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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29388 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111535 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7000 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Data Overages, iPhone5? but never on iPhone4????

Hey Everyone, I had the iPhone4 since launch-day and never had a problem staying under the 6gb limit and recently received the iPhone5. First month, I exceed 6gb for ~400mb. I figured this was acceptable as I had been heavily using the device. Next m...

trueno92 by I've Been Here Awhile
  • 1379 Views
  • 4 replies
  • 0 likes

advice for calling rogers

I have two different pvrs with different problems. (guide info and turning back on overnight). From reading these boards I realize this is a software upgrade issue. My question is: Who do I call to complain about this? I think a regular CSR won't be ...

Resolved! iMessage not available

I am unable to send an iMessage. This has been happening since Nov 18/12 at approximately 3pm. Is anyone else experiencing a problem? ****Edited Labels****

cmartens72 by I've Been Around
  • 1402 Views
  • 3 replies
  • 0 likes

International data package major problem

I purchased a data package while I was traveling in Japan with my husband on October 25, 2012. I had phoned Rogers twice before I left asking what to purchase. I was recommended to buy their 10mb package worth $50 for each phone. Neither my husband n...

zeze by I've Been Around
  • 808 Views
  • 1 replies
  • 1 likes

Resolved! Data

I have 6gb data plan, and I plan on goin to LasVegas for 4 days. How does data plan work when u leave country?? Thanking u in advance for all help ****Edited Labels****

Resolved! System Issues?

Is system down Novber 18/12. Can't send or receive texts or emails. Phone works for calls only! ****Edited Labels****

weiser by I've Been Around
  • 721 Views
  • 2 replies
  • 0 likes

Resolved! Jelly Bean OS for HTC one X

Hi, I have HTC one x I was just wondering if we will be getting the Jelly Bean update for HTC one X? ****Edited Labels****

eileenyu by I Plan to Stick Around
  • 3788 Views
  • 20 replies
  • 0 likes

8300HD recording problems

Has anyone out there come across this issue? Watching HD channels usually fine. But watching an HD channel while recording another show results in stalling and stuttering. Recording and playback of non-HD channels is OK But watching a recorded HD sho...

croozer by I've Been Around
  • 549 Views
  • 2 replies
  • 0 likes

Unlock and Cancel the service

Hello, I’d like to know the total cost to unlock and cancel my account for iPhone 4S. I bought iPhone 4S (32 GB) with 3 years contract on last November. If I pay ECF, will my iPhone automatically unlocked? Cheers, ****Edited Labels****

gokorean by I've Been Around
  • 554 Views
  • 1 replies
  • 0 likes

No wireless service in Toronto??

I have been on 'SOS' mode for hours. I can't call Rogers to figure it out since I have no cell service. Tried connecting/disconnecting and a battery pull with no help. What's going on? ****Edited Labels****

fontgirl by I've Been Around
  • 652 Views
  • 2 replies
  • 0 likes

Resolved! HTC ONE X CHARGING

Hi, So I got the HTC ONE X today, however in the store the lady told me the battery was drained and needed to be charged once I got home. It has been charging for 5 hours now and still there is no led light and no sign that it is charging except that...

Record a show only on weekdays?

There's a show that airs every day from 7:30 to 8:00 pm. I want to tape this only for the weekdays; I want to skip taping it for the weekends (Saturday and Sunday). I looked around the PVR settings but I can't seem to find a way to record only on wee...

GaryKing by I'm a Regular
  • 415 Views
  • 1 replies
  • 0 likes

Lumia 920 => Unlocking for Virgin?

Hi, i am a Rogers customer, however i have a 'very jealous' friend that is on Virgin and would really like to get the Lumia 920 out of contract from Rogers to use on Virgin. 1) Did anyone here tried to unlock the device to work on Virgin? 2) When unl...

JPSavard by I Plan to Stick Around
  • 3107 Views
  • 8 replies
  • 0 likes

Cannot send MMS while on Edge with Lumia 920

Received my Lumia 920 yesterday and everything is great except for two issues. 1) My battery drains extremely fast. 2) I cannot send MMS while connected to Edge/G (assuming G means GSM?). My first problem is with the battery. I received the device an...

Corman by I Plan to Stick Around
  • 8225 Views
  • 11 replies
  • 0 likes

Resolved! Internet Password Troubles

I've had to reset our internet password before and it worked fine, but I'm having some major issues this time. I've put "192.168.0.1" into my browsers url, and it comes up with the login page, to which I've been told "admin" tends to be the username,...

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