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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29397 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111594 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7007 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Static IPv6 address

I know it's not possible to get a static IPv4 from rogers, but what about IPv6? Is the address we get static by any chance? Thanks! ***Edited labels***

xtqfh by I've Been Around
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  • 1 replies
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BB Curve 9300 shutdown problem

My BB Curve 9300 has started to shutdown unexpectedly, even though it shows 50% battery and was only charged 6 hours ago. The only way to keep it going is to re-charge the battery. My daughter has the same phone and her's started doing this several m...

MommaJ by I've Been Around
  • 608 Views
  • 1 replies
  • 0 likes

Zero Customer Service :(

Hello, I have tried twice in the last 12 hours to contact Rogers through *611. The first time I was asked to call back in a few hours (I did not because I did not want to deal with Rogers "support") the second time was this morning when I was told to...

evamikem by I've Been Here Awhile
  • 1884 Views
  • 9 replies
  • 0 likes

Downtime?

The past few days I've been trying to get a hardware upgrade because my phone is broken. Customer service reps keep telling me that your systems are under maintenance. Does anyone know when it will be back up? ****Edited Labels****

Rez13 by I've Been Around
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  • 2 replies
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Resolved! Difference between US, International and Roaming Text Messages

Just wondering if anyone knows the answer to this question. When I picked up my iphone 5 I was told by the Rogers rep I had to choose a new voice and data plan. This new plan states that it includes 100 US and International texts per month. I was rec...

jkent95 by I've Been Here Awhile
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  • 1 replies
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Resolved! Can't record from 4642 box

Hi there,Our whole home setup is pretty simple... one 8642, one 4642. Everything works well in terms of watching recorded shows on both boxes. However, if I try and record a show from the 4642 box it says "No DVRs connected". Which isn't right as it ...

webguymatt by I've Been Here Awhile
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  • 22 replies
  • 0 likes

BBM without a data plan

I have -a BB Pearl 9100; -a corporate voice plan that includes 250 text messages/month -additional 2500 test messages/month When I go to Mobile Network Options and turn Data Services On, I am to connect to BBM? Would I be charged for connecting to BB...

giaco82 by I'm Here A Lot
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  • 10 replies
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The worst remote ever created!!!!

I have to say the remote for the netbox has got to be the worst remote ever created. First off the remote itself is way to big not as ergonomic as the remote for bell expressvu i find it very difficult to palm. Shave that big round top piece thats as...

69beaumont by I've Been Around
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  • 12 replies
  • 0 likes

Resolved! Data cancelation after upgraded to iPhone 5

Hi all.I have to add data plan $25 500mb to my Rogers voice plan in order to upgrade to iPhone 5 on the launch day. After that I find out that I don't used any data on that phone because that phone is the second phone and connected to my home wifi ne...

Vietjr by I Plan to Stick Around
  • 3956 Views
  • 7 replies
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awful customer services

called three times, three different reps, one named Nicole the worst, rude, inpatient not able to answer questions in a professional manner. we paid so much each month for Rogers ever expensive services and this is what we get in return? it is worthy...

sucks by I've Been Around
  • 1194 Views
  • 4 replies
  • 1 likes

Are they forgetting to bill me?!

In mid-august, after moving into my current apartment, I phoned a Rogers contact associated with our building and requested the Extreme Plus internet package. A few days later, a guy came to set up my modem, and since then I have internet. Billing in...

asiandriver by I've Been Here Awhile
  • 1729 Views
  • 12 replies
  • 0 likes

Refurbished phones

How do I look at refurbished phones. I just want to look at them and order one and cannot for the life of me figure out how to get to that section of the site. ****Edited Labels****

lsnider by I've Been Around
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  • 3 replies
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Resolved! What is SSL? How it works?

I get all kind of spam... it goes most of it in spam folder, but still some comes into the inbox. I checked on MyRogers and noticed SSL. Reading what it does, the mail sent out will go into the Drafts... Can anyone explain actually what is goint to h...

CCAS by I've Been Here Awhile
  • 510 Views
  • 1 replies
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Slow response with remote

My HD remote takes about 12-15 seconds to turn on/off the TV/PVR. New batteries installed. It used to take a few seconds. ***Edited labels***

Michell1 by I've Been Around
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  • 33 replies
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Lumia 900 Internet Sharing Problems (even after 8779 update)

Hi, I live in Montreal and I own a Lumia 900. I have a 6Gb data plan that I consider to abandon since I have so many issues with data connection. I've updated my device to the latest version (8779) and I still have a lot of problems concerning intern...

danbord by I've Been Around
  • 734 Views
  • 1 replies
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Phone Lockdown

Hey everyone. I have a Samsung galaxy rugby Gts5690r and I tried my password too many times and now I can't get in. It tells me to put in my Google account but when I do it says, wrong username or password. Could anyone help me out? ****Edited Labels...

Jeffvee by I've Been Here Awhile
  • 869 Views
  • 2 replies
  • 0 likes

Scientific Atlanta DPC2100 on new Rogers Express?

At my parent's house, they've been grand-fathered in from an Extreme account years back. I installed a Scientific Atlanta DPC2100 modem for them, and it's been working great (can get up to 28Mbps no problem). I just recently ordered Rogers Express at...

Rhombuss by I've Been Around
  • 2412 Views
  • 3 replies
  • 0 likes
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