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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29504 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113958 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Order a phone,no shipping response

Hi,so i order a nokia lumia 520,pay as you go without being logged in.It was ordered on Sept.17,now its Oct.1 .My credit card was charged on the 19th.I called, spent hours getting the same answer "just wait".I just want to know if this is normal,it w...

lumia500 by I'm Here A Lot
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  • 9 replies
  • 0 likes

calls going directly to voicemail

Whenever i call my home phone from my wireless it goes to my wireless voicemail.it never used to until about 6 months ago or so.i checked my homephone contact and voicemail theyre set as they should be.

Danonwhite by I've Been Around
  • 1965 Views
  • 1 replies
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Resolved! Smart Home Monitoring App ok on iOS7 ?

Will the SHM app work with iOS7? or should I wait for Rogers to release a new one before I update my phone. ***edited labels***

TracyA by I Plan to Stick Around
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high packet loss in Old Ottawa East

Last night my packet loss was so high I couldn't even post here. Today, the packet loss is low enough that I can post, but still pretty poor. This my pinging the default gateway this morning and afternoon" PING 99.253.156.1 (99.253.156.1) 56(84) byte...

gweg by I Plan to Stick Around
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Resolved! CGN3 (Rogers Advanced WiFi Modem) "VoIP phone issue

I replaced my Rogers modem yesterday from CISCO modem to Hitron CGN3. My VoIP phone stop working. The probelem I am facing you cannot make outbound calls or when making outbound calls you hear a busy signal. On googling and searching around found man...

navash by I've Been Here Awhile
  • 42123 Views
  • 170 replies
  • 1 likes

The Colbert Report

Now i don't get the Colbert Report unless I add the Comedy Network to my cable package. Rogers once again proves that their digital TV package provides little to no value whatsoever. The new channel shuffle is absolutely pathetic. I personally can't ...

Upgrade to iPhone 5c without changing my plan

I was very disappointed to learn that I can not upgrade to an iphone 5c without changing to more expensive plan. I currently have an iphone 4 and $55 plan which serves all my needs and now I am being told I have to upgrade to a $70/month plan. The re...

mrabb322 by I've Been Around
  • 2846 Views
  • 6 replies
  • 1 likes

Resolved! Rogers pay $85 a year plan

Hi I want to get the rogers pay $85 a year plan, today I cracked my iphone 4 so i would like to get a new phone. I saw that i can get a Iphone 4S 16gb for 0$. would It still be that price with this plan or would i have to pay for the reg price which ...

Resolved! Early Upgrade

I am currently using a Samsung Galaxy S3, purchased around last August on a 3 year plan. On the website it says that I have a device balance of about 288$ so what i was wondering is if I wanted to upgrade to the IPhones 5s would I simply just have to...

Nexus 4

I have a Prepaid plan which I have been using for years with an older style phone. Is it possible to use a Nexus 4 smartphone with Rogers data plan? I realize the N4 does not support LTE but I found 3G and HSPA fast enough for my purposes using the p...

goldberry by I've Been Here Awhile
  • 1163 Views
  • 3 replies
  • 0 likes

What is wrong with the guide recently?

Recently when using the guide to find what episodes are on the information is useless. Telling me that Jimmy Kimmel is the host of his own show is not telling me anything...I want to know the guests. Same thing with comedy shows, Big Bang, Two and a ...

Problems with Rogers Switching channels

Last night Sept 29, The Good Wife on CBS 523 started late about 9:15, at 10:00 all of a sudden the channel changed to CTV. Rogers need to monitor of a late start on a show and then start CTV later. This is not fair to the people that were watching th...

danno100 by I Plan to Stick Around
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Resolved! Final Rogers Month Internet Usage Issues

Hey everyone, I'm on the very final month of internet with Rogers. I'm switching over to another provider. Here's my question: Why can't I see this month's internet usage? I've checked periodically the last 3 weeks, but the internet usage part of the...

Borisus by I've Been Here Awhile
  • 2849 Views
  • 8 replies
  • 0 likes

problem sending email with pdf attachment

I'm trying to email a 5MB PDF file but can't do it. I keep getting a "timed out" message (probably a generic error from Thunderbird). What is the file size limit on rogers email.and considering I'm paying for it..why?? ***Edited labels***

Resolved! not being able to recieve message sent last night

so the night before a message was sent to me from sombody i just met but share no mutual friends with and have never met prior to this, because of this i dot have their number, but they sent me a message while my phone was disconnected as its on pay ...

Resolved! Can't find email link to report to Support that phone is inoperative

Good afternoon,Yesterday we exchanged tour old PVR for the Nextbox 3.0 and also exchanged the old modem for the newer faster version which includes a wireless router.The Cable TV was activated after a somewhat lengthy delay. However, we were unable t...

granpop by I've Been Here Awhile
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  • 5 replies
  • 0 likes

Resolved! Syncing iphone 5

I was wondering if its possible to sync my iphone while i'm away from the computer. Say, if i'm away on holiday somewhere and dont have my computer with me, and I'd like to switch movies with one thats not currently on my iphone. (not having all of t...

monty by I Plan to Stick Around
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  • 1 replies
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Getting a rogers box but charging the fee on my phone bill instead

My main question is, is it possible to rent a cable box but have the rental fee be part of my phone bill instead? I don't pay for the cable in my apartment and would prefere to see the fee on my account than relying on the landlord. edit: spelling. *...

platinums by I've Been Here Awhile
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  • 7 replies
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Unusually High Pings

For the past 2 days I have been experiencing increased ping with not much effect on my current download / upload speeds. I am paying for 50 down / 4 up. I am getting (in speed tests, I know it is boosted) 60 - 80 down, 3 up. But my ping during these ...

brandi_gal by I've Been Here Awhile
  • 1665 Views
  • 31 replies
  • 0 likes
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