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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29501 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113869 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Open Letter to Rogers: Digital HD without a box in USA - why not here?

Open letter to Rogers. While recently travelling in the USA (to Myrtle Beach) I noticed their cable provider has multiple levels of digital channels such that an HD box is not needed. For example, channel 13 was CBS standard definition but you could ...

Hbone by I've Been Here Awhile
  • 1572 Views
  • 6 replies
  • 0 likes

Masters in 3D

Is Rogers finally moving into the modern era and showing the Masters in 3D like most other providers? I have not heard anything so I'm concerned the answer will once again be no but hoping otherwise. If anyone knows the answer, please advise. ***Edit...

Brossco by I've Been Here Awhile
  • 1445 Views
  • 18 replies
  • 0 likes

Sound delay between every show and commercial

I have the HD VIP package and am using the Netbox 2.0 recivers. I've been having this issue for weeks but can't seem to figure it out. Everytime I change channels or a show goes into commercials there is this 2-3 second delay in the audio feed. A few...

affanimran by I've Been Around
  • 1370 Views
  • 4 replies
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Rogers On Demand no longer showing live Leaf games???

So I move in to a new residence but still use my ROG to watch some things. Lately I have noticed that LEAFSTV no longer shows Leaf games live, instead it shows old classic games. What is up? Was there a change of service? Did they screw us further wi...

ushy86 by I Plan to Stick Around
  • 967 Views
  • 3 replies
  • 0 likes

Problems with voice on 3G10WVR

Hi, I have purchased a 3G10WVR and inserted a telstra post paid sim. The internet is working well and I can make calls to landlines without problems but if I call another mobile phone then I get a very very noisy distorted line. It's as if a differen...

MikeKulls by I've Been Here Awhile
  • 837 Views
  • 5 replies
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unable to use Rogers Anyplace TV app on HTC smartphone

I installed Rogers Anyplace TV app on my HTC smartphone, which is not using Rogers' wireless service. When I clicked to open the app, a screen came up asking for authentication on Rogers mobile account (which I don't have), and there was no way to by...

namsilat by I've Been Here Awhile
  • 2793 Views
  • 9 replies
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Hitron Modem Wireless Issue Solved?????????

Since installing the New Hitron Modem in our home a few months ago, we have been plagued with the infamous "dropped wirless) issue. It got to the point that we were on the verge of having the entire service taken out of our hime. We were experiencing...

Mork007 by I've Been Here Awhile
  • 1698 Views
  • 4 replies
  • 1 likes

DPC3825 Gigabit Ethernet?

Recently I purchases a USB 3.0 External HDD, and hooked it up to my newer computer. The older computer transfers files regularly to it though, and having a maximum speed of 12.5MB/s is painfully slow. I enabled gigabit speed on both of my computers, ...

danno100 by I Plan to Stick Around
  • 4108 Views
  • 9 replies
  • 0 likes

Mobile payments with NFC - support for the 9360 and BB10?

Hi, It seems like the CIBC mobile payment app is only available for the 9900 still. Are there plans to make it available for use with BB10 devices and the Curve 9360 (which I am currently using)? All of these Blackberries have NFC so there should be ...

svelt by I'm Here A Lot
  • 1016 Views
  • 3 replies
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Neighbours watching free TV

Few of my neighbours bragging about how they can see free Basic Channels from Rogers. Basically they disconnect their package with Rogers and directly plugged the cable to TV and seeing many channels except 100+ and VOD. How is this possible? Does th...

6278672 by I've Been Around
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  • 1 replies
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Dim the Digital display on Nextbox 2.0?

Is there any way to dim or turn off the digital display showing the time on the Nextbox 2.0? Lights up our room pretty good at night. Thanks ***Edited labels***

jamiecc by I've Been Around
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  • 6 replies
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Resolved! SMC 8014 W-G Router Speeds

I been searching google for awhile now, and was wondering, what is the maximum upload/download speed this cable router can handle? I found that on the smc site, reading the manual, it can handle the speed from the current express package. i been told...

jc4ever by I've Been Here Awhile
  • 2988 Views
  • 3 replies
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Resolved! Rogers on demand not authorized

I No longer have access to ROD. Tech support says my box is broken. There is no block on my account and signal is fine. When I turn to CH 100,180,300etc. I get the "you are not authorized to view this channel....." message.I can't seem to believe him...

zeeden by I Plan to Stick Around
  • 5540 Views
  • 27 replies
  • 0 likes

BEWARE: Rogers' Data Scam

I just wanted to post this to share with the current and prospective Rogers' customers that maybe we need to think twice about being Rogers' customers. We have been Rogers' customers for almost 20 years and our entire family uses Rogers. I currently ...

Spark3 by I've Been Around
  • 33688 Views
  • 101 replies
  • 9 likes

ROgers Wireless Tech can't check account status ??????????

Last day i had an excessive of data usage for my family shared data account on both phones my wife and mine, from 1 pm to 5 pm monday afternoon, at 1pm my data was still on 2gb something at 5pm after work i got home and my wife asked me did i watch m...

RandySolara by I Plan to Stick Around
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  • 2 replies
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Resolved! Need to reboot Cisco DPC3825 two or three times a day

Hello All My DPC3825 works great when connected. Problem is that I lose connection and have to reboot the modem two or three times a day (no particular time). Why is this and since it is a rental, should I take it back for exchange. Is there a better...

mubashir56 by I Plan to Stick Around
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  • 9 replies
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no incoming or outgoing calls -- why??

billing not the issue, already checked and confirmed. waiting on phone with roger's since 1:00 (almost 1 hour solid muzak) sooooo long i registered online while waiting. still waiting for 24/7 tech support....advert on phone says for the hundredth ti...

evelyndorf by I've Been Here Awhile
  • 1373 Views
  • 2 replies
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Resolved! iPhone 4 simcard

I'm thinking of buying an iPhone 4 from apple. I've been told my SIM card won't work and I need a slim SIM card. I have a great talk and text plan now and don't want a data plan, I want to use my iPhone with wifi when available. Can I just go into Ro...

Celeste200 by I've Been Here Awhile
  • 1431 Views
  • 5 replies
  • 0 likes

Blackberry Torch 9800 reboot after Apps upgraded

I upgraded three apps (CTV News Cottage Traffic, Navita Translator & GPS Logger) on my BlackBerry Torch 9800 with required a reboot to complete the installation which I initiated. It never went to completion! The 9800 now is continually in reboot mod...

dave47 by I've Been Around
  • 960 Views
  • 1 replies
  • 0 likes
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