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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29504 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113958 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Lumia 920 Pricing?

I have heard that the Lumia 920 is available in 'select' locations as of Oct 30. I've been unable to find any details on pricing, especially off contract pricing as my current WP7 isn't elegible for upgrade yet. ****Edited Labels****

Resolved! Text Message to USA

Hi i was just wondering i have unlimited text and i am in Canada but can i also text to number in usa? ****Edited Labels****

Resolved! Transferring Information from old iphone to new iphone

I just got a new iphone but i want to transfer all my information from the old one to the new one, so i have the old one backed up to my itunes, but my new phones software was not up to date like the other one so i updated as a new phone. Now i canno...

Minos_23 by I've Been Around
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iPad Anyplace TV app

Two major problems with this app. I have the iPad version. When I try and contact Rogers using the "Contact Us" form in the iPad app, the keyboard does not appear and I can't see any way to activate the keyboard. Therefore the contact form is useless...

ColBill by I'm Here A Lot
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Stupid support response

I recently submitted a bug report for the Rogers Anywhere iPad app using the Contact us feature. I just received an e-mail that says: "We are pleased to announce that all new and ongoing inquiries will now be addressed in real-time and within one int...

ColBill by I'm Here A Lot
  • 1451 Views
  • 6 replies
  • 1 likes

Rogers Contract

I was reading the official 33 page contract, because I want to cancel my contract. Rogers keeps on disconnecting my phone and internet service, and they have failed to adequately fix the problem. It has resulted in loss of business. So I wanted to se...

Internet outage everyday, very painful, hurting business

I am here because Rogers is not telling me what the problem is.My internet connection keeps going down every day in the evening and stays down for 16 hours, when it does come back I am getting maximum of 1Mbps (using speedtest.net). I have to call ev...

Resolved! Samsung S3 tethering not working

So here's the thing. Whenever I try Wifi hotspot on my Samsung S3, the computer connects, gets IP, but no internet connection. What's even worse, while Tethering is on, the S3 itself cannot load a website to save its life half the time. My boyfriend ...

deahamlet by I've Been Here Awhile
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  • 14 replies
  • 0 likes

customer support

i am having an issue with my phone and they dont help, they just give Run around; just terrible. Been with rogers for 5 years, and they haven't shown any appreciation. In my opinion Rogers, False advertisement there *free* replacement phone if your p...

cadmoon by I've Been Around
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  • 1 replies
  • 0 likes

longest hold time

Whats the longest hold time that you have been on? Personally i'm at 1 hour right now since i talked to the first person and all i wanted to do was cancel a service that i've had for 5 years and not on contract. I'm kind of curious on how long it wil...

Yiptastic by I've Been Around
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  • 52 replies
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Tethering Without Charge

So, with the new US ruling back in July, has Rogers removed the tethering rule that we need to purchase up to 500gb in order to tether with our phones? Or is it still in force and we would be charged extra if we tether with a less than 500gb plan? **...

selfishy_me by I've Been Here Awhile
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  • 11 replies
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don't get voicemail alerts on home phone

I just switched our home phone over to the the rogers hub. I am not using a Rogers Phone but it is a phone enabled with call display and voicemail. People are leaving me voicemail messages but I am not getting any alerts to let me know I have voicema...

cindyda by I've Been Around
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Resolved! Cisco 4642 HD and Samsung ES6100

Hi! Please help... I bought Samsung ES6100 last week. Connected like this. 4642HD to TV ==> HDMI 4642HD to DVR ==> RF Coaxial DVR to TV ==> HDMI I have been used DVR 3 years. Problem is no Audio recorded when I turned off TV, Recorded Video only. I t...

Hodori by I've Been Here Awhile
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  • 5 replies
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Resolved! Changed account to my name and reservation is gone

hello, so i changed my account over to my credit card just now and when i checked for my reservation for the nokia lumia 920 it was gone. im just wondering was i taken out of the waiting list by changing accounts ( still same e-mail ) or is it hidden...

RyanGrant by I've Been Around
  • 536 Views
  • 1 replies
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I am able to send emails...

but my bb isn't receiving them. Im on pay as you go...it was working fine, then my acount needed more money, then i put money to top it up, now it only sends & doesnt receive. THanks. ****Edited Labels****

Nexus 4

Come on Rogers! The Nexus 4 was just announced today and I can't even order it yet?? This is terrible customer service. I mean like it's already 8 hours and not even released anywhere but like... come on! You guys never have any new phones. It's alwa...

mbazdell by I'm a Trusted Contributor
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Resolved! BB 500mb Data plan doesn't work with iphone 5?

hi guys, I have a BB plan for my blackberry, and recently i switch from BB to iphone. the data works fine for a week . however, today, it doesn't work, i made a phone call to Rogers, they told me have to change the plan, the new plan much expensive t...

CommaKun by I've Been Here Awhile
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  • 4 replies
  • 0 likes

Various channel outages (channel unavailable) in GTA

We have 4 rogers boxes (1 analogue PVR, 2 digital and one digital tuner) and in the last few days we have noticed that various channels are unavaiable. There seems to be no logics (HD, western Canada, Quebec) all seem to be affected. Is anyone else a...

DoublrG by I've Been Here Awhile
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  • 5 replies
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Resolved! Use the Rocket Hub for alarm connection?

I have kept my Bell POTS, but am considering getting rid of it. My only drawback is alarm monitoring. Can the phone line connection on the rocket hub handle the alarm communication? I use Protectron. ***Edited labels***

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