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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29510 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114102 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Unlock and Cancel the service

Hello, I’d like to know the total cost to unlock and cancel my account for iPhone 4S. I bought iPhone 4S (32 GB) with 3 years contract on last November. If I pay ECF, will my iPhone automatically unlocked? Cheers, ****Edited Labels****

gokorean by I've Been Around
  • 557 Views
  • 1 replies
  • 0 likes

No wireless service in Toronto??

I have been on 'SOS' mode for hours. I can't call Rogers to figure it out since I have no cell service. Tried connecting/disconnecting and a battery pull with no help. What's going on? ****Edited Labels****

fontgirl by I've Been Around
  • 656 Views
  • 2 replies
  • 0 likes

Resolved! HTC ONE X CHARGING

Hi, So I got the HTC ONE X today, however in the store the lady told me the battery was drained and needed to be charged once I got home. It has been charging for 5 hours now and still there is no led light and no sign that it is charging except that...

Record a show only on weekdays?

There's a show that airs every day from 7:30 to 8:00 pm. I want to tape this only for the weekdays; I want to skip taping it for the weekends (Saturday and Sunday). I looked around the PVR settings but I can't seem to find a way to record only on wee...

GaryKing by I'm a Regular
  • 418 Views
  • 1 replies
  • 0 likes

Lumia 920 => Unlocking for Virgin?

Hi, i am a Rogers customer, however i have a 'very jealous' friend that is on Virgin and would really like to get the Lumia 920 out of contract from Rogers to use on Virgin. 1) Did anyone here tried to unlock the device to work on Virgin? 2) When unl...

JPSavard by I Plan to Stick Around
  • 3116 Views
  • 8 replies
  • 0 likes

Cannot send MMS while on Edge with Lumia 920

Received my Lumia 920 yesterday and everything is great except for two issues. 1) My battery drains extremely fast. 2) I cannot send MMS while connected to Edge/G (assuming G means GSM?). My first problem is with the battery. I received the device an...

Corman by I Plan to Stick Around
  • 8249 Views
  • 11 replies
  • 0 likes

Resolved! Internet Password Troubles

I've had to reset our internet password before and it worked fine, but I'm having some major issues this time. I've put "192.168.0.1" into my browsers url, and it comes up with the login page, to which I've been told "admin" tends to be the username,...

Resolved! Data usage

Hi there!!Im having a really hard time figuring out how much data im using?? My rogers app isnt working and my rogers one isnt showing me my data usage either. Ive addressed this matter already. I havent received any txt or emails from rogers therefo...

Jen3384 by I'm Here A Lot
  • 737 Views
  • 1 replies
  • 0 likes

unable to swear?

I heard the Lumia 920 will not allowed curse words. They can't be added to the dictionary.Is this true?Thanks,V ****Edited Labels****

vivekvp by I Plan to Stick Around
  • 772 Views
  • 1 replies
  • 0 likes

Resolved! Is Fairchild included in Digital TV package

Hi, I live in Markham and would like to find out if Fairchild (ch36) is included in the Digital TV package. I'm currently enrolled for the digital VIP and would like to lower the cheapest package that can still get Fairchild (ch36) Thanks, ***Edited ...

tamfergus by I've Been Here Awhile
  • 4518 Views
  • 8 replies
  • 0 likes

Resolved! Rogers and Apple disagree on whether my phone is unlocked.

I recently upgraded my Rogers iPhone 4 to iPhone 5, and would like to give my iPhone 4 to my wife who is with Telus. I called Rogers and was willing to pay the $50 to unlock and I certainly qualified based on theri criteria - they checked.. Rogers sa...

ssarmazi by I'm Here A Lot
  • 8868 Views
  • 9 replies
  • 0 likes

speed vs bandwidth: give us a choice

Thankyou for the speed upgrade on cable internet, I'm sure many customers will love it, I once would loved to have had even more speed. However alot of us are happy with our speeds as they were but find we could use more bandwidth per month. It must ...

_0101_ by I Plan to Stick Around
  • 4425 Views
  • 51 replies
  • 1 likes

logging in for mail

its asking for a login name and password? i cannot remember my password. when i try to get help it says i did not enter the security code correctly but i dont see the code? ***Edited labels***

mattmac by I've Been Around
  • 485 Views
  • 2 replies
  • 0 likes

Lumia 920 can't send text messages

I got my Lumia yesterday and sent a few texts but found that if you type past 2 messages in one session and try to send, it comes back as saying it can't send. I tried resending but it won't go. To send, I had to copy the message, delete the message,...

leotran by I'm Here A Lot
  • 7859 Views
  • 18 replies
  • 0 likes

Sony Xperia T

So Rogers is advertising that they have the Xperia T but I can't find it anywhere. I don't understand why they would do such a thing; if you don't have it then don't say you have it, it's as simple as that, otherwise it's a flat out lie. I waisted 2 ...

silentdan by I've Been Here Awhile
  • 1075 Views
  • 3 replies
  • 0 likes

Low download speed

Hi ... I have the Express internet service with Rogers . I'm using a Motorola SB5100 Modem . My operating system is Windows 7 and 8 , 2 laptops . Both fairly new . My download speeds are usually im the KB per seconds . So why does Rogers say I should...

905dude by I Plan to Stick Around
  • 1434 Views
  • 24 replies
  • 0 likes
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