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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
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  • 193 replies
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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Nextbox 3.0 (9865PVR) duplicate scheduled recordings + conflicts

Suddenly, when looking in my 9865PVR (Nextbox 3) upcoming recording list, many upcoming recordings are duplicated (listed twice)with one of them showing an exclamation mark (conflict). My box rebooted today at 6:10AM and I notice the software is upgr...

Lamzyc by I Plan to Stick Around
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Resolved! Rogers Bundles removed?

I tried to get a discount on my 70 per month bill but the rep set that bundles have been replaced with some kind of "reward points" is that true? The Rogers website says otherwise. ***edited labels***

Resolved! Nextbox 3.0 audio drop

HI, I recently switched from 8642 to Nextbox 3.0 PVR. Since the switch my recorded shows during playback experienced audio drop out. Problem has existed recording a variety of channels. Rogers sent tech out and didn't have any suggestions so he switc...

Jimp by I Plan to Stick Around
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Center Ice Game summary channel - GONE??

Guys - do you know which channel on Rogers has the summary of NHL games in progress and scores? I can't for the life of me find it...(for those of us who are center ice subscribers) I vaguely remember it being on channel 454 before? This channel was ...

bbtfastback by I Plan to Stick Around
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Why can't I change my plan on my Samsung Galaxy S4

So ya I've tried changing my plan through the website and through support because $70 is just too expensive. What I got was excuses. ie The plan can't go below $70 a month because of the subsidy. (This was the excuse retention gave me) Are you kiddin...

Are the 8300 HD pvr's still available anywhere?

After growing more and more frustrated with the recent updates to the guide, I am currently trying to find out if I can still get a hold of the previous version of HD PVR's so that i can go back to the previous guide. Does anyone know if there is a w...

Pottertons by I Plan to Stick Around
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Resolved! Kit Kat -> when??

There is lots of buzz about Android v4.4 aka Kit Kat and the Rogers OS Upgrades thtread doesn't acknodledge any Galaxy phones on thier smart phone list Please keep us updated and updated on your plans. ***edited labels***

AJPnKW by I've Been Here Awhile
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Retention question - for long term customers

I have been a Rogers customer for 14 yrs (wireless, and formerly cable(VIP)). Recent years I have been very unsatisfied with the customer service and billing. My bills regularly increase and I am finding alot of billing errors which I have to pursue ...

tripleh by I Plan to Stick Around
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Resolved! SMPT outbound email issue

A chronic recurring problem for my wife's account is the password/userid coming up as incorrect when trying to send an email from her iPhone.I've re-built the account on the phone many times, this doesn't seem to help. It has all the correct info, th...

graemegroy by I've Been Here Awhile
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apple router (time capsule) won't work with hitron modem

I have a new hitron all in one modem/router. I can make a belkin router work with the hitron, but not the apple router, which is a time capsule. Any tips on what to do? -I've put the hitron into "bridge" mode to allow routers to work with it. belkin ...

jpjuggler by I've Been Around
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Resolved! Connecting wireless router to CIsco DPC3825

Hello, So I have been reading some of the posts with regards to the poor wireless properties of the DPC3825 as I am having the same problem. My problem is a weak signal strength and occasional dropped connections. I would like to connect my old Links...

MitchNewbie by I've Been Here Awhile
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Resolved! contact

Where can I contact Rogers via email   ***edited labels***

Untouchable by I Plan to Stick Around
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S0a00 code

I have a blue screen on just one of 3 TV's. Reference code S0a00 To be announced on all channels. Tried new cable box and new 2 GHZ splitter. ***Edited labels***

eclipse123 by I've Been Around
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Resolved! unlocking iphone5 without reset my iphone....

Hi all, i have an iphone5 with ios6 jailbreaked, i just pay rogers $50 to have it unlock... they told me i need to reset my phone "Erase Alll content and setting" in order to complete the unlocking process. here is my problem... with an jailbroken ip...

rma957 by I've Been Around
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Resolved! Hitrontech/3DS Connection Issues

So I had to get a new router, as the old one would spontaniously turn itself off and wouldn't let us manually turn it back on. Rogers gave us the Hitron Technologies router.. and it works great, except now the wireless on my 3DS does not work. I trie...

cutepiku by I've Been Here Awhile
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IR Extender for Next Box 3.0

Yesterday we upgraded from a NextBox 2.0 to Nextbox 3.0. I had the official CISCO IR Extender cable for the 2.0. The nextbox 3.0 has the same IR exterder connector on the back. It seems to work from time to time. Has anyone gotten this to work? Is th...

bvoogel by I've Been Around
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4.3 update Bluetooth issues

Since the upgrade to 4.3 yesterday, my HTC One will no longer connect to my Range Rover via Bluetooth. I have read on several forums that customers in the U.S. have had similar problems over the past two weeks. Please comment if you have had problems...

droidguy by I've Been Around
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IP change.. port forwarding stoped working temporarily

Just had an odd thing come up.I am on a dymanic IP with Rogers... usualy changes, maybe 1/2 times a year.I have a dynamic to static service, which runs an angent which auto updates.. so i am generally not worried.Other then i tried to connect to some...

Gdkitty by Resident Expert
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Nextbox 3 Series Recordings

In case anyone else experiences this, I've been having issues with setting up recordings for series. The last couple of times I've done it, when I look at scheduled recordings, nothing is there. After playing around with it, I eventually discovered t...

jimboden by I'm an Advisor
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  • 24 replies
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