Archived Posts
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

RogersGaming_Batman.png

Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 126443 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 30587 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 125271 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
  • 10260 Views
  • 0 replies
  • 0 likes

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 7467 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Nokia 1020 and Ford MySync

My old HTC Windows 7 phone would let my 2013 Ford Focus voice text message and reply to text messages by voice while driving. Now that I've upgraded my phone to the Nokia 1020 windows 8, , it won't.  They go to a In Privacy display and I have to wait...

BMDOwner by I've Been Here Awhile
  • 2442 Views
  • 12 replies
  • 0 likes

Resolved! Issues with Cisco DPC3825 after firmware update

Yesterday my modem recieved a firmware update which changed many of the its features. Some of the issues I am seeing is that:   I cannot change my user name anymore and it is stuck on cusadmin When clicking on the DHCP client table under the local ne...

Jancrow by I've Been Here Awhile
  • 2187 Views
  • 3 replies
  • 0 likes

CGN3 (Rogers Advanced WiFi Modem) "DNS" issues

Hello everyone,   In the beginning of August 2013, I decided to make the upgrade to the new "in-market" Rogers Ultimate Unlimited package. At this point I was in a grand fathered Rogers Ultimate plan and discovered that in order to get "Unlimited", I...

Steven-D by I've Been Here Awhile
  • 17493 Views
  • 32 replies
  • 0 likes

An old customer having problems with cable

I'm a longstanding Rogers customer in St John's NL I've been waiting over a year to have a new cable feed to my house .IRogers have put two boosters on my line but I'm still unable to acccess Rogers On Demand and wonder what this is doing to my Inter...

rforward by I'm Here A Lot
  • 776 Views
  • 1 replies
  • 0 likes

Resolved! Battery Replacement - Is it part of the 3 yr contract

My Samsung Galaxy Q (T589) battery is only holding a charge for 2-3 hours. Does Rogers replace the battery for free if you are still under contract?   If not, can you negotiate this as part of a renewal contract?     ***Edited Labels.***

User14 by I'm a Trusted Contributor
  • 3896 Views
  • 7 replies
  • 0 likes

Resolved! Internet Modem Question

Hi, Sorry if this has been asked a lot, but . . . My desktop is finally stopped working, and I'll be getting a new computer, a laptop instead of a desktop. The modem I have is about 7 years old (rogers modem) and im going to get a more updated one of...

monty by I Plan to Stick Around
  • 621 Views
  • 1 replies
  • 0 likes

Resolved! Hitron CDE-30364 Port Forwarding?

Has anyone gotten port forwarding to work with the Hitron CDE-30364?  If so, I'd love to learn any hints.  I've setup the ports I need in the "Forwarding" section of the "Firewall" portion of the web interface.  The ports and computer IP addresses I ...

khorton by I Plan to Stick Around
  • 11776 Views
  • 16 replies
  • 0 likes

complain

I 've a 3G problem in my blackberry torch 9800, and i wife my phone but still no 3G network   ***Edited Labels.***

alamen by I've Been Around
  • 1365 Views
  • 1 replies
  • 0 likes

Resolved! galaxy SGH I717r firmware upgrade

Hi folks. I"m new to the forums, please be gentle lol. I'm trying to find a link or post as to if, or if and where, i can find iformation to upgrade my phone. I am currently running android 4.0.4. I called rogers, and they said there is no available ...

VEE-DUB by I've Been Around
  • 2120 Views
  • 1 replies
  • 0 likes

Resolved! buying a phone

hi there: i would like to purchase a cell phone...right now i have a blackberry which i bought, i am with rogers, and have a really good plan, about 40.00/mth/unlimited talk, so i dont want to lose that..so i am thinking it would be best to just buy ...

Resolved! text message from Rogers?

Received email message today stating it was urgent. It said my IP address was infringing copyright in material owned or exclusively licensed by others.  It went on to say what the notice was to Rogers, etc. etc.   It was something to do with Tiger Wo...

vfhs by I've Been Here Awhile
  • 794 Views
  • 1 replies
  • 0 likes

Resolved! Paying off student plan contract then upgrading phone

I have an iPhone 4S which i purchased back in September 2012 with the Rogers Student Plan with a 3-year contract. I want to upgrade to the iPhone 6 when it comes out later in the fall, but do I need to pay off my contract first before making an upgra...

Meowser55 by I've Been Here Awhile
  • 850 Views
  • 1 replies
  • 0 likes

Wide vs Normal Audio range

I notice no difference when I switch between Normal and Wide and was wondering if Rogers actually uses the wide range. When I switch to Narrow, there's a definite change, but not between Normal and Wide. I should note that my audio is going to my TV ...

senordd by I Plan to Stick Around
  • 2514 Views
  • 1 replies
  • 0 likes

Q10

I am just readng that the Q10 uses more data. I had a bold and never had a problem. Why did Rogers not tell me this. I would have just taken a 9900 . I had an older bold.    Please explain this to me. I cannot afford to increase my phone bill. Ty. Pl...

GrannyD by I've Been Here Awhile
  • 1486 Views
  • 3 replies
  • 0 likes

Samsung S4 "not registered on network"

So I've been having this samsung galaxy s4 that had been working fine on 4G, calling, texting (i don't have a data plan). Then yesterday it suddenly stopped working-- all of it. It is not the sim card's problem. I tried it on my mom's iphone and it w...

qfanny by I've Been Here Awhile
  • 15710 Views
  • 7 replies
  • 0 likes

help

what is this upgrade that keeps popping p on my screen, said to be able to continue having rogers its a must, l can not download it an error keeps comming up??

sunfire by I've Been Here Awhile
  • 619 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail Setup

Is it possible to increase the number of messages my voicemail box will retain?  It's currently only 3 messages, which is pretty restrictive, and I'd like to increase that capability.     ***Edited Labels.***

Lorron by I've Been Around
  • 1782 Views
  • 2 replies
  • 0 likes

Resolved! WooHoo! KitKat for S5 mini soon!!

    Galaxy S4 Mini KitKat (Android 4.4) Coming Soon   And several others also ...   ***Edited LabelS.***

mdawdy by I Plan to Stick Around
  • 1062 Views
  • 1 replies
  • 0 likes