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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Questions Re: NextBox 2.0 HDPVR using OLD IPG

Hello, first time poster: I've had the Rogers SD non-PVR box for several years and I'm about to upgrade to the NextBox 2.0 8642HD PVR Box. After reading through several different posts regarding the new box, I think my concerns have been answered, bu...

Sammy79 by I've Been Here Awhile
  • 2 replies

Resolved! Can't get BNN today in Toronto

I'm in postal code M5H 3B3 and haven't been able to get BNN (channel 57) today. My TV just keeps saying "No Signal". It was working fine yesterday. I'm on "regular" cable (no digital set top box). ***Edited labels***

John-Paul by I Plan to Stick Around
  • 10 replies

Resolved! Was the cable out this morning? (July 16 - Ottawa)

My husband took the box away to replace it after work saying it was dead this morning and wouldn't start up. Any chance it was just the cable not working this morning???? I can't even test it now to make sure cuz he took it. Did anyone else notice th...

Charged for roaming and international sms i did not do!!

I don't know what is going on but I've been charged for roaming and international sms for the past 3-4 months that I did not do. My bill shows that I've sent them while in Canada to different 436 numbers (I searched and 436 is not even an assigned ar...

123456abc by I've Been Here Awhile
  • 7 replies


Hi there.I am curious about something. Last week, I recently switched back to Rogers from Wind. I was told by the gentleman that according to his system I need to put a $100 deposit down and will have a $300 credit. I was quite surprised as I have ne...

gardenia by I've Been Here Awhile
  • 3 replies

Resolved! Not getting anywhere near suggested speed

Hi, I live in Ontario and the internet plan my household has is the Express one. We are supposed to be getting 25Mbps down and 2Mbps up, but even if I check in the middle of the night or midday, the most we ever get is around 1.5Mbps down and 0.1Mbps...

Resolved! Can't access my account online

Hi for a while now i haven't been able to access my rogers account online. It comes up with an error message saying We are currently experiencing problems accessing your account and therefore cannot complete your request at this time. We apologize fo...

Resolved! intermittent problem: Slow Internet, almost zero upload speed

I've been having intermittent problems ever since I got Rogers to upgrade my old 60gb plan to the new 80 gb plan... and was forced to return my trusty Motorola modem in exchange for the Hitron CGN2-ROG.Most of the time it works perfectly, but about o...

schai by I've Been Here Awhile
  • 4 replies

Resolved! OutTV HD

I know it's not the most popular channel, but I love it. Like other channels.. the HD version of OutTV seems to only be available in Ontario. Being in New Brunswick.. it's yet another HD channel I am missing out on. Another note about OutTV.. the SD ...

colin74 by I Plan to Stick Around
  • 8 replies

Help! Rogers to Fido

Hi, so I have been on this contract for under a year (will be a full year in october), I got the iPhone 5 on contract so I;m paying it off, How much will it cost if I want to move to fido to get a different plan..also can I keep my phone? I'm still p...

smarwaha1 by I've Been Around
  • 1 replies

Cable TV Grounding

Who's responsible for grounding a TV cable line coming into the home? I've worked for US cable companies and it was always the Providers responsibility to ensure proper grounding in the home. I have a client who's lost his 65" Panasonic Plasma and PV...

ghard1 by I Plan to Stick Around
  • 15 replies

Extremely abusive Data Roaming Charges

4 days trip to Mexico. Hotel has wifi. Phone automatically uses data while is not connected to wifi. I was charged $855.20 for 57 MB extra data roaming. There's also $55.93 for 7 received text messages, 4 of them from Rogers! This is ridiculous! I ca...

How to update OS

I just got my first "Smart phone" is a Sony Xperia T. I was do I update the OS? The phone shipped with Andriod 4.0.4, and I heard that there is an update. I checked aroud the Roger's website, and they do not even list the Xperia...

ronwel by I Plan to Stick Around
  • 2 replies

Resolved! Cancel with 30 Days Notice

Could someone link me to where it says I must provide 30 days notice of cancellation? I made sure to cancel before my next billing period came up, thinking I would have to pay out the current period, but the guy on the phone says I have to pay throug...

Kdubovik by I Plan to Stick Around
  • 35 replies

Playing and recording videos on a VCR with the new Digital Adapter

Hey, so i finally figured out how to connect the tv and the digital adaptor through the VCR but i can not play videos and record. Does anyone know how to hook up an old Citizen VCR with the rogers digital adaptor connection?? ***Edited labels***

yukunerk by I Plan to Stick Around
  • 24 replies

Rogers/Yahoo email client really slow

We were up in Sauble past couple of weeks and I found the client to be really slow whenever I tried to delete a group of messages of deleting the SPAM box. A few minutes to get any response at all. I assumed that it was due to the poor WiFi connectio...

Resolved! Contract End Date

Hi. I'm just wondering if there is anywhere on the my rogers page that says when my contract ends. I can't remember when it ends and I would like to know how I can find out. Thanks!! ***edited labels***

saundemay by I've Been Around
  • 20 replies

Rogers Family plan disaster

I'm the poor father that was too nice to the family. We have a shared family plan and now its a nightmare to get out of. Rogers keeps giving us later dates when we have to phone in to cancel the contract. If we don't call at exactly the right day, it...

Bulk Cable Service

I moved into my present address, a town house in November of 2011. The bulk Cable service is provided by Rogers and I recently learned that I am entitle to one HDTV box and this was confirmed today at 10:30AM by a Male Customers Service Agent at a Ro...

wongchoi by I've Been Around
  • 9 replies

Resolved! Contract Termination

Recently, I broke the screen on my Samsung Galaxy Q. As it's a touchscreen, I've been looking for a new phone to use. I couldn't find anything similar that was cheap and decided to just go to Rogers. Initially, I called and asked if they sold used ph...

bmkaye72 by I've Been Around
  • 8 replies
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