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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111016 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6987 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

HELP!!!

I would really appreciate some advice on what you think I should do.. Please continue reading... My previous Employer is accusing me of taking the sim card out of the company cell phone I was using because they are still receiving a monthly bill for ...

pafrooz by I've Been Around
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  • 1 replies
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Resolved! *NOUVEAU* Option appels illimités au Canada pour 10 $

Profitez dappels illimités partout au pays pour tous les membres de votre forfait Individuel. *Temps dantenne non compris*À ajouter uniquement aux forfaits Appels, textos et Internet. S'applique aux appels faits à partir du Canada sur le réseau sans-...

Motocross by I Plan to Stick Around
  • 774 Views
  • 1 replies
  • 0 likes

Kies 2.0 No Longer Supports Samsung Galaxy S2 LTE

So, Kies recently has been saying that it no longer supports my Samsung Galaxy S2 LTE. I'm just wondering if there is another program I can use to upgrade/manage my phone? ****Edited Labels****

MB82 by I Plan to Stick Around
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  • 3 replies
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Resolved! Personal Hotspot

I just received my IPhone 5. I have a 6Gb data plan and was planning to use my iphone as a hotspot for my tablet But when I go to setting, there's no personal hotspot. WHy? And do you know how I could enable that option? Thanks ****Edited Labels****

mardig88 by I've Been Here Awhile
  • 1386 Views
  • 1 replies
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Signature Line off but still showing my old signature

Hey So i had a blackberry before and changed the signature line to my name, and now i have an htc, and it still shows up. How do i get rid of it? (on my ohone the signature line is off) Thanks ****Edited Labels****

hoopsgal by I've Been Here Awhile
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  • 4 replies
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hitron modem and xbox live

hey, so i recently switched out my SMC D3 which had horrible ping times and slow speeds, for a new hitron. Since getting the hitron, ive had nothing but issues with xbox live. I have an open nat (both from xbox telling me and halo 4 telling me) and i...

dnavia by I Plan to Stick Around
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  • 18 replies
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Resolved! Temps d'utilisation du Rocket Hub

Bonjour, Depuis une semaine si je vais sur Mon Rogers, je ne peux plus voir combien d'utilisation mb ou g j'utilisent dans le mois. C'est embêtant et je considère que ce service devrait exister encore, ce n'est pas normal que je n'y ai plus accès. Si...

suethepou by I've Been Around
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  • 1 replies
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Resolved! U.S. Text Msg Travel Pass - Unlimited Sent Texts

Can anyone tell me if the U.S. Text Msg Travel Pass applies to texts sent from the U.S. to Canadian phones in Canada? Their description: U.S. Roaming Text Messaging Pass: Make a one-time purchase and enjoy the freedom of UNLIMITED text messaging whil...

Ampler by I Plan to Stick Around
  • 1731 Views
  • 4 replies
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No phone??

I'm in Alberta. What's going on with the phone service. Texts and 3G working, but unable to phone anyone. ****Edited Labels****

Squishy by I've Been Around
  • 527 Views
  • 1 replies
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BBTorch 9800

This phone is starting to tick me off! I charge it overnight and the thing dies within an hour!! Not safe when Iam doing 4 hours trips and if the car breaks down... Its about a year and a half old, I had a curve before this one when it decided to no ...

EmilyJ12 by I've Been Here Awhile
  • 815 Views
  • 4 replies
  • 0 likes

current billing online

everytime i go into my account i cannot find my current months bill, it shows my payments however , it does not show my bill, i should say it shows july.s bill 2012 and no further ones, how in the name of saint peter am i suppose to pay my bill when ...

User215 by I've Been Around
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  • 2 replies
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Resolved! 6GB with iphone4s

I was wondering if 6gb was enough?? I dont have wifi at home and only use my iphone. Is there an unlimited data plan?? Will i get a notification if i go over my internet data planJen3384Ps love the forum ****Edited Labels****

Jen3384 by I'm Here A Lot
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  • 4 replies
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Resolved! Early Upgrade Fee Nightmare

On Oct3 I got a text message on Rogers SVC saying: They would waive my early upgrade fee and and admin fees. I jumped on the opportunity. I went into the Rogers Plus to check and they looked up my account and everything matched what the text said. I ...

sameer555 by I've Been Around
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  • 6 replies
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Resolved! syncing IMAP folder to Blackberry

I've been trying to work through this for a while. I gave into the office e-mail ( scalar mail / Zimbra) and set up 20-25 folders unfortuantley, the only e-mails I 'm receiving on my BB are those directed to the inbox nothing re directed from any Fol...

spiboy1 by I Plan to Stick Around
  • 1050 Views
  • 3 replies
  • 0 likes

New Tier Packages - Modem

I was told by a rogers rep that the modem for the new internet tiers is: dpc3825 Is this a reliable modem? ***edited labels***

jnicoll50 by I'm Here A Lot
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  • 2 replies
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Resolved! iPhone 4 - Wifi Connection Problem

Hi, I'm having a problem connecting my iPhone 4 to my wifi at home. The wifi is secured, but when I enter the key into my phone it always says it can't connect to the network. The key works for my laptop, PS3, and someone else's iPhone, but for some ...

raubt by I've Been Here Awhile
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  • 1 replies
  • 0 likes

Resolved! My rogers

Hello everyone.Im having a hard time with my rogers app on my Iphone 4s. It says that its having a hard authenticating me. It use to work perfectly. I need to know where im at in regards to data usage. Can anyone help me figure this out?ThanksJen3384...

Jen3384 by I'm Here A Lot
  • 1127 Views
  • 5 replies
  • 0 likes

iPhone 5 and Visual Voice Mail

Hello When I originally picked up my iPhone 5 last week I had not subscribed to the visual voice mail plan from Rogers at the time. (I had the vmail to text option) I have just (3 days ago) added the visual voicemail package to my plan and removed th...

chrismacwpg by I've Been Here Awhile
  • 1580 Views
  • 2 replies
  • 0 likes

Internet down since Sunday-Bowmanville

So we haven't had the Internet since Sunday afternoon. Tech said the modem was showing offline ( A new one we recieved 4 days prior) and had now answers. We got a tech appointment for Wednesday (today) in the mean time we tried swapping modems but st...

Hatt123 by I've Been Around
  • 668 Views
  • 1 replies
  • 0 likes
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