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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! TSNHD distortion

Is anyone else having really bad feeds from TSN? The image fades in and out and is distorted I'm not running any cable splitters and all other subscribed channels work with no issue ***Edited labels***

lukasmatt by I've Been Here Awhile
  • 4 replies

New Pay Per Use Roaming Plan Spring 2013

Hello, Any new info yet on when the new Spring Pay Per Use Roaming plan is coming into effect? I have a week of US travel coming up in a few weeks and want to know the best options in advance for BB Torch. Thanks for any advice you may have ***edited...

cannot access ip camera over internet on W35

Hi everyone I have pretty much given up , so i figured I would ask if anyone has had the same issues. I have a foscam ip camera, that i have setup wirelessly to a belkin router , the belkin router is connected to ericsson w35. My problem is that when...

guevara82 by I've Been Around
  • 7 replies

Resolved! Complete service outage 03/07/13

All of my Rogers cable services (internet, TV, phone) have been down since mid-morning today in southern Kitchener!! I've heard that this is a fairly widespread outage. Any one else in Kitchener or Southern Ontario experiencing problems? Of course th...

matt2079 by I've Been Here Awhile
  • 3 replies

Resolved! 800 Number for Business - Voip?

Offer some sort of less expensive way of calling. Essentially, making good use of today's technology to save customers $$ cashola!

Resolved! Anyplace TV Mobile says I am not a Rogers customer?

Hi folks,Just looking for a solution here. I'm trying to use the Rogers Anyplace TV mobile app on my iPhone 4S, however I'm greeted with a message that says the app is only available to Rogers Wireless customers.Understandable... The only problem is,...

Resolved! iPhone 4s data and wifi

Hey everyone! I was wondering, I have an iPhone 4s and if I am on wifi all the time will I still be charged data charges on my phone? even if I disabled cellular data and 3G? ***edited labels***

Alex467 by I've Been Here Awhile
  • 4 replies


Anybody else having trouble with galaxie channels? They haven't been working for last couple days. ***Edited labels***

Resolved! Shameless S3 Ep 7??

Where is it? You updated and have Californication's 7th episode, shameless is on same night earlier time slot.. You still have episode 6 in new this week when that was put up last week. ***Edited labels***

Resolved! How do I actually talk to a PERSON!!!!!???

Im getting very angry.....all I want to do is set up my voicemail on my pay-as-you-go and the 'instructions' on the website (iphone) don't work and if you call tech support it tells you it's a 'self-service' line and send you around in circles and wo...

kate1309 by I've Been Around
  • 46 replies

desimlocker mon galaxy S3

Allo, mon samsung galaxy S3 me demande un code PUK pour pouvoir le debarrer. Je n'ai plus acces a mon telephone svp aidez moi *** Modifié les étiquettes***

kmarceau by I've Been Around
  • 0 replies

recording 2 progs on PVR

My PVR will no longer record 2 scheduled programs when the time periods overlap. While recording 1 program, I can start a second one to start immediately. But if it's a future-scheduled recording, it doesn't record. I have had Rogers re-initialize th...

thorette by I'm Here A Lot
  • 15 replies

Resolved! Call forwarding problems

Wondering if anyone else has seen this problem. If I call forward my cell to my home number, all incoming calls are long distance. If I call my home phone number from my cell, it isn't long distance. Does this make sense? ***edited labels***

Marketing Permissions Issue

I have noticed that my marketing permissions get changed often without my permission. I've noticed that this happens on either of these ocassions: 1. My account has a change applied to it by a Rogers rep (Like adding an american dataplan, changing ad...

JamesWilk by I've Been Around
  • 13 replies

High ping, slow internet lately

I have Rogers Extreme Internet, and it's usually fine and fast. But for the past couple weeks or so, I've been experiencing slow loading and high ping. Pages load slower and sometimes I need to refresh them just to get them to load. Watching video on...

Someone by I Plan to Stick Around
  • 15 replies

Any Way To Set Up Voicemail Again?

Is there any way to reset or set up voicemail again? I have been using my Galaxy S3 for a few months now and really happy with it except all of a sudden its showing that I have a v/mail message when my v/mail is completely empty of messages. So I hav...

kathyt64 by I Plan to Stick Around
  • 1 replies

Outage of some form 3/5/13

Just curious, if anyone gets on here, if they are experiencing an outage today. Was remoted into my home PC fine, and got booted off.. thought it may be a power blip, but my stuff is on battery backup.. This is in the GEORGINA area.Also just got a ca...

Gdkitty by Resident Expert
  • 79 replies

Not in footprint although cable crosses over my driveway

I find it quite annoying why I am unable to receive cable TV and internet service at my location.I am located in Brampton, ON and massive developments have taken place surrounding my location L7A-0B4. There is cable service in the development 50ft aw...

airjam by I've Been Here Awhile
  • 1 replies