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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122182 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30079 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119567 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7320 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Got my 920 hard case

I recently received my ebay hard case cover for the nokia 920. It is a blue meifeng case. I really like it. It feels like a soft tacky plastic, with a textured finish, almost like super fine felt. It covers the sides and back, not the top or bottom (...

kw1 by I Plan to Stick Around
  • 556 Views
  • 1 replies
  • 0 likes

Rogers Horrible Launch of the Nokia Lumia 920

I just want to know if anybody else feels like Rogers has missed the bus with their non-existent launch of the "Windows 8 experience" and more importantly the Nokia Lumia 920. Why a company would secure exclusive rights to a phone, only to barley pro...

n8lover by I've Been Around
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Resolved! Switching sim card from blackberry to nexus 4

Hello, I recently ordered a nexus 4 from google and it arrived on tuesday. The phone I used before the nexus was a blackberry torch 9800. The blackberry uses a normal sim and the nexus requires a micro sim. If I get my normal sim cut would there be a...

User032 by I've Been Here Awhile
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  • 3 replies
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Rogers, SMC modem and Playstation Network

Recently switched to Rogers and got an SMC modem. I'm getting kicked from the PSN every hour on the hour after I log in. It was doing this before I gave my PS3 a static IP address and put it in a DMZ. Thoughts? Help? ***edited labels***

gdowney by I'm Here A Lot
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Resolved! Does rogers still have the tokens?

Last time I went to rogers which was like last year they told me that I could get a certain phone for half price using something called a token. I'm wondering if they still do that and if they do then does it require a contract? ****Edited Labels****

Nefaris by I've Been Around
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Classic Combo plus Basic Digital Cable vs Digital Plus

Does anyone know if there is a difference in over all price between Basic Digital Cable with Clalssic Combo and Digital Plus? The base cost on my bill shows $34.94 for the basic and $23.49 for Classic Combo (58.43); whereas, Digital Plus is showing o...

th123 by I've Been Around
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  • 6 replies
  • 1 likes

Resolved! Tronto keeps calling

I checked my rogers account that 416 number from Tronto keeps charging me it says voicemail recieve next to the page I need to block the number so it won't charge me how do I block the number. ****Edited Labels****

Latif111 by I've Been Here Awhile
  • 693 Views
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Resolved! Hitron CGN2-ROG Enhenced WiFi Modem issues

I have been renting Motorola 5101 modem for almost 8 years. It worked very well. Since I knew my EXPRESS account can use 80GB/mon instead of 60G and upload speed can go to 2M last week, I called Rogers and asked why mine was still 60G. I was told I h...

rabbit613 by I Plan to Stick Around
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  • 132 replies
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Resolved! site de Rogers ne fonctionne pas depuis deux jours

comment se fais t'il que le site de Rogers ne fonctionne pas depuis deux jours, je suis incapable de recharger mon cellulaire et le compte est à 0$ je n'ai donc plus de cell ***Edited labels***

DianeD1996 by I've Been Around
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Poor Customer Service

Just wondering who I can complain to about the poor customer service I have received. They recently called my husband and gave him a fantastic upgrade deal without paying any of the extras, plus after the rebate, he's barely paying for the phone. Bot...

mjstewart by I've Been Here Awhile
  • 2374 Views
  • 6 replies
  • 0 likes

cannot sync BB calendar to outlook calendar

I do not have a data plan and am trying to sync my calendar thru BB desktop software. The sync is working from outlook to BB, but not the other way. I believe I have it configured correctly. I have noticed on my BB, under options/device/advanced syst...

caterbo by I've Been Around
  • 513 Views
  • 1 replies
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Coverage in Saskatchewan

LTE is great in the city but as soon as you hit the highway in any direction it seems coverage suffers horribly (at best) or is non-existant. Not ideal for situations when your car breaks down and you need to call CAA but can't make a call. It's been...

stokd by I Plan to Stick Around
  • 8476 Views
  • 6 replies
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Cancelling services under contract

Has anyone been successful at having Rogers waive the cancellation fee for the home phone when adding mobile phones to the contract? ***edited labels***

twmanion59 by I've Been Around
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Scored a Lumia 920 on upgrade -- but my son got it :-(

Say what you will about Rogers, they sure took very good care of me and my family. Got a message from 'the President' that I could upgrade my son's phone (at the two year mark in the contract) for essentially just the cost of the new phone - waived t...

drtolson by I Plan to Stick Around
  • 1079 Views
  • 5 replies
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Lack of support for the HTC One X (express your concerns/anger)

The HTC One X, a phone often advertised as top of the line in Android devices by Rogers, still doesn't appear on the Update Schedule. This is utter and complete, the 4.1 version as been out for 5 MONTHS and we still have no words about it for our dev...

Schulz by I've Been Here Awhile
  • 3148 Views
  • 21 replies
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Remote TV Manager for Android bug

Nice to see that it's recognizing my 8642 now, however it's still useless because when browsing the guide, as I scroll forward in time, after hitting 8pm the shows listed don't change (it continues showing my what's on a 7pm, until I scroll into the ...

Holmes by I Plan to Stick Around
  • 1032 Views
  • 4 replies
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Resolved! Changing IP Address with Cisco DPC3825 ?

Anyone know how to change my Dynamic IP address on my Modem. i tried login into 192.168.100.1 but idk how to change it any help? ***edited labels***

Ananda by I've Been Around
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  • 1 replies
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Packet Loss Problem

Is anyone having packet loss problems? I'm paying for extreme, and speedtest.net is currently giving me between 0.6Mbs and 1.3Mbs download (1.8-2.0 Mbs upload). Running pingtest.net a number of times is all over the map ranging from A to D (and more ...

kw_martin17 by I've Been Here Awhile
  • 1622 Views
  • 4 replies
  • 0 likes