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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6994 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Incorrect timezone on Galaxy S3 if set to "automatic"

Hi, I am in Winnipeg, MB which right now is GMT-05:00, Central Daylight Time. (Normally GMT-06:00 except we're in daylight savings right now) If I turn "Automatic time zone" checked then it sets the time zone to GMT-05:00, Mountain Daylight Time and ...

jaydee77ca by I Plan to Stick Around
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  • 1 replies
  • 0 likes

Voice notification of txtmsg

How do I turn off the voice that announces the arrival of a txtmsg and the caller? Could be a bit embarrasing!! ****Edited Labels****

bobbay by I've Been Here Awhile
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Resolved! Where to Buy DOCSIS3 Modem ?

Hello, In order for Rogers to update my internet i need one of the New DOCSIS3 modems as i am still using the old motarolla surfboard DOC2. Problem is that im not wanting to Rent it for $7 and just wanting to buy it for $149 but i have called 3 roger...

Twam by I Plan to Stick Around
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  • 9 replies
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Disconnection issues might be DNS issues

For the last week or two, my Rogers service appears to hang two or three times every evening. I believe the issue is with Rogers DNS servers, because any streaming I have on at the time just continues. It's only when I begin to click on various web s...

artsfols by I've Been Here Awhile
  • 2198 Views
  • 6 replies
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Galaxy S2 LTE melted while charging

I was charging my phone last night, and it overheated to the point where the charging port completely melted. It now won't charge at all.Anyone know if this is covered under warranty? ****Edited Labels****

Vyro by I've Been Around
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Resolved! Looking For Descriptions on Bill Fees

Hello, On my rogers bill I have a whole bunch of fees that I don't understand. I was wondering if you could explain what they are and tell me if they are required fees or something I can have removed/credited. Cable TV- Movie Entertainment Magazine: ...

jnicoll50 by I'm Here A Lot
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  • 1 replies
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Resolved! Watch Cable TV wirelessly

I have Rogers cable in the house. Unfortunately, I can't get the cable line to the side of the house where I need it (we can steel beams running the length of the house). How can I access cable from a tv wirelessly? ***Edited labels***

Gale by I've Been Around
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Resolved! is there like a 50gb data plan for a rocket hub

i cant seem to get a way to have highspeed where i live and i get perfect rogers signal with my phone but the 20gb plan probably would not be enough as i like to watch youtube and stuff plus 20gb for $100 is a bit much when theres unlimted plans for ...

sonyboyj by I'm an Enthusiast
  • 1519 Views
  • 3 replies
  • 0 likes

Galaxy S3 Issues

I have a blue 16gb galaxy s3 that I purchased on launch day and it has been acting up for a while now. For a bit I just shrugged it off thinking that there was no big deal with the issues but it has gotten to a point where it is beginning to annoy me...

elite by I'm Here A Lot
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Resolved! SimCard switch

Currently i have a blackberry bold on a 3yr contract, is it possible for me to go buy a iPhone online ( classified site ) and just pop my sim card and that be it, or would i need to do anything in preticular. ****Edited Labels****

evankorsch by I've Been Here Awhile
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Hypothetical Question - Early Cancellation Fees (ECF)

Just wondering...You port out your cell number at the end of the month (11/30/12), you are charged the next month's fee because of the 30 days notice required. Now, lets say your contract ended during the month (on 12/27/12), do you still have to pay...

cgmk by I've Been Here Awhile
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Resolved! Ativ Smart PC

A couple of weeks ago Rogers announced that they'll be carrying the Samsung Ativ Smart PC. When will it be available and for how much? ****Edited Labels****

rgl168 by I Plan to Stick Around
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Is Rogers getting the HTC One X+?

With the release of the HTC One X+ (which from a technical specs standpoint, is one of the best/fastest Android phones out right now), does Rogers plan on providing this phone? ****Edited Labels****

pegsheg by I've Been Around
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Resolved! bought a used telus iphone4s

..want it on rogers how much will it cost to transfer/unlock? what are my steps...and i currently ahve a paid off 3g, same sim card or need new? ****Edited Labels****

beenut by I've Been Around
  • 740 Views
  • 1 replies
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Anyone Else have Problems Cancelling Service with Rogers?

On October 5 I called Rogers and cancelled my internet and cable. Of course their rules require 30 days notice, so no big deal I set up new services to start in 30 days. On October 16 Rogers apparently decides while I am required to give 30 days noti...

Ian_Wayne by I've Been Around
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Resolved! Picture and sound cutting out when on HD tv type only

Hi, I've just had Rogers installed, but didn't have a tv in the house yet at the time the installer came out, so have just tested it today. This is a TV I know has worked without issue in the past. The rogers box is one of the new nextbox ones. I've ...

gmason86 by I'm Here A Lot
  • 16417 Views
  • 14 replies
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New Internet Plans Coming in November

Just got off the phone with retention - I've been wanting to cancel internet for the last while as Bell's speeds of 10 upload are amazing and I'm sick and tired of paying ridiculous amounts of money for 512kbps upload! Rogers will be catching up shor...

Dimundz88 by I Plan to Stick Around
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Internet Usage Desktop Widget Hasn't Worked in Months

Anybody have this problem? Have tried to remove and reinstall the Rogers Internet Usage Widget on my various Mac's to no avail. The widget used to work, but has not worked now in months. Did they abandon it? Am I the only one using it? The widget doe...

campadk by I Plan to Stick Around
  • 1844 Views
  • 2 replies
  • 0 likes
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