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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 121998 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30053 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Rogers Advanced Wireless Dual-Band Modem

Bought this wi-fi modem and it works fine with things hooking up from it, but when tried to connect it up with my previous set up ( with a D-Link 655 router to the last Rogers wi-fi modem, the one with many circles on the surface ), nothing works fro...

6thgear by I've Been Around
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Roger My Account - can only see usage for one phone!!!!

Using the newer updated Rogers MyAccount app on the iphone I can see my usage just fine. But when someone, on the same Rogers account, tries to loggin and see her usage, she only see's my phone usage. Does anyone know how to fix this so that we can b...

woodd by I've Been Here Awhile
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Current HTC one x version?

Hey guys. My wife has a one x and according to the OS upgrade schedule android 4.3 should have been released. Multiple attempts at checking for new software results in none found. Currently running 4.1. What version of Android are you all running? **...

Hallagwath by I Plan to Stick Around
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Resolved! Galaxie channels currently not available?

Just curious to see if anyone else is currently experiencing this issue? This will be day two now that all Galaxie channels have not been working. Text box pops up saying "This service is currently not available, please try again later". Thanks for t...

Cheebs by I've Been Around
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Resolved! How do i Connect VCR/DVD player and computer to nextbox?

This is my first time ever posting on a forum. I apologize if I am in the wrong place for my concern. I have searched all through the site and can’t find the answers. I have a 20 year old Sony Trinitron TV and just negotiated a new package with Roger...

csteeper by I Plan to Stick Around
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iPad Air only gets 3G

I just got my new iPad Air home and turned on Cellular service (Rogers) and all I can get is 3G! The SIM card is LTE capable and I get 4G service with my Rocket Hub from the same location, so I am wondering what is going on! The 3G service is about a...

Geezer by I Plan to Stick Around
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Resolved! Overage Charges - where can these be found on "My Rogers"?

Perhaps I'm blind, but are these available without having to be put on hold for 15 minutes? I'm about 10GB short of hitting my monthly allowance, and want to know what the charge will be. However, this doesn't appear on my bill, or on the details of ...

thegrommit by I Plan to Stick Around
  • 23634 Views
  • 11 replies
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Wireless data plans, no overage alert?

So we're on a Rogers corporate plan, which means the Rogers "my account" app doesn't function. Users can't check their own data usage. One of our employees used 4GB, but only has a 1GB Canada/US data plan. His overages were over $700. He says he neve...

GreenEnvy22 by I've Been Here Awhile
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  • 17 replies
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Resolved! Recommend me a stable dns server

Rogers dns server is pretty horrible everytime my internet cuts out it's an issue with the dns which is no secret. I've been trying to use googles 8.8.8.8 or 8.8.4.4 but every now and then get dns issues. Can someone recommend me a stable dns that th...

RoRo90 by I Plan to Stick Around
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Resolved! No Caller ID option available in individual Add ons?

i am looking to add Caller ID to my existing plan, which i have had for quite awhile now, and i have looked everywhere online but cannot seem to locate how i can do this. I have already checked the individual add-ons and it only shows 4 options for v...

ohrobots by I'm Here A Lot
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Resolved! Rogers My Account for iPad

I just upgraded and installed this App. Now it asks for registration. Part of the registration is they will send a verification PIN (4-digit) via SMS. This iPad is on rogers LTE data plan. It is not setup to receive SMS on the iPad's mobile number. A...

ybrik by I Plan to Stick Around
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Resolved! Trying to open ports to play on my ps3

I've been fighting with my router for 3 days trying to figure out why i keep getting errors playing on my ps3.Called Rogers they say my cg2n-rog seems to be working fine.called sony they sent me a list of ports i need to open to stop thesse errors bu...

jpc by I've Been Here Awhile
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Resolved! How can I find my lost IPhone 4?

Lost my phone and it is turned off so finder app isn't working any other options? Thanks for any help. ***edited labels***

JMACCA by I've Been Around
  • 1009 Views
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Problème avec mise à Jour Application " Mon Compte " !

Bonjour, Avant la mise à jour récente de l'application pour mobile " Mon Compte " de Rogers, je pouvais y accéder rapidement par mon Ipod Touch 4 en Wi-Fi branché sur Rogers. Je n'ai pas de cellulaire mais une Centrale sans-fil Erickson pour mon accè...

densi by I'm Here A Lot
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  • 1 replies
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New router doesnt help(SMC)

I have an SMC-D3GN modem from Rogers that my family bought from them. We've had consistent problems with it. mainly the wifi. The distance that the connection goes is awful. Like, the box is on one said of my house and just down the hall I get 1 bar ...

Can't send MMS anymore Nexus 4

I was able to send/receive MMS b4 when I was on custom rom (AOKP 4.2.2). When i updated to android 4.4 rootedi found out MMS is broken. I tried usng the same APN settings whne i was on AOKP 4.2.2 but still dones't work. Any1 know how to fix this? I t...

imeem by I Plan to Stick Around
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Resolved! Fin de contrat

J'aimerais savoir quand se termine mon contrat. Si ma mémoire est bonne, c'est à la fin du mois de décembre, comment vérifier ? ***Modification des Étiquettes***

braschar by I've Been Around
  • 1998 Views
  • 1 replies
  • 0 likes