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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 126445 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 30587 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 125279 Views
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
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  • 0 replies
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Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 7469 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Received SIM card via ups that I did not order

I received a SIM card with a 416 area code that I did not orderMy area code is 613.After numerous calls , the fraud dept agreed to cancel the phone connectionAfter more than a month, I see only partial charges removedI am told to wait another weekI a...

Uhuria by I've Been Around
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  • 1 replies
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My Rogers App now WiFi enabled!

Hello everyone!       Just a quick update on the app. This morning i saw the My Rogers app got a update and surely the update enabled the app to be used on WiFi and it gives you the option to see the First rewards.  NOW when opening the app,  it will...

Meowmix by I'm a Trusted Advisor
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  • 1 replies
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How can we improve the Online Bill?

Hello Folks,   We'd like to improve our Online Bill experience.  Please share with us any ideas on how to improve or provide feedback about our Online Bill, such as: Could the information be layed out in a way to make it easier to understand?What inf...

RogersRyan by Product Manager
  • 1209 Views
  • 12 replies
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Resolved! Samsung Galaxy S3, Jelly Bean & Rogers Anyplace TV

It is my understanding that Adobe Flash Player is not officially available nor supported for android devices that are running Jelly Bean. When I try to view Rogers Anyplace TV on my S3 it says I need Adobe Flash Player 10 or higher, since this is not...

imdll by I've Been Around
  • 1875 Views
  • 4 replies
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Resolved! NextBox 8642HD - Change Resolution

I was having a volume distortion issue with my Nextbox 8642HD digital box so I returned it to a Rogers store for another one.   The issue is that on the Nextbox digital display the 1080iP 720iP 480iP do not light up,none of them. Only the power indic...

adm by I Plan to Stick Around
  • 4536 Views
  • 17 replies
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HTC One can't connect to mobile data

I just got a new HTC One that's great! I have a data plan including 500 megabytes, yet I can't connect to any mobile data. The mobile data worked for the first two days but now it is unable to connect. I've tried restarting the phone, and turning air...

Resolved! Corporate account 3 year contract still?

So I'm STILL waiting for my iphone 5s gold 32gb, even though I ordered back in September 21. I just noticed when I logged into the Rogers NRS that my term went from a 2 year from 3 year. I spoke to this customer relations rep named Ali advising that ...

krosfyah01 by I've Been Here Awhile
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  • 1 replies
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Nextbox 3.0 and my Rogers Profile

So I just got my new Nextbox 3.0. All is working as is should. So far.   One of the items I was looking forward to was the ability to use the Rogers TV Home Edition app. Not the app that plays live TV (I am not a Rogers Internet Subscriber - Teksavvy...

Jorange by I've Been Here Awhile
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Rogers on Demand

Rogers on Demand, Channel 100, will not load.  It says, "not available at this time".  Why?  Anyone having the same problem or know of a solution?     ***Edited labels***

DeeRBee by I'm Here A Lot
  • 6049 Views
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Resolved! Problem with my Top-Up?

Yesterday I bought a $30 top up voucher and added it to my account, it said my new balance was 39.85 because money from November was transferred over to this month. THEN when I checked again today, it said my balance was 9.10 and expired on January 1...

oberlein18 by I've Been Around
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  • 1 replies
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Rogers

I was a Rogers customer for more than 25 years.  Every year or so they raised the prices and I paid every bill once I received them.  Due to renovations one month we were late by two days and got this very verbally abusive phone call demanding paymen...

joe2000 by I've Been Around
  • 721 Views
  • 2 replies
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Resolved! Continually receiving unsolicited texts from Rogers (471-0) despite marketing permission settings

I've been receiving SMS messages from Rogers from the number 471-0 on average once every two weeks or so for about three months now.   I'm looking for some advice on how to put a stop to these messages once and for all.   I've made sure that my marke...

lanthier by I've Been Around
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  • 8 replies
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Resolved! Black Friday / Cyber Monday sales

I upgraded to a Note3 on a 2-year contract about 3 weeks ago.  Suddenly, the phone is on sale with the option to get a Galaxy Gear for only $50.  Can this be backdated for my purchase or am I out of luck?    Also... I have no option to submit for my ...

hogger_jeff by I Plan to Stick Around
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  • 1 replies
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BBM

My BBM stopped working this morning (Saturday, Nov. 30th) - message is "No BlackBerry data.  BBM is unable to connect to the server.  Please try again later".  I have spoken to Rogers all day today and they have been unable to fix it.  All my other d...

Bonnie1234 by I Plan to Stick Around
  • 919 Views
  • 1 replies
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Resolved! Accessing the online usage tool?

Today I tried to use the online usage tool and the rogers.com website somehow has lost my account details.  So that means I cannot use the usage tool to find out my current usage.  When I go to the page it says that there isn't an account associated ...

Patr1 by I Plan to Stick Around
  • 5252 Views
  • 23 replies
  • 1 likes

iPad Air only gets 3G

I just got my new iPad Air home and turned on Cellular service (Rogers) and all I can get is 3G!   The SIM card is LTE capable and I get 4G service with my Rocket Hub from the same location, so I am wondering what is going on! The 3G service is about...

Geezer by I Plan to Stick Around
  • 1809 Views
  • 2 replies
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Rogers Hub Internet Lag Spikes

About a year ago, we reinstated rogers as our internet serivce provider and more and more recently our internet has crashed for 2-5 minutes about twice an hour, which is frusturating when relying on the internet. We live at a dead end road in a small...

Lagging Issue on Sony ION

Hello Community:   A year ago, I had went on a three year term when I had purchased a Sony ION. Initally for about a week or two, this phone was running great and had no real issues other than some minor lagging. Slowly though, the lagging has increa...