? All I want is Call Display - and a way to...

Banyan162 by I've Been Here Awhile
  • 1013 Views
  • 2 replies
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Can't see my data usage on My Account

I can't see my data usage on myaccount. It shows up as 0 GB and I know for sure I have been using data. I can see everything else like my voice usage and texts.

tmc1 by I've Been Here Awhile
  • 1404 Views
  • 4 replies
  • 0 likes