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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29378 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111378 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6999 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Rogers...your one step away from being ousted!

Ok, so I just sent you guys a payment. I realize that I owed you for 2 months...but really, it seems like your bills come 2x a month! Its on me, but it seems like its hard to keep track. Look, I also realize the petty things you do to get your custom...

exec by I've Been Around
  • 576 Views
  • 1 replies
  • 0 likes

Why Doesn't Rogers Hash Passwords?

I have noticed that Rogers has a length limit on their password and was wondering why that is there. I can understand if you had a minimum length to ensure users select reasonably secure passwords but the maximum is troubling.I have also noticed that...

kevincox by I've Been Here Awhile
  • 525 Views
  • 3 replies
  • 0 likes

Resolved! LTE in Aurora/Newmarket (iPhone 5)

Can someone confirm if LTE is working in Aurora/Newmarket? Coverage maps say it should but I've heard it's not turned on yet. I want confirmation or going to activate with Bell instead since I know it is working... ****Edited Labels****

maximus by I Plan to Stick Around
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  • 1 replies
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HDPVR 8642 Erased

Late last week Rogers pumped out a software update to the 8642 PVR software. After receiving the update, the next day I noticed that my entire PVR settings were erased along with ALL recorded programs. This is completely unacceptable. This has been t...

brettzky101 by I've Been Here Awhile
  • 2790 Views
  • 8 replies
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Not getting HD quality signal

I just recently went to Rogers store and picked up 2 new cable boxes so I could get HD for a new 52" LCD TV. I have connected the box via HDMI to the TV and the quality of the picture is awful, only SD. I have set the settings to 1080i and I am not z...

GoJule by I've Been Here Awhile
  • 2656 Views
  • 12 replies
  • 0 likes

Data usage

im currently on $53 plan with a 1gb of data,i exceed my data and imover at 160mb . And i asked three different csr about for the amount im goin to pay for my over usage but they cant help me with it. Theyre telling me that i should wait on my bill. H...

castrel by I Plan to Stick Around
  • 4697 Views
  • 10 replies
  • 1 likes

customer servies have gone down hill

rogers customer services have gone down hill. I made a move request because i was changing location, and some idiot messed up my entire account which took more than 3 months to fix. The same customer service rep also changed my sisters account withou...

ryandbarit by I've Been Here Awhile
  • 443 Views
  • 2 replies
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Cable Service off!!!

In Mississauga and cable went of at approx. 7:15pm Sunday. Any news? ***Edited labels***

dflee by I've Been Around
  • 459 Views
  • 2 replies
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Giants/Niners Game

Anyone else noticing that the guides showed the Giants Niners game but it can't be found anywhere? Funny thing is that it's on Bell.... ***Edited labels***

jt_tj_ca by I've Been Around
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  • 4 replies
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Resolved! Group Messaging on Galaxy S3

Does anyone know how to turn group messaging on? Right now, if I send a text to multiple contacts, they receive it as an individual text from me and not a group text. When they respond to be, the response shows up in their individual message thread a...

cincin by I'm Here A Lot
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Resolved! Change in Cable Internet plan

Here are some queries regarding Cable TV internet service. I have Wireless "N" modem so it is compatible for Express package.1) If I change my plan from Lite to Express in the middle of billing cycle would the increase in download usage be prorated o...

Gopalkris by I've Been Around
  • 512 Views
  • 1 replies
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Explorer 8642HD pvr

I own two different pvrs. The 8642 HD does not use the 950 channel as a playback channel. Does anyone know why because I find if I am watching a show while recording two I have to leave the channel on one of the stations recording. Also although I ha...

Rogers Nextbox PVR & 4642HD not seeing all the same recorded shows

Had these two boxes for months. Lately seeing that the list of recorded programs when viewed on the 4642HD is missing episodes or complete shows as compared to the list on the PVR itself.Any fixes for this? Just rebooting both. Tried unplugging both....

Lexicon12 by I've Been Here Awhile
  • 5026 Views
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Resolved! Small Box on Non HD Channels

I don't know if this has been addressed, I scrolled down a bit, but didn't see anything. When we first got rogers in March, I noticed the non HD channels that I don't have such as SPIKE or A&E or SLICE would put a box in the middle of the screen beca...

Kdubovik by I Plan to Stick Around
  • 3092 Views
  • 11 replies
  • 0 likes

Modem Recommendations

I am having trouble posting messages to everyone. I am new on community forum. Like to find out how many modems does Rogers supply for Hitro and what is recommended for Lite Internet. Thanks. ***edited labels***

caleta by I Plan to Stick Around
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  • 5 replies
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Galaxy S3 Micro SD card ejection

My MicroSD card started ejecting about a month ago in my S3. Not physically, just the software. It will read the card, then say it was removed, then read it again. Every once in a while it will say the SD card is corrupted. I bought a new one and put...

Claystone by I've Been Around
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  • 4 replies
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Rogers throttling photobucket?

I have been a rogers customer for about 3 years and have found they have extremely slow upload speeds no matter which sites I use for uploading but the one I use the most is Photobucket. I had Express which is 512Kbps up but on photobucket I would on...

oneupcanuck by I've Been Here Awhile
  • 616 Views
  • 1 replies
  • 0 likes
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