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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 123347 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 7375 Views
  • 4 replies
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! TVTropolis

Just wanted to say bring back TV Tropolis!  I don't want Dtour crap reality channel.            ***Edited labels***

Jayzino by I'm a Regular
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  • 72 replies
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"Turn off compatibility message" error??

I'm getting a message that I need to turn off compatability view when I log in Yahoo mail. I don't have compatibility view on.   I get "basic mail" by default. The oldest messages are shown first by default. I have to change the settings every single...

Resolved! resetting DPC3825

Does anyone know how to reset a  DPC3825 back to factory defaults. And know the default user id/password?     ***edited labels***

Fester by I Plan to Stick Around
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  • 13 replies
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Resolved! Phishing?

ROGERS MAIL Dear Valued Customer,This is for your own safety to avoid the closure of your Rogers mail. You will have to verify your account by filling out your Log-in information below by clicking the reply button. We apologize for any inconvenience ...

arrondee by I've Been Around
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CGN2-ROG Portfowarding

So everything i can find seems to tell me Portforwarding is not working for the CGN2-ROG i tried calling support and they pretty much said we cant help you, like thats very helpful the one time i accually need help they do nothing, but any way what a...

Twiggymc by I've Been Around
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Would you pay the late charge?

My FINAL bill from Rogers is $126.48 but having just spoken with a CSR rep, I am owed $131.24 in credits because they over-charged me? Would you pay Roger's $126.48 now and then wait for three months for them to, hopefully, sent you a cheque for $257...

peregrine by I've Been Here Awhile
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Motorola SB6141 - Provisioned by Rogers yet......

Hi folks.   I purchased the highly regarded Motorola SB6141 modem.  I called Rogers and ask them to "provision" this unit and after a bit of back and forth they finally did so after I provided the S/N and MAC ID.  All was good...internet working fine...

bluenoser by I've Been Here Awhile
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Resolved! Channels unavailable?

How do I resolve channel unavailable screen on channels I should be getting with digital VIP       ***Edited labels***

Oogway by I've Been Around
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Resolved! iMessage Question

My wife is looking at switching her current BlackBerry Bold 9700 to an iPhone - I had one question forwhich I am seeing contrdictory answers, so I wanted to see what the truth is!  iMessage - is it free (outside of data charges) between iOS devices o...

bwgreen by I've Been Here Awhile
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  • 8 replies
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Resolved! Voicemail not working.

Hello,   So I've finally stepped up to a decent phone, equipped with data and all that jazz...   But my question is the simplest of things... Why can't I connect to my voicemail? I hold the 1 button, it says "calling" then it just says "call ended" w...

Chappo by I've Been Around
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  • 6 replies
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Legal in Canada vs. Illegal in the UK...?

Was wondering if Rogers will be the first in Canada to do the right thing? It seems that our Mother Country, the U.K.,  is more progressive and less susceptible to the mobile industry lobby.I find it strange that we all pay $600++ over a few years fo...

wantowan2 by I've Been Around
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Resolved! Ignore option

Why doesn't the ignore option work?  I've enabled it but still see this users posts.  Thanks in advance.     ***Edited Labels.***

samsvoc by I Plan to Stick Around
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Resolved! LTE vs 4G - connectivity, downloading, battery life

Does LTE have better connectivity than 4G? Better connectively as in better reliability when making or recieving phone calls? Or is LTE only faster download speeds? Also would a YouTube video run smoother on LTE vs 4G? I thought I'd ask the community...

Jordan16 by I've Been Around
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  • 2 replies
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Purchasing a Samsung Galaxy S4

Hi,   Been thinking about getting the S4.. I recently upgraded to the iPhone 5S.   I posted before.. but I just wanted a bit more information before I head on over to the Rogers store to do the switch.   I read online that there's been the case of th...

jstizzlee by I Plan to Stick Around
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  • 2 replies
  • 0 likes

samsung galaxy s4

i can not receive text messages from my husband's iphone. not sure what setting is wrong.   ***Edited Labels.***

chicnago by I've Been Around
  • 576 Views
  • 1 replies
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HOME MONITORING ALARM SYSTEM

1 .  Had the home monitoring alarm system installed on 12 Feb.., was told it would take two days to get the mobile app working,,well its now into the seventh day (19 Feb..) and it still isn't working. Made several calls to Rogers and was told it is b...

gary-h by I've Been Here Awhile
  • 2585 Views
  • 11 replies
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TechExpert

 How do I stop TechExpert from asking to install on my computer?

saul88 by I've Been Here Awhile
  • 1183 Views
  • 4 replies
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MS Outlook 2013

I am unable to sign-n to my "outlook" e-mail.   I keep getting the following message from Microsoft "Call us overprotective, I need a security code in order to continue.   There are a number of steps I have to do first but at the end of it all they r...