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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29498 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113728 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7047 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Subscriber Unavailable Voice Message

Does anyone know what might cause a "subscriber unavailable" voice message when someone tries to reach your number ? I am with Rogers and have voice mail setup and working. The voice mail always kicks in when either the phone is powered off or on and...

Victor43 by I've Been Here Awhile
  • 32698 Views
  • 4 replies
  • 0 likes

Dos Generic SYNFlood attacks

Kaspersky PURE 3.0 TCP from 142.54.179.6 to local port 21320 Denied: DoS.Generic.SYNFlood 23/09/2013 4:53:28 PM Kaspersky PURE 3.0 TCP from 192.184.62.130 to local port 21320 Denied: DoS.Generic.SYNFlood 23/09/2013 4:53:28 PM Kaspersky PURE 3.0 TCP f...

thewaz by I've Been Around
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  • 3 replies
  • 0 likes

Where is Project Runway Season 12 ???

Where is one of my Favorite Shows this Year??? Project Runway has aired in Canada for 11 years now, and the 12th season has been airing in the USA since July/2013. The last few years I was able to view on the Slice Network, and before the Slice Netwo...

Resolved! iphone 5 my account app

my account app on the iphone 5 does not let me see my date usage ***edited labels***

ascencioxox by I've Been Here Awhile
  • 1576 Views
  • 4 replies
  • 0 likes

Resolved! Note 3 pink?

Hi,I'm just wondering will rogers have the note3 in color pink? ***edited labels***

yingxuelu by I've Been Around
  • 2125 Views
  • 5 replies
  • 0 likes

Rogers CGN2-ROG - Help Page

GLOSSARY OF TERMS DHCP Dynamic Host Configuration Protocol. This protocol automatically configures the TCP/IP settings of every computer on your home network. DNS Server Address DNS stands for Domain Name System, which allows Internet host computers ...

Yatti420 by I Plan to Stick Around
  • 15382 Views
  • 3 replies
  • 0 likes

Resolved! Voip and modem/router

I am using voip with stand alone Motorola modem and my own D-Link router for wireless. If I upgrade, and disconnect their router, so that my router can be used, can I still use my voip. Voip is plugged directly into modem and not being used wireless....

bacoo by I've Been Here Awhile
  • 4164 Views
  • 7 replies
  • 0 likes

Resolved! Battery Issue a Carrier Problem for iOS7?

I don't know about you, but since I've updated to iOS7, my battery dranage has been coming and going. Things were fine Thursday and Friday, but starting last night, my battery has been dying fairly quickly. I actually went from 50 or 60-something% to...

writergal by I Plan to Stick Around
  • 1690 Views
  • 4 replies
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Resolved! Blocking Internet

Is there any way to have the internet blocked for particular parts of the day, say 8-4 Monday to Friday? ***edited labels***

Rogers Household to Rogers Household Ping Issues - Routing Issues

Hello everybody, Sad that I have to come on the forums to get a second opinion on this.. I think I have a routing issues between to rogers IP blocks.. 99x to 173x .. Doesn't seem to be functioning when I attempt to ping my secondary household both wi...

Yatti420 by I Plan to Stick Around
  • 1854 Views
  • 26 replies
  • 0 likes

Super Sports Pak Issue

Hello community, I am currently experiencing issues with every NFL Football channel available with the Super Sports Pak. The screen is black and has been since 13:00 EST (maybe longer). I'm just wondering if others are having this issue or if the iss...

user10 by I've Been Around
  • 614 Views
  • 1 replies
  • 0 likes

problem with pausing and watching recorded shows

I just recently got Rogers and have a Motorola M-DCX3510-M PVR. I seem to be having troubles where some days I can't seems to pause live tv. I hit pause the bar on the tv comes up like its going to pause but then it doesn't. Also, some days I can't s...

jsill by I've Been Here Awhile
  • 1410 Views
  • 5 replies
  • 0 likes

Roger cable guide is broken. Internet counter broken.

There is no way..... no way I used 22gbs over my 80gb a month plan. After I got to the 75% mark I speciffically only used my email and occasionally went on youtube and watched videos in 360p. There was also one night in august where the internet coun...

BradK by I've Been Here Awhile
  • 867 Views
  • 3 replies
  • 0 likes

temps d'attente

est ce que cest normal d'attendre 50 minutes sans avoir paler a personnne encorejaimerais savoir est ce qu'il y a un meilleur temps de la journée pour appeller pace queje n'apelle pas sa du service a la clientele d'attendre si longtempssa fait deja 3...

acayouche by I've Been Around
  • 531 Views
  • 0 replies
  • 0 likes

BBM messages and text msgs

I have unlimited text messaging. If I am in Europe and I BBM users in Canada, would I be charged for roaming? ***edited labels***

trestrail by I've Been Around
  • 1778 Views
  • 5 replies
  • 0 likes
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