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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Nextbox 3.0 - Guide Search Doesn't Work

I'm posting this as a new thread even though I mentioned it in another long thread about something else. I'm hoping a Rogers person will spot it. Anyone else getting this? Bring up Guide then click the * key to bring up search. The second you type in...

pmcsplaza by I'm a Trusted Contributor
  • 34 replies

Resolved! DTA50 universal codes for Sony Bravia

I figured I'd throw this out there. Had to get a Cisco DTA50 converter or do without chanels. Went through the 914 code, held the power button down for an agonizing 5 minutes, still wouldn't turn off the TV. So now I'm stuck with using two remotes. I...

gregrout by I'm Here A Lot
  • 5 replies


Hey everyone. I called in notifying Rogers I would like to give them my 30 days notice of me canceling the service. After I told my reasons why, the rep offer me a deal. I do need cable and would like to have home phone service so I can buzz my guest...

High speed internet

Lately i have been getting huge lag spikes. Rogers said this "Surf with no lag, Rogers uses separate networks for TV and internet so your HDTVs will not slow you down online" Not slow down they say??? Sure. Change it to " your internet will have lags...

1243 by I Plan to Stick Around
  • 2 replies

Resolved! Catalog Error #835MC and Random missing channels, New NEXTBox 3.0

So, picked this up today, got it home and the remote they gave me, didnt work, SO back to Rogers PLus I go. Got home finally, box wouldnt authorize, so, on the phone for 40 mins to get it authorized. 5 Hours later, half my channels work, half are jus...

Stockade by I've Been Here Awhile
  • 23 replies

Next Box 3.0 Issues

I just upgrade to the next box 3.0 from 2.0 and when I connect the new box it tells me there is a new software update as the box is running the factory defaults but the box seem to be doing nothing but displaying a Conn on the box and TV. Has anyone ...

MasterC by I'm Here A Lot
  • 8 replies

Resolved! Nextbox 3.0 - Remote Issues

Picked up my first of (4) Nextbox 3.0 on Friday. Took it home and set it up. Tried using the remote and it either worked intermittently or not at all. Switched remotes (I have several around the house, including two Harmony Remotes) and all worked ex...

slammer by I've Been Here Awhile
  • 34 replies

Channel 486 Off Air in NB

See title. 486 - Warner HD has been off-air for a week. I have tried calling tech support and after 2 x over 30 min waits I never got anyone on the phone. Does anyone from Rogers have a response to this? Yes, I reset my 2 PVRs experiencing this and r...

Roy_Baty by I Plan to Stick Around
  • 4 replies

Breaking Bad - First Half of Season Five

Rogers, you had the first half of seaon five on demand for an undertermined amount of time, for fans that needed to catch up. This was great, but you took them off about three weeks before the the second half of the season was going to start on Augus...

Ezee737 by I've Been Here Awhile
  • 3 replies

accès à mon réseau wifi domicile

Bonjour,J'ai un samsung galaxy sII LTE et depuis quelques jours, je ne suis plus capable de me connecter à mon réseau wifi. Ça m'inscrit constamment ''obtention de l'adresse IP'' sans plus. Que puis-je faire pour que sa fonctionne ?N.B. j'ai déjà for...

MaRy-11 by I've Been Around
  • 1 replies

Resolved! locating phone modem

This is stupid, but I have cancelled my home phone with Rogers,. they told me I had to rturn the "phone modem". I have no clue where it is. checked my basemnet of coarse (the obvious) and the only piece of Rogers equipment I can find is the box that ...

ldb by I've Been Around
  • 2 replies

Intermittent internet outages

I keep getting intermittent internet outages, despite the fact that I've made numerous calls to tech support, and had three separate visits by technicians to my house. The first one replaced the modem. Things worked well for awhile. The second one on...

123steve by I've Been Here Awhile
  • 3 replies

Random disconnecting?

Hello, I have CG2-ROG router and I keep getting disconnected briefly (which is irritating because I always get timed out when gaming or even just youtubing). One strange thing I've noticed is if I'm in a Skype call, I'll USUALLY stay in the call (Sky...

fixmynet by I've Been Around
  • 1 replies

BBZ 10

has anyone had issues with this phone or Q10 or 9900? I was offered to get one from Telus but I heard a lot of probs on line and face to face. I also hate the term cause your plan must be $70.00 a month or over in order to get the free units I am goi...

Resolved! updates for 9300 BB

anyone know how do U know to update your units i dont know how old the BB I got here is I dont know what virsion I got as well. Thanks ***edited labels***

Rogers doesn't care about their customers

Wow have I been screwed around by Rogers. They cancelled my account without my permission, and gave my number to someone else. When I phoned and asked them why my caller id and voicemail wasn't working, they informed me of this mistake. They then tol...

Resolved! Why does Rogers block Wifi Channels

Why do they block channels 12-14 the gateways in. Those channels are the ones that are usually not being used by other people.

romero by I Plan to Stick Around
  • 2 replies

Good Luck Renting A New Nextbox 3 From Your Local Rogers Store

I'm in downtown Toronto and none of the stores have stock. To be fair I couldn't ascertain if they had not yet obtained them, or were merely out of stock. They said to call back later in the week. They did tell me however that renting would be the sa...

pmcsplaza by I'm a Trusted Contributor
  • 72 replies

Resolved! Cable out??

i'm in Vaughan/woodbridge and the cable has been out for atleast 2 hours, is there a problem. ***edited labels***