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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29381 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111399 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6999 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

How to know which tower my Rocket hub is using?

Hi, I have a Rocket Hub and the signal is low so even if the device show that the signal is on, i loose the Intenet connection many times a day. If a restart the device, i get the signal back for a short or long period of times. I've already install ...

juanito68 by I'm Here A Lot
  • 2341 Views
  • 5 replies
  • 0 likes

Resolved! signal cuts out

I recently hooked up an HDTV with an HDMI cable. The signal keeps dropping out and a no signal message appear. The picture comes back after a second or two but this happens continually while watching. ***Edited labels***

clyde13 by I've Been Here Awhile
  • 2799 Views
  • 7 replies
  • 0 likes

Switching Inputs on Nextbox 3.0

When I switch to a different input and try to switch back to TV after, it doesn't work. I will be watching TV on input HDMI2, then when I switch to say HDMI3 for PS3, when I try to go back to HDMI2, there is no signal. If I re-start the box it will s...

nadine78 by I've Been Here Awhile
  • 7251 Views
  • 56 replies
  • 0 likes

Rogers new Website

Hello Community & staff This morning i woke up & came online. I noticed that the website was redsigned into a new layout!. This layout is better & much user friendly. Its much easier now to see what i am looking for. I would like to thank the staff o...

Meowmix by I'm a Trusted Advisor
  • 1000 Views
  • 20 replies
  • 0 likes

Resolved! no service in BUFFALO, NY

can anyone help me if they encounter the same problem, last week with cell phone. I was unable to call TORONTO, or receive calls . I reboot the phone but no luck. ***edited labels***

alocin by I've Been Around
  • 1230 Views
  • 6 replies
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Resolved! Sony Xperia Z1

Just saw the official announcements for the Z1. I really like the spec's on this phone. Does Rogers plan to add this phone to its offerings? ***edited labels***

Paler45 by I Plan to Stick Around
  • 8885 Views
  • 70 replies
  • 2 likes

Resolved! tuning conflict

Ok, I'm new to this whole pvr thing...why am I getting tuning conflicts? I'm recording 2 programs and trying to watch a third? What's the issue? I just got the pvr this month... ***Edited labels***

confused123 by I've Been Here Awhile
  • 2292 Views
  • 11 replies
  • 0 likes

Spinning LED

Rogers Nextbox wont load, the LED is just spinning ***Edited labels***

murphy19 by I've Been Here Awhile
  • 2627 Views
  • 8 replies
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Resolved! iPhone free unlock

I thought part of the CRTC bill was that cell providers had to provide free unlocks? From googling it seems Rogers requires you to have the phone on a contract for 90 days THEN you have to pay $50. What a rip off. Telus, as much as I hate them, does ...

KILL by I Plan to Stick Around
  • 169293 Views
  • 50 replies
  • 1 likes

Resolved! Cancel 3 year contract after 2 years?

I am on a family plan and I thought my contract expired this year but apparently it's next year... My Android phone is already dated and slow. Plus I just never use all the data and 'benefits' of my plan. I will never do another contract again /end r...

KILL by I Plan to Stick Around
  • 39447 Views
  • 30 replies
  • 0 likes

Resolved! Forfait pour Blackberry Bold 9900

Bonjour! J'ai en ma possession un appareil blackberry bold, j'aimerais savoir s'il est possible d'avoir un forfait seulement textos illimités pour pas trop cher... merci d'avance! :) *** Modifié les étiquettes***

Rogers Online Order Missing

Ordered a Pay As You Go phone (Nokia Lumia 520) online August 18, 2013. No phone delivered, no order number in the email confirmation, no indication that I placed an order at all! Credit card already charged. Any ideas how to get my money back or the...

ehceezee by I've Been Here Awhile
  • 1393 Views
  • 4 replies
  • 0 likes

Resolved! Hard Reboot Post

Hi, Does anybody remember which post had the Hard Reboot message for the NB3? Or does anybody remember how it's done? Thank you. ***Edited labels***

Square by I'm a Reliable Contributor
  • 2905 Views
  • 4 replies
  • 0 likes

PVR Guide not updating properly

I'm still using the SA8300 HDPVR that I bought a few years ago from Rogers. In the last week or so, the guide program updating has been restricted to only the program title. When I press INFO, it says 'one moment please', and then 'no detail availabl...

Loyal by I've Been Here Awhile
  • 2660 Views
  • 34 replies
  • 2 likes

NextBox 3.0 Release in New Brunswick

I signed on with Rogers 2 months ago and currently have the older version of Netbox and I have to say I hate it!!! I had FibreOp prior to this and the PVR was awesome to work with. I am debating switching back to Bell unless the NextBox 3.0 will be r...

Gwendolynne by I've Been Here Awhile
  • 4935 Views
  • 19 replies
  • 0 likes

Resolved! Contract/Terms of Service - Price Increase

Where in the Terms of Service is the section that details the rules of what happens in the case of a price increase of a package and the individual is under a contract. I have gone through the Terms of Services again and again, but I cant find anythi...

Razasajj by I've Been Around
  • 1169 Views
  • 1 replies
  • 0 likes

Samsung Galaxy S4 Repair Help!!!

Hi, so I got my S4 back when it first came out at the end of April and about a month ago my camera started acting up. I constantly had issues with the front facing camera and occasionally had issues with the rear facing, which initially led me to bel...

Setting volume on the digital box - NextBox 3.0

OK, replaced my old HD PVR with the new NextBox 3.0 - all has worked seamlessly, I just find the volume is much lower (on my old PVR I'd have my volume around 13 - and there was a volume adjustment on the front of the box - on the NextBox, I have my ...

RussD27 by I've Been Around
  • 5154 Views
  • 1 replies
  • 0 likes

Way less speed than im paying for

Hello, Im currently paying for 35Mbps Down and 2 Mbps Up but according to speedtest.net (http://www.speedtest.net/result/2942996583.png) im getting Under 5Mbps down and 2 Mbps Up ... now this spikes up and down by the hour but in the past 2-3 weeks i...

Jodi123 by I Plan to Stick Around
  • 2012 Views
  • 10 replies
  • 2 likes
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