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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Rocket Hub Wireless disappeared

I have the rocket hub. For the past few months the wireless has disappeared and the power button doesn't work (as in, I can't shut it off through the power button, I have to unplug it). I thought if I pressed the reset button in the back it would res...

vannel by I'm Here A Lot
  • 11 replies

Resolved! Keep needing to reboot CGN3

I used to have an SMC modem setup in bridged mode and used my own router. I recently got the Extreme Unlimited (used to just have Extreme), and was told I need to update my modem. Not sure why, as I wasn't getting a faster package, just unlimited dat...

niltz by I've Been Here Awhile
  • 275 replies

Resolved! Can't connect to wireless network(Samsung mobile-i727R)

When I try to connect to my wireless network at home it scans and finds the network, asks for a password which it accepts then disconnects and scans again for the network it does this repeatedly. The phone connects fine at wireless hotspots and has n...

waboda by I've Been Here Awhile
  • 11 replies

Pay-As-You-Go Activation and SIM Problem?

I purchased a SIM at my local Rogers store and activated it online. I also ordered my phone number to be switched over and recieved an email that says they are unable to activate my phone at this time, and that I'd get an email when it is activated. ...

kyliedawn by I've Been Here Awhile
  • 2 replies

Resolved! All NEW HTC ONE

I just cancelled my reservation for the Galaxy S5 and reserved the New HTC ONE (M8). It is my understadning that the ones who reserve, these will be sent out asap and should recieve them by weeks end? I wonder if anyone has any info on this.   I've d...

zombiejc by I Plan to Stick Around
  • 160 replies

Resolved! Is the Cisco gateway affected by OpenSSL Heartbleed bug?

I heard from the news that Cisco and Juniper routers are also affected by the Heartbleed bug. Could someone from Rogers confirm that the routers come with your service is affected? If yes, what has Rogers done to protect our information?     ***edite...

fukeong by I've Been Around
  • 1 replies

Resolved! Digital Adapter and UPS shipment

I order my digital adapters they came quick but the ups guy dropped them off at the wrong address? My neighbor delivered them to me and one had some random guy’s name on it? Not sure if someone has mine or not I asked for three guess I got two and ha...

Resolved! Texting within the US

The hubby and I are traveling to Buffalo for some shopping. Question: while in a mall, if I text him or he texts me, how much will that cost? I will also be turning my data roaming off so as not to incur charges. Will this affect my texts?     ***Edi...

CGN3-ROG making me lose network shares

I have a macbook pro and a Synology NAS. I recently switched from an old Scientific Atlantic DOCSIS 2 modem + 1st gen Apple Time Capsule to a Rogers Advanced Wireless Dual-Band Modem (CGN3-ROG).   After finally getting Rogers to apply the upgrade in ...

cilias by I've Been Here Awhile
  • 2 replies

Netbox 3.0 recordings end short

So having the 8642 for well over a year I never had an issue with recording shows. Just 2 weeks of having the Netbox 3.0 we have recorded several shows and I would say about 50% of them would stop halfway through, would just freeze and do nothing the...

Resolved! LG G2

hello i was just wondering if the lg g2 from wind will work on the rogers network?      ***Edited Labels.***

Internet usage? Way over the top.

I dotn really know where to post this,  but since im with rogers and i can see theres alow of helpful people on the forum i figured i could post my problem here.    Im curently using the extreme package giving me 120gb of usage per month. I received ...

Cant get the ohl playoff game

The Rogers channel is not working, I really wanted to see the London Knights play. Whats with that??????     ***Edited labels***

asat831 by I've Been Around
  • 6 replies

E-Mail reception problem

I have been having trouble since last Friday wih my e-mails coming to the blackberry. They are received by the blackberry any time between 1 minute and as long as 35 minutes from the time they are recieved by my ISP mailbox. Prior to the weekend, I a...

allanp by I Plan to Stick Around
  • 10 replies

Resolved! network

datarogers turned my 4g network off for not paying my bill and i just paid it half an hour ago. i was wondering how long it takes to get it back.     ***Edited Labels.***

maytchak by I've Been Around
  • 2 replies

Resolved! Is Galaxy Note 2 Gone from Rogers?

Before the Note 3 came out, I saw the price of Note 2 as low as $49.99. After Note 3 came out, I wanted to purchase Note 2 (Because I just wanted simple pen features from Note 2, not fancy-nancy smart features. I think Note 2 is enough for me.), howe...

Livegarden by I've Been Here Awhile
  • 7 replies

Resolved! Unable to check usage!

Every time I click "Usage Details" it brings me to an Account Registration page. I currently have one account registered and its the "Wireless" account. I tried adding my internet account number but it wouldn't work, saying "The account number entere...

kkoubar by I've Been Around
  • 3 replies

Resolved! Very slow to access some website in China

Recently, It is very very slow to access some website in China, such as www.   Everything is fine in Jan. but now it is very very slow, and always keeping loading and never finish.. It seems only happens in Roge...

real_hulu by I've Been Around
  • 3 replies

Resolved! EMail message - Action required: Important changes to your email service

Got a phishy looking email; appears to be from "Rogers Yahoo Hi-Speed Internet <>".    Anyone else get this?  IS THIS FOR REAL?  I am very skeptical due to having to click for instructions.  Please advise.   Message...

Avid- by I Plan to Stick Around
  • 97 replies