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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117718 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29516 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114248 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7053 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Question about the Next Box 2.0

I want to go out and buy the NextBox 2.0 since i just got Digital plus with rogers, and just wondering does the NextBox come with all of the cables needed to use the box? ***Edited labels***

anusia54 by I've Been Around
  • 1939 Views
  • 9 replies
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upgrade

I entered into a three year plan in November of 2010. I would almost be out of my three year plan, had I not cracked the screen this weekend. I have a blackberry bold (don't remember the version). I was curious if I was eligable for an upgrade. I'm l...

Resolved! US Travel

I spend six months a year in the US and want to use my iPhone 4S to run apps using WIFI. I don't want to incur roaming charges by accidentally connecting to a network. I've thought of "airplane mode" or removing the SIM card. Any advice? ***edited la...

hercster by I've Been Here Awhile
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NO LTE in the middle of Toronto

I live at Avenue Road and Lawrence inToronto. It is LTE enabled according to Rogers. But, I have NEVER seen LTE on my Iphone5. 3g is the best I get. All setting are ok on the phone. It worked in the store at Spadina and Dundas when I set up the servi...

look486bike by I've Been Here Awhile
  • 1009 Views
  • 5 replies
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Netcomm RocketHub le son au téléphone distortionne

on me dit que le son distortionne quand je fait un appel avec la ligne téléphonique de la station sans fil j'ai vérifier avec plusieurs télépnone fixe et sans fil et le son est très mauvais en plus d'entendre des beep de compositions et parfois des é...

Dan999 by I've Been Around
  • 1011 Views
  • 1 replies
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Digital adapters

A few months ago I got 3 of these Digital adaptors which I installed but removed again. Why? Because the picture quality (colour, contrast) was lousy and it seemed forever when I changed from channnel to channel. They are basically a piece of garbage...

sickof999 by I Plan to Stick Around
  • 3000 Views
  • 39 replies
  • 2 likes

Resolved! No internet

Router is turned on and laptop is connected however there is no outside connection to the Internet itself Lights are flashing on the router Please help Thank you ***edited labels***

DarcyW by I've Been Here Awhile
  • 3119 Views
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Resolved! iphone 5 to car stereo

How can I get my iphone 5 to hook up to my car stereo?. It's an older Saab so no auxiliary or usb port or bluetooth. ***edited labels***

RonR by I've Been Here Awhile
  • 964 Views
  • 3 replies
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Support for windows 8?

I've tried to install the Rogers Service point agent on my system, only to be advised that the system only works on up to Windows7? Considering pretty much all PC's since October 2012 have been sold exclusively with Windows 8, and considering it's no...

gerardb63 by I've Been Around
  • 967 Views
  • 2 replies
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No Rogers email.

I've been trying for the last couple of hours to find an email address for a complaint regarding my account. Even the guy on the customer services live chat has no idea that there is such a thing. Can any one help please ? ***edited labels***

sickof999 by I Plan to Stick Around
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TV Shuts Off

TV shuts off randomly and then restarts. Is this another Nextbox 2.0 issue? ***Edited labels***

scotty by I'm Here A Lot
  • 1504 Views
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Changes to FLEXIalance ?

Today I checked my balance left on my iPhone 4 to upgrade to the 5. I was stunned to see that it had gone back up to 500$ when it was less than 250$ last month.I called to check and I was told that it was normal but I could upgrade to the 5 for 50$ (...

Blazerlegb by I Plan to Stick Around
  • 959 Views
  • 17 replies
  • 0 likes

high ping but fast download speeds

So I recently got a rogers Rocket Hub, and I must say that after testing the speed on speedtest.net (got 10Mbs) I was quite happy. However, my ping was higher then on my internet where i was getting ~4Mbs. My first guess was that the download is in b...

whoishexic by I've Been Around
  • 1173 Views
  • 1 replies
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Sending Email problem

hi, im using a Microsoft Outlook 2007 for sending receiving email from different domains but i have problem of sending email with 1 domain only which is EIM.AE but i can receive emails from this domain ! do i have to make some special configuration i...

still no rebates 4 months later

I applied online for 3 fifty dollars hardware credits for new samsung phones. The rebate option was no longer available so clearly all 3 were done. I got one credit but have been waiting. For over 4 months for the other 2. I have spent hours on the p...

jemslost by I've Been Here Awhile
  • 447 Views
  • 1 replies
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samsung s3 bluetooth do not sync with car BT

I have a samsung s3 with 4.1.1 fw. I cannot sync the phone's bluetooth with my car's BT. I drive a mercedes B200. So I made all the necessary research to find that it is samsung s3's issue. It cannot backward compatible with my car's BT rev 3.0. S3 r...

doggone by I've Been Around
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  • 1 replies
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LTE schedule.

When I bought my S3 last year rogers was saying that my city would have LTE (Well their version of LTE which I think would be closer to what HSPA should have been) in a short time. Bell and Telus have had it here for 6 months so far and rogers has no...

skad by I'm Here A Lot
  • 1196 Views
  • 5 replies
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Resolved! Android 4.2.2 release.

I was just wondering if this is coming out soon, mainly for the s3. Just wondering because I think the 4.2.3 will be out soon and it isn't like rogers to delay things an extremely LONG time. ***edited labels***

skad by I'm Here A Lot
  • 3544 Views
  • 28 replies
  • 0 likes
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