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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114127 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Iphone 5 problem

Hi, I recently just had my sim switched from a Blackberry Curve (9300) to an Iphone 5 and my plan was unlimited social networking. So, the problem is that the features like going on Facebook is not retained on the Iphone 5, how would I fix this? Is t...

Willx907 by I Plan to Stick Around
  • 657 Views
  • 1 replies
  • 0 likes

Removing a phone from our 3 year plan

We have 3 phones on our wireless plan and currently have one year left out of the three-year contract. My daughter has gone onto her boyfriend's plan which means her phone with our plan will not be in use and we will be paying $60.00 per month for no...

firehorse by I've Been Here Awhile
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  • 8 replies
  • 0 likes

Socialite Voice & Data 45 on iphone 5

hi i wanna use Socialite Voice & Data 45 on the iphone 5 . my question is that 500 mb is included in that plan and thats too little for an iphone to have .. how much will it cost to change my 500mb in that plan to like 1Gb . thanks ****Edited Labels*...

helplz by I've Been Here Awhile
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  • 1 replies
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Resolved! Checking Voice Mail

I press and hold the 1 button on my phone but there is no "mailbox number". I put in my own cell # but that does not work either? What to do? ****Edited Labels****

Marako by I've Been Around
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  • 1 replies
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Resolved! Homeland

Why can't I find Homeland? Listed as show on Showtime #558. I received it last season???? ***Edited labels***

watching by I've Been Around
  • 11254 Views
  • 14 replies
  • 0 likes

Space HD Disappeared?

When my husband and I moved house, we made arrangements to subscribe to the VIP HD package which, at the time, included Space HD. While not the only factor, it was one of the reasons we opted for such an expensive package. Everything worked fine, and...

hrhmrsbrown by I Plan to Stick Around
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  • 7 replies
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Samsung Galaxy S2 - bluetooth call quality in car

I don't recall if this was bad before ICS BUT...the audio quality coming in when my phone is connected to my car stereo bluetooth is quite good but my husband keeps getting frustrated as he says my voice keeps cutting out on his end. I've recently up...

AndroidNoob by I've Been Here Awhile
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  • 1 replies
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Resolved! LTE affects cell phone strength in iPhone 5.

Hi, Just purchased the iPhone 5. I have noticed that when LTE is enabled the signal strength for phone drops to about 1-2 bars. When you switch to 3g the cellphone coverage rises to 4-5 bars. My guess is this due to the connections to LTE towers are ...

Resolved! 3G/LTE NOT WORKING!!!!

IN Great Vancouver Area. Iphone 5 16G. 3G/LTE have signal(appears on screen). Cant download or upload. ****Edited Labels****

antonrho by I've Been Around
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  • 2 replies
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Resolved! Call display not compatible with LTE network!

Since I've been using the iPhone 5, all incoming calls are "unknown" status. Even people on my contact list will be listed as unknown. I have the $12 value pack with call display and name display. I called Rogers and was told LTE network doesn't supp...

beloud by I Plan to Stick Around
  • 3510 Views
  • 7 replies
  • 0 likes

Samsung S III 16MB no text sent or recd

Just picked up the beauty today and calls are ok but it cannot send or receive text messages. I was on hold for ages with Tech support (from another phone) and the call was dropped twice and on the third call back I could not stay on hold. I noticed ...

jolsen1 by I've Been Around
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  • 1 replies
  • 0 likes

RAI International is Often Not Working

I subscribe to RAI International and for the past few months it's often not working. I was not able to watch a soccer game this morning due to this problem. Is Rogers aware of this problem? ***Edited labels***

dhalsim1 by I've Been Around
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  • 1 replies
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Digital box is now redirecting channels to the HD channl

Hi there, My Digital box is now redirecting every channel to the HD versions I get nothing. ie: tsn here is channel 30..i have 30 in the menu but screen says to order channel 406 contact blah blah. Anyone else ever see this. It's an older digital box...

Dukeklown by I've Been Around
  • 713 Views
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Resolved! iOS 6 Problem?

Recently, my brother and I both update our iPhones to iOS 6 and when this happen, we believe my brother accidentally set up something that connected my cell phone number to his phone. now, he recieves texts and can see my conversations with some of c...

Dare57 by I've Been Around
  • 3909 Views
  • 8 replies
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Resolved! Multiple Channels - Black Screen

hi i have a Rogers connection via a cable in my bedroom ,recently my landlady gave me a cable box so that I could get more stations and initally it worked fine .i think she added a splitter.so that the new roomate would have cable too.Now when I turn...

Keelenorth by I've Been Here Awhile
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  • 23 replies
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Resolved! upgrading Iphone from 16gb to 32gb or higher

So i'm just about to hit the 1yr mark on my contract for my Iphone 4S. I have the 16gb model but am starting to see a bigger hard drive might work out better. So would trying to upgrade to a bigger hard drive model break my contract? And lets say it ...

BouncyX by I've Been Around
  • 2027 Views
  • 1 replies
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My box just rebooted in the middle of an NFL game

Cant you get your act togeather?????/ Rebooting right in the middle of a cruicial play!!! What a bunch of morons at Rogers! Now I have the old guide. What is going on???? ***Edited labels***

remaxman by I'm a Reliable Contributor
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  • 11 replies
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Why won't certain Rogers on Demand titles work?

Why is it when I choose to watch a movie through Rogers On Demand it won't play? This has happened a few times to me. My choice right now is 'One For The Money" when I hit enter I get a black screen with the time bar on the bottom of the screen but t...

JanW by I've Been Here Awhile
  • 1921 Views
  • 4 replies
  • 0 likes
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