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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Nextbox a Step Down?

Around Feb 2012, Rogers shipped a Nextbox and some other stuff to us. Since we were using Snapstream in a PC based PVR, we just left the Rogers stuff in a bag next to the TV. Our PC-PVR died late Dec 2012 so we thought we would give the Nextbox a try...

owg by I'm Here A Lot
  • 2 replies

Changing Plans

Hi i was actually wondering it it were possible since the online feature of changing my plan has been down for quite some time or not available anymore despite still having it on the page, if it were possible to change my plan through the live suppor...

Isharu by I'm Here A Lot
  • 12 replies

DOCSIS 3.0 Modems

Hi, I have been a Rogers Internet customer for many years and I am thinking of changing services over a selling point on your new modem services. Here is why: From a bulletin, Rogers Kaili, 5 November 2012: And, starting November 7th, we’re increasin...

PVR Crashes when 2 recordings start while watching On Demand

I'm not sure if Rogers or anyone else is aware so I thought I'd post this so it can be addressed in a future update. I have one of the previous gen PVRs, the one before the NextBox, and if you are watching a movie using Rogers On Demand and then 2 ch...

gillwing by I've Been Around
  • 5 replies

Resolved! Internet & TV bill online

Hi,I've been late paying two online bills because Rogers doesn't send me an email to remind me that I have a bill to pay,how do I set it up so I could receive emails from Rogers letting me know this? thanks

Jayzino by I'm a Regular
  • 1 replies

Resolved! Internet plan

Hello, I have a Hi-speed extreme plan and I want to upgrade to the extreme plus plan. If I upgrade can i downgrade anytime? ***edited labels***

Shawm565 by I'm Here A Lot
  • 9 replies

recyling phone # and being harrassed by collection agency!!!

I have been a new Rogers customer now for a whopping 2 days and i have had calls about contact resource services about my account,their number is 1-888-332-2284.Is this a scam or is it a question of Rogers giving the same number as previous clients t...

funnybunny by I Plan to Stick Around
  • 5 replies

Moto Razr HD Jelly Bean Update Delay !!

So i was waiting for this update in december as per rogers schedule. Now it is changed to Late january. When almost every other carrier in the world have this update on thier phones.. why Rogers tech dept is sitting over this and loading thier bloatw...

Majorpain by I'm Here A Lot
  • 5 replies

Dishonest policy

While paying my visa bill online I accidentally made a payment of a $1000.00 to my cable bill instead! Unfortunately for me I didn't see the mistake till 3 days later! I called my bank and they told me they could not reverse the charge but had to req...

Programing Rogers 5 Button Remote to a RCA 24 LED TV/DVD

I just purchased a RCA 24 LED TV/DVD RLEDV2456A-B and I am trying to program my Rogers Remote to it. None of the RCA codes work nor does the code search work to control the on/off and volume functions of the TV. I have had extensive contact with ROGE...

jcross by I've Been Around
  • 2 replies

Resolved! crack on s3's body

I just had my s3 for 3 months now and i had no issues with it whatsoever.. but the thing is i saw a big crack on its side below the volume buttons .. its my first time taking off the prorector case and i had never dropped and damage the thi...

dev02 by I've Been Here Awhile
  • 3 replies

Grave probleme de service à la clientèle

Nous avons internet avec rogers et nous avons depuis un mois des problemes a obtenir un signal cellulaire.Malgré plusieurs appels, le problème demeure. Je suis autonome et j'ai besoin d'un service fiable. Pour ajouter au comble , on m'envoie une fact...

mélimélo by I've Been Here Awhile
  • 0 replies

Resolved! Remote Controls on Galaxy s3?

Can someone please confirm if the Samsung remote controls are currently working through the free service on your Galaxy s3? It's driving me nuts because it was working fine when I first got it in July, now can't connec...

inuk2600 by I Plan to Stick Around
  • 7 replies

Resolved! Appel de compagnie de télémarketing

Bonjour, J'aimerais savoir si il y a des clients Rogers qui recoivent constamment des appels de ce numéro de télémarketins 866-435-7960 et comment fait-on pour cesser de les recevoir ????Grrrrr.......... Merci Pétale *** Modifié les étiquettes***

Calls from USA line

It is my understanding that local calls are defined by your location. If I am in my local area, and receive a call from a USA line, is it a local call for me? If the USA line is in my local area instead of USA, does that change my billing? ****Edited...

JoeYona by I've Been Around
  • 3 replies

Resolved! "Contact Us" page - Email

Unless I'm entirely missing something, the "Contact Us" page clearly states that email contact is a possibility. I'm having a hard time finding where email contact information or a form/template style email field is. Can anyone help me? e.g. (screens...

greggo by I've Been Here Awhile
  • 27 replies


Why is the date on my PVR Thursday and the guide confused too. (chicago fire is recording right now... the PVR says it's thursday). ***Edited labels***

NickE by I've Been Around
  • 1 replies

Trying to find my current usage.

When I log into myrogers and go to the internet section, I have a rocket hub, and scroll down to the bottom and click data and the scroll down to the bottom of that I am presented with the following: Two scroll bars, the top one is two toned black an...

cshbc0747 by I've Been Here Awhile
  • 5 replies