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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29503 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Windows 8 Virus Protection

Just wondering if anyone knows how to make Rogers protection compatible with Win 8. Or if there is word of Rogers updating the protection to cover PC's with Win 8. ***edited labels***

P_M_E by I've Been Around
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Rogers HD PVR box counting - h100, h101....

I woke up this morning went to turn on my local morning news show, and noticed my PVR was counting up, and kept going then would restart at fr001. I tried to power off the box and nothing. Any idea what this is? I can't get the thing to work. ***Edit...

Cosmic77 by I've Been Around
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  • 22 replies
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Our office is currently close (12:00am EST)

I couldn't pay my bill online "You currently do not have any accounts registered to your online profile. You will need to register your Rogers account to your online profile in order to perform this activity.If you have already added this account to ...

Bergkamp by I'm Here A Lot
  • 508 Views
  • 1 replies
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Resolved! how to turn of CC on an explorer 3200

some of my friends came by the other day and one of them put the closed caption on. i can't figure out how to turn it off.. it is an explorer 3200.. i hit info, i hit settings.. i tried everything. please help.... ***Edited labels***

ichinensei by I've Been Here Awhile
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Resolved! Does Rogers sell signal boosters?

I was on a tech support call with a company and I criticized their service for not respecting my requested callback times. It turns out they had attempted to call me, but the call failed. Sure, they could be bending the truth to save face, but this i...

Entegy by I Plan to Stick Around
  • 2054 Views
  • 1 replies
  • 0 likes

Taking over contract Scam

Question: I adverstised on Kijiji looking for someone to take over my contract, with 2 years left. I have had atleast 10 emails with people wanting it. Several people have said they dont need my phone because they already have one. This seems a littl...

Is my Rogers PVR dying?

I have the Cisco Explorer 8642HD PVR. Today, while watching a recording, the screen turned purple halfway through and then the PVR shut down. I had to power cycle the PVR to make it work again. Does this mean that the PVR is dying? How can I check? W...

GaryKing by I'm a Regular
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  • 2 replies
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Resolved! New Online Billing Format

Is it just me or did we lose the ability to view our online bills in PDF format. It nice to see the breakdown online but doesnt help me much if i can't download the bill to keep in my files. ****Edited Labels****

foxyman by I'm Here A Lot
  • 5969 Views
  • 18 replies
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messagerie vocale

comment désactiver la messagerie vocale??? *** Modifié les étiquettes***

Karole by I've Been Around
  • 1841 Views
  • 1 replies
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Rogers PVR

I have a refurbished rogers PVR that has been registered. I have recorded some shows but cannot view the menu to see what has been recorded so I can watch them. Please advise how I use my remote in order to pull up the pvr menu? ***Edited labels***

Resolved! r---- on digital cable box, cable suddenly stopped working

All of a sudden the cable turned off, there was a "no signal" box on the screen, and the channel numbers on the box started changing very rapidly. I shut it off and turned it back on, now there is just r---- where the clock usually is. Any ideas? Tha...

lizzyb by I've Been Here Awhile
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Suggestion for My5 and My10 lists

I find it difficult to manage my My10 list - I have to keep a handwritten or typed list handy to verify who/what each of my numbers represent. Wouldn't it be easier to manage the list if we could label the numbers or use nicknames to identify them? Y...

ky316 by I've Been Around
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  • 1 replies
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Resolved! Rogers Anyplace TV Home edition

I cannot access my PVR with the this iphone app. I can sign in ok however it gives me the GENERAL DIGITAL BOX MAC ERROR when i look at the PVR scree. I am using an iphone 5 with iOS 6. i have called tech support three times and they keep passing the ...

jsdunne by I'm Here A Lot
  • 12446 Views
  • 20 replies
  • 0 likes

Resolved! message texte-photo

Bonjour,Je suis supposée avoir messagerie texte-photo illimitée, mais je ne suis pas capable d'envoyer une photo. Le message est toujours en chargement et il ne s'envoi jamais. Je n'ai pas essayé les autres sortes de pièces jointes, alors je ne sais ...

roxaaaanne by I've Been Here Awhile
  • 3502 Views
  • 3 replies
  • 0 likes

Resolved! Cost Of 1mb of Data Usage, Please Help!

I accidentially used 1mb of data and I do not have a data plan. How much will this usage cost me? Any help is much appreciated ****Edited Labels****

POOR SIGNAL .. DESPERATE

Please someone help me. Ever since the beginning of 2012 I had bad signal with rogers so I swapped my Blackberry.. same probs... so then I signed up for a new contract on galaxy s3 with a new sim card. Same signal issues. Issue: bars keep going from ...

enze by I've Been Around
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  • 2 replies
  • 0 likes

Resolved! NextBox 4642 - Sleep Timer

Sleep timers is usually a standard feature that the old terminals from Rogers have; recently our old terminal was exchanged for A NEXTBOX 4642HD from Rogers; We are waiting if this new terminal will be updated with sleep timer or we have to be adjust...

cotorrote7 by I've Been Here Awhile
  • 11063 Views
  • 12 replies
  • 0 likes

Rogers constant texts

How do i get rogers to stop texting promotions to me. I have opted out on webpage 3 times, on the do-not-call list Called rogers over 10 times spoke to 4 managers 15+ hrs of phone time logged keep getting promises by differant people and no way to ca...

tedrip by I've Been Here Awhile
  • 792 Views
  • 2 replies
  • 1 likes
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