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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29511 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114102 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Je n'ai plus de connection LTE

Bonjour, Je n'ai plus de connection LTE depuis 2 jours..je peut me connecter en 4g mais pas en LTE. je me demandais si il n'y avait pas un probleme de reseau presentement. je demeurre a duvernay, laval. j'ai remarque que dans l'application speedtest ...

Erykz by I've Been Around
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  • 1 replies
  • 0 likes

LTE issues in Kingston?

I am getting real spotty and terrible LTE reception in Kingston. I work by the 401 at gareners Rd. and i constantly get 1 bar here. If I drive down the 401 E bound i constantly get 1 bar, then full, 1 bar then full, then half etc. I live in the middl...

FeedbakBWR by I've Been Here Awhile
  • 817 Views
  • 2 replies
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Resolved! IPHONE 5 ET LTE

Mon iPhone 5 affiche toujours 3G et non LTE, pourquoi ? ***Edited labels***

kweekwek by I've Been Around
  • 3447 Views
  • 4 replies
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Resolved! Compatibilité du Réseau LTE avec un iPhone 3 , iPad 1, MacBook Pro

2 oct 12 Compatibilité du Réseau LTE avec un iPhone 3 , iPad 1, MacBook Pro Je viens de me commander un Sierra portatif pour me brancher en WiFi sur le réseau LTE de Rogers à Québec et je me trouve dans la couverture du spectre LTE. Et je me demandai...

Eric2011 by I've Been Around
  • 1714 Views
  • 1 replies
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Resolved! Not Receiving Calls, Goes right to Answering Machine. 611 goes to FIDO

anyone having any issues with their phone, -not receiving incoming calls it going right to voicemail... -try calling 611 and it goes to FIDO, was on hold for an hour no answer? -Tried calling 1888rogers1 on my iphone has the number is out of service?...

Marec by I've Been Here Awhile
  • 4368 Views
  • 5 replies
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Resolved! LTE Problems in Toronto (downtown)?

I have LTE enabled on my iPhone 5, yet I'm only getting a 3G signal and it's been this way since 6:30 PM or so. Anyone else getting this? ****Edited Labels****

writergal by I Plan to Stick Around
  • 3235 Views
  • 8 replies
  • 0 likes

BBM2

Hi, Can somebody tell me what BBM2 is? Thanks. ****Edited Labels****

Getting the run around from Chat support

For some reason when I try to make a long-distance call it says "no channel/circuit available" but I can make local calls fine and have always been able to make long-distance calls in the past. My bill is paid up to date and there are no other outsta...

shamus by I've Been Around
  • 540 Views
  • 2 replies
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Resolved! Familty Plan shared Unlimited talk/4GB data

I have a question please, i currently had a famility plan unlimit talk 4GB shared data WITH A VALUE PACK ADD-ON, which including Unl text caller ID TV etc. i have 2 Phones for my plan, this value pack i got is $16.79/month DOES IT CHARGE ON 1 LINE/Ph...

RandySolara by I Plan to Stick Around
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  • 2 replies
  • 0 likes

Resolved! Numbers Unassigned Across Canada

Tried to make a call on my cell phone and it said the number was unassigned... anyone else having that issue??

teapee by I've Been Around
  • 2945 Views
  • 3 replies
  • 0 likes

Resolved! iPhone 4 - not new - number not assigned

Hello, I have an iPhone 4 with Rogers, which I've had for about a year. Today I tried to check my voicemail and I got "this number is not assigned". I tried calling someone else and I don't get a dial tone but just "this number is not assigned". I've...

AdamJ by I've Been Here Awhile
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  • 9 replies
  • 0 likes

Resolved! internet problem

hi there, it has been three weeks that i am facing internet problem. My internet is getting disconnect inbetween and i have to start all again.. i tried to reach customer care but phone is always on busy n coulnt reach customer care. I requesting you...

pasang68 by I've Been Around
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  • 1 replies
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Resolved! Upgrade modem when upgrading to extreme plus ?

I recently upgraded my account online from "extreme" to "extreme plus". Do I need to upgrade my modem ? I'm using SMCD3GN thanks, Ed PS: This upgrade should be a change in speed from 28Mbps to 32Mbps DL. ***edited labels***

durane by I've Been Here Awhile
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  • 1 replies
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Key tones very loud during speakerphone calls - Galaxy S2 I727R

Like the title says - during calls on speakerphone, using the keypad to enter numbers/text is significantly louder than the call volume itself. I have turned off the keypad sounds in the Sound menu, but it still makes a keypad press sound in Speakerp...

bryanp914 by I've Been Around
  • 595 Views
  • 1 replies
  • 0 likes

Need help!!!

I have not been able to get onto my internet for days. When i go into my network and settings the connection from wireless to home is fine but I have a x in between home connection and internet and the error message says "Cannot communicate with the ...

Resolved! When Enough is Enough!!!

Well I have come to a conclusion that no matter what we say, how much we get on here and complain and get frustrated with each other and with Rogers, it is not going to help resolve the many issues that myself and others are experiencing with ROGERS....

upsdriver9 by I Plan to Stick Around
  • 6591 Views
  • 92 replies
  • 14 likes

North Vancouver Signal

This may not be iPhone specific but I noticed it since I got my iPhone 5. Does anyone else live on the North Shore and get more than 2 bars near the water? While my phone works, I was used to seeing full bars with my iPhone 4S. ****Edited Labels****

bdobson by I Plan to Stick Around
  • 607 Views
  • 1 replies
  • 0 likes

Rogers Internet Suddenly Horrible?

First things first, I want to get a few things out of the way. Rogers internet has never been good for me. On rare occasions would I ever get even up to 50mbps on speedtest. This was with the horrible smcd3gn that they provided us with. I moved on to...

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