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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122124 Views
  • 193 replies
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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30071 Views
  • 4 replies
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! CGN2-ROG Port Forwarding issue

After spending countless hours trying to set up my personal TeamSpeak server and fighting with this "lovely" modem, I am coming here for help. I have read thread after thread about this issue and there seems to be no solution for it. I am trying to o...

chefstef by I've Been Here Awhile
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New DPC3825 installed - now corrupted HTTP downloads?

So I had a no sync issue a couple of weeks ago. Tech came out, said the modem was bad (and it was a very old SMC one), and replaced it with one of the new Cisco DPC3825s. Performance looks great, tests are good, streaming is good, torrents are good, ...

tigeraid by I Plan to Stick Around
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known Phone contact now comes up as Unknown Number, won't connect.

Hi, I'm not sure if this is the right section for this question. The contact number for my parents now comes up as Unknown Caller on my Blackberry Bold 9780, and the phone call won't go though when they try to call me-it disconnects. This just starte...

Burgess by I've Been Around
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Problem with ARC since Nextbox 3.0

I have a denon 1713 with a Samsung LCD TV and a nextbox 3.0. Everything worked great until I upgraded to the newest nextbox.I am now unable to get the ARC To work with the TV and receiver however if I unplug the nextbox it all works again until the n...

Cowsgomoo29 by I've Been Here Awhile
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Resolved! Home phone from my office

Is there a way to use my home phone from my office? Like online simular to Skype?

remaxman by I'm a Reliable Contributor
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Resolved! Rogers Mobile Wallet/Pre Paid Credit Card question

So from what i get is that in order to use this you actually need a Credit card . its not something you can add money to or use $50 then pay it back on your Phone bill. i have Paypal which i use for sites that except Paypal but haveing a Pre paid CC ...

sonyboyj by I'm an Enthusiast
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Resolved! Rogers Online Protection - weird "mandatory" update message

I got a popup that placed itself and remained in front of all windows until I closed it. Rather large-ish 3"x2" claiming that Rogers Online Protection is in need of a 'mandatory' update in order to continue using it, and if I did not update it now, i...

jand_ottawa by I Plan to Stick Around
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Hitron Router Disconnecting Rogers Wireless Internet

Feb 9 2014 On Feb 4 @ just after 6pm my modem sudden stopped working. I tried everthing after that, nothing. So Tech support suggested I go and swap out the modem. So Wednesday I swap the modem for another Hiltron, set it up. Nothing, same thing happ...

robbarrie by I've Been Here Awhile
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Phone in Hamilton

Are there problems with the phones in Hamilton? I am having intermittent dial tone.

McPoke by I've Been Around
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Wireless modem problems, one modem after another

I've been with Rogers for 13 years now. Just a couple of weeks ago I managed to re-sign with a good deal, one part of which gave me a free new wireless modem for a year (I had one from 2007 but it worked just fine). I grabbed the deal because by upgr...

sepandee by I Plan to Stick Around
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Resolved! Rachat de contrat

Bonjour, Savez-vous si Rogers rachète les contrats mobiles des autres compagnies? ***Edited labels***

Evelyne by I've Been Around
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Resolved! Upgrading

Should I go to the Apple store to do my upgrade from a 4S to a 5S or should I go to a Rogers store? ***Edited Labels.***

Resolved! New firmware Hitron CGN3

Posted this elsewhere but probably should be a new topic: Using Windows 8.1 under Networks new entry: INTEL_CE_Linux checking the Gateway am now seeing a new wireless connection: 192.168.0.2 & 192.168.254.254 - Mac address 00:05:ca:11:22:33 and NEW F...

mrbrimi by I Plan to Stick Around
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Download the bill in PDF format

Is it me or the idea of getting online billing supposed to be easier and faster than paper billing? Why is the PDF in a little window on the billing page and not in another browser tab so those of us on MOBILE can download the thing and look at it cl...

Pamelerr by I've Been Around
  • 6291 Views
  • 10 replies
  • 1 likes