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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 123239 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 7368 Views
  • 4 replies
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! upgrade from nextbox to 3.0

I currently get my next box free of rent can I upgrade to the next box 3.0 for free?   ***edited labels***

jronald by I Plan to Stick Around
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  • 1 replies
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cisco dpc3825 endless reboot loop

hi world. posting from the Oxford and wonderland area in London Ontario on my Rogers Samsung galaxy s3, since my internet at home is down. apologies in advance for any typos.last weekend during Sunday after noon I lost internet connectivity at About ...

Syphacleeze by I Plan to Stick Around
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RHP fails to work during neighborhood power failures / power outages

Hello, I have been using RHP for about 3 years now. Every year we have at least one power outage in the hood. and evey time this happens, my RHP does not work :(.  I have tried testing it by unplugging the RHP modem from the power outlet when the pow...

gmilroy by I Plan to Stick Around
  • 1953 Views
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Resolved! Closed Captioning in Spanish

Does anyone know if Closed Captioning is available in Spanish?  I've seen where it's an option with Described Video but not Closed Captioning.           ***Edited labels***

KWoo by I Plan to Stick Around
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Resolved! iPhone 4's IMEI is hooked to Rogers but the phone is locked to Bell

I bought an iPhone 4 second hand from a buy and trade website (stupid I know) but the seller has been  very helpful. She said the phone was locked to Bell so I called Bell, they couldn't find the phone's IMEI, went back to the seller, she said try Vi...

Arctorius by I've Been Here Awhile
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Resolved! is Lumia 1020 and Lumia 909 the same thing?

I recently received my new Lumia 1020, i noticed that in the "about windows" section, the model number of my lumia is 909, instead of 1020, i did a quick research and i found out that bottom line, they are one and the same thing. Can anybody confirm ...

bell1026 by I Plan to Stick Around
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  • 3 replies
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Fibre op

I live in East Saint John, NB.  Rumors running rampant that Rogers is introducing fiber op to fight Aliant?  A company was laying cable in the apartment complex where I live and now someone is putting up a building at the back of my building that is ...

CrazyCaper by I've Been Here Awhile
  • 972 Views
  • 1 replies
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Customer Service Representative/Agent

Some of Rogers Customer Service Reps are just too lazy or too occupied I guess to help customers.  If they act that way, she should stop working in a call center. Just saying.   The entire story is here Lazy or what?   ****Edited Labels****    

MrsV by I've Been Here Awhile
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  • 7 replies
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TVO - Channel 2

Hello,   Anyone else having troubles with Channel 2  - TVO not working for the past few days.   Cheers       ***Edited labels***

Tyeco by I've Been Around
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Resolved! Blocking Internet

Is there any way to have the internet blocked for particular parts of the day, say 8-4 Monday to Friday?     ***edited labels***

Resolved! Whole Home PVR with 2 Nextbox 2.0 PVRs

I have 2 Nextbox 2.0 PVR's and recently had whole home PVR installed at the house while they were putting in a new Internet service.  Works great but I have a simple question.   If the hard drive on one of the PVR's fills up, does it start recording ...

jm38712 by I Plan to Stick Around
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Getting the US Moto X to work in Rogers?

Hi,   I am thinking of getting a customized Moto X 32GB from the US (since it's unlikely for Rogers to offer it).   I have been checking the network specs, especially the LTE, but I'm very confused now.   Can someone please enlighten me if the AT&T v...

Ipad mini app shows "not registered"

My Rogers One Number is registered.  I can use it from my pc.  However when I use it on my ipad mini app it shows as "not registered" in the top left beside my phone #.  Occasionally, after waiting for a long period of time (5 minutes or more), it do...

shaker by I'm Here A Lot
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Resolved! Fireplace Channel Return?

Just curious if the Fireplace channel will return here in Ontario?? It would be nice for the holidays.   I like the Aquarium and Cottage channel... But am I alone in thinking the sunset channel is kind of creepy?   Anyways >>> Is the FIreplace Channe...

Khicken by I'm a Regular
  • 20131 Views
  • 16 replies
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Resolved! contract with my own device

So about a year ago, I signed a 3-year contract with Rogers (before, I was with Telus). I picked out a phone I liked but after a few days, I returned it and got a refund. I then used a phone that I already owned, since the representative said that I ...

gracen by I've Been Around
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Resolved! samsung galaxy S3 from bell to rogers?

hello everybody i have a samsung galaxy s3 phone that i have from my bell contract that i ended and i wanted to know if there is a way for me to use that same phone for another contract with another company? i was planning on giving the phone to a fa...

deerome by I've Been Around
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Nextbox - CTVHD and AMC - Audio stream cutting in / out

I have the latest Nextbox HD in two different rooms and two different TVs and two different stereos. I am having trouble with the audio stream on various channels.  Lately I've noticed it on CTV-HD and AMC (Standard Def because there is no HD for thi...

Freudian by I've Been Here Awhile
  • 1986 Views
  • 6 replies
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Resolved! Why do I need a new SIM card to reopen my account?

Hello,   I cancelled my monthly plan last week as I expect my usage to go down significantly from this point on.   I called in today to get my phone transfered to Pre-Paid plans (1 week after my account cancellation) and I am told that I need a new S...

Dniem by I've Been Around
  • 1775 Views
  • 3 replies
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Resolved! Android 4.2.2 release.

I was just wondering if this is coming out soon, mainly for the s3. Just wondering because I think the 4.2.3 will be out soon and it isn't like rogers to delay things an extremely LONG time.    ***edited labels***

skad by I'm Here A Lot
  • 3703 Views
  • 28 replies
  • 0 likes