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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122119 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30071 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119387 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

UMA on Android devices

Are there any rumours on any Android phones that will support UMA (Wi-fi calling) service? I have the HTC EVO 3D which has this feature, and it is very useful to me. Unfortunately no newer phones are listed of having this feature. The HTC One has thi...

Resolved! Phone Upgrade, SIM Card, Family Plan

I have a family plan and my daughter wants to upgrade her phone but she's not eligible yet. I'm eligible for a upgrade so could I get a new phone under my number and give it to my daughter and she could put her old SIM card in it? ***edited labels***

crd1997 by I'm Here A Lot
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8642HD light, zoom, response problems

Count me as another frustrated customer. I have to vent about the power light being on at random times, the zoom being too large, and the slow response of the UI. For these issues to persist for so long is ludacris. ***Edited labels***

8642 PVR Playback

Over the last couple days when trying to play a recorded program the picture freezes or skips. Wasn't too bad at first but now will not even play anything. It also only seems to happen if I am recording something and trying to play a recorded program...

Resolved! New unlock questions.

So i heard that a new unlock policy was put into place, i heard that if the phone is 90 days or more into the contract that it can be unlocked for a price of 50 dollars. is this correct? Also, i was considering buying an iphone for my sister for her ...

Resolved! iMessage type App for Android

Hi! I'm wondering if there is an app for android like Apples iMessage. I'm not too concerned about the messages over data feature, but the ability to receive messages on multiple devices at once. I have a Galaxy S3 (soon S4) and a Samsung Tab (no-sim...

nitroburn by I'm Here A Lot
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Resolved! How to set a Static IP for a device with Hitron CGN2-ROG?

Hi, Our previous router (the SMC one) had this setting but I can't seem to find this setting anywhere in the router's web interface. All I want to do is set a device of mine to have a static ip, previously my old router could do this based on the dev...

coreyfaibs by I've Been Around
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Resolved! CAN I USE MY OWN MODEM?

HI, CAN I USE MY OWN HOME NETWORKING MODEM INSTEAD OF ROGERS SMC MODEM. I AM PAYING $ 5.50 EVERY MONTH AS A RENTAL FEES. I WANT TO SAVE THIS MONEY. THANKS MAJID ***edited labels***

majidali88 by I've Been Around
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Resolved! BBM ID

How do I change a mispelled Blackberry ID? When I set up my blackberry ID I made a spelling error in the e-mail address, which is also the username. I made the correction on blackberry link.. nonetheless I am unable to change it on the Z10 devise. Th...

jodypin55 by I've Been Around
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spam filter

New to Android from BB. In past I was able to filter all mails ( Subject matter ) coming from Rogers Yahoo! so it would not downlownd on BB. However , I have no idea how to do this on Andriod Galaxy. ***edited labels***

spiboy1 by I Plan to Stick Around
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Rocket Hub Data Usage

I just got off the telephone inquiring about my most recent invoice for internet usage with my Rocket Hub on the Flex Plan. I was away for 2 weeks of this last month's billing cycle. My invoice was still for the same amount as I am normally billed. T...

Meeshka1 by I've Been Here Awhile
  • 4553 Views
  • 5 replies
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Resolved! No 32GB version for Canada (Galaxy S4)

Samsung Canada sent out a tweet earlier today confirming that Canada would not be receiving the 32GB version of the S4. Was sad to see that and am glad I didn't cancel my order in hopes of waiting for it. Is this a Samsung decision or a Carrier decis...

Canuck604 by I Plan to Stick Around
  • 4581 Views
  • 13 replies
  • 0 likes