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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122182 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30079 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Travelling to Europe

Hello, I'm wondering will I be charged for texts incoming? I have unlimited domestic texting plan. That's what it shows here as long I have a domestic or travel pack add on incoming text messages are free? ***edited labels***

icedog95 by I'm Here A Lot
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Resolved! Latency issues on Cisco DPC3825?

Recently I switched to the Cisco DPC3825 and I've since noted a fair amount of latency issues in various games. I'm basically using it as a straigh cable modem, as I don't have the wireless function enabled in the setup. I've seen references to a "br...

D_Proc by I've Been Here Awhile
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HDMI CEC 9865HD

Anyone here from Rogers or someone to know how to disable the HDMI CEC on this 9865HD. My issue is that I have a Panasonic 55VT50 that is a Smart TV and has ARC ( Audio Return Channel) when I got my Rogers 9865HD I noticed my ARC stopped working and ...

AccordXTC by I'm a Reliable Contributor
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Resolved! LOWERING MY DATA CONSUMPTION

We have two i phones on one account and my husband barely uses any data while mine by 1/2 way through the month i have used up 6GB. I have saved in my favorites some u-tube workout videos which is what i think is the reason for increase in consumptio...

crewiron by I'm Here A Lot
  • 1049 Views
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Volume Keys are not working on my htc one

well it started aff as being very figity but now they have just stopped they will not work any ideas on whats going on ? is it covred under warranty? ***edited labels***

lewolskiman by I've Been Here Awhile
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Internet connection while taking a call - Nokia Lumia 920

Is it normal to get disconnected from mobile internet while you're on a call? I was on 3G using Lumia 920 at the time it happened. I was talking to someone and needed to look something up in the broswer but was surprised I could not. Is there a way t...

beyond by I Plan to Stick Around
  • 800 Views
  • 1 replies
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Transfert d'une carte SIM vers un téléphone déverrouillé.

Boujour, j'ai présentement un téléphone avec un forfait mensuel chez Koodo. Je viens de m'acheter un nouveau téléphone déverrouillé et je voulais savoir si je pouvais tout simplement mettre la carte SIM de mon ancien téléphone dans mon nouveau pour g...

Shayna21 by I've Been Around
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  • 1 replies
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Cannot answer incoming calls. iPhone One Number App

Can someone help me. I cannot answer incoming calls with the One Number iPhone App. ios7. 5S. When I receive an incoming call the phone rings with the default iPhone app, I can't even find incoming calls in the One Number call log. I have it set to '...

nmcfarlane by I've Been Around
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What's the fee/gouge gonna be?

So I see while browsing Rogers site for an unrelated item, that here in NB Rogers is offering a competing deal with bell. $99.95 mth for three years. Net, cable, home phone and some fancy box. Knowing from others about Rogers gouge history / omission...

meyou by I've Been Around
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Food Network not available/not working properly

Just an FYI as it's not been posted yet and might help someone looking for this issue here: I noticed Friday afternoon that the Food Network Canada (HD) was not working on my 8642HD, just got a black screen. I checked channel #56 and it's 500-range #...

Resolved! Nextbox 3 device: Same poor responsiveness?

I was wondering if the remote control input and menu responsiveness were still snail-slow like they are with the Cisco 8642HD PVR (Nextbox 2). ***Edited labels***

Alph by I Plan to Stick Around
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Nextbox 2.0 Red Record Button Doesn't Work

I have two Nextbox 2.0 PVR's. This issue seems to happen on both of them or neither of them, so I assume it's a software bug that comes and goes with each load. If I am watching a show and press the red record button on the remote to record it, the s...

jm38712 by I Plan to Stick Around
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Resolved! Samsung Galaxy S4: I lost the Navigation application!

I needed to do some driving today in an unfamiliar area and I noticed that I have "lost" the Navigation application which came installed with the S4. I would appreciate any explanations or guidance in this respect. Thank you! ***edited labels***

DoruM by I Plan to Stick Around
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  • 7 replies
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Resolved! Nextbox sound distortion problem

I have a Nextbox 8642 box and after the TV has been on for approximately 4hrs the sound gets distorted and I have to turn the TV off and turn it back on the restore the sound back to normal. It did this with the previous 8642 box and now with the new...

adm by I Plan to Stick Around
  • 5020 Views
  • 25 replies
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Promotion ended, got a higher bill than before

So I was going to switch providers last year after being with Rogers for a number of years after getting the run around. To my surprise Rogers finally accepted to be "nice" to me when I told them I wanted to cancel. I received the exact plan I wanted...

YVRNJB by I've Been Around
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  • 2 replies
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GB usage and speed packages

just wondering, is there a way to change this, as in, i only use about 40 GB a month, im on the express package, where i can get 80 GB DL per month, i dint need 80 GB DL, but i do need the speed, so my Q is, why cant we chose on how much we need for ...

bidogman by I've Been Here Awhile
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Trying to find the return label tracking number

Long story short : Ive bought a new LG G2 with rogers year plan, and they offer me a promotion an extra sim card, that only uses data. They sent me my new toys in a package, including -LG G2 -Contract papers -new sim -2 UPS return labels which has di...

VIoLenT by I'm Here A Lot
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Worst customer service ever, everyone at rogers is misinformed.

Ok So I call in to figure out how much it would cost to upgrade to a note 3. as per my visit last week to a rogers authorized dealer I was informed that the upgrade cost for the note 3 would be $199, next thing i know rogers retention is saying yes s...

nikhil90 by I've Been Here Awhile
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Resolved! Can Rogers force me to get a digital box?

All I want is an adaptor, for one of my three tvs that is analog. Rogers help is telling me that, because I had a digital box on that tv at one time, I can only get another digital box, or pay for another outlet. I can't NOT have a digital box once I...

cathyottawa by I've Been Here Awhile
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  • 7 replies
  • 1 likes

SD Box restarts every night

My Explorer 3200 turns off probably 5 out of 7 nights a week. When I get up in the morning, I have to manually power it on and reset the volume settings - the clock is on, but the device is off. I was finally up late enough to see it happen, and it i...

ab__ by I've Been Around
  • 1174 Views
  • 1 replies
  • 0 likes