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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
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  • 193 replies
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Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

temporary password

Hi,   I've received an e-mail so that I can register my account, but the temporary password I received hasn't worked      ***Edited Labels.***

Resolved! Hitron cgn2

I have bought this modem one year ago.   Now I want Upgrade Internet to 60 hybrid, but they told me that this modem support till hybrid 30.   Why ?   I do not want throw away this modem that I paid 199 dollars + tax,     ***edited labels***

mephy by I'm Here A Lot
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Resolved! Facture en ligne

Bonjour je suis inscrite pour recevoir mes factures en ligne et je continue de recevoir la version papier que je doit payer 1.99$ plus taxe a chaque mois. Que dois je faire pour ne plus les recevoir?         *** Modifié les étiquettes***

golfergirl by I've Been Around
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ipv6 - Tunnel Broker & PPTP Protocol

Hello guys,   (moderators - i did some re-search, but i wasn't able to find existing thread with info about this).   anyway, couple days ago, my  Cable service was installed with Hitron CGN3 modem.   I've tried Roger's 6rd , but, for some reason ever...

damir by Rogers Employee
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Refurbished Galaxy S2 Turns itself off

So I recently had to trade in my phone because the touch screen was no longer working.   I received a refurbished phone the other day in the mail, Samsung Galaxy S2 LTE. I woke up this morning to find the the phone had turned itself off. It took my a...

MB82 by I Plan to Stick Around
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Resolved! Basic Cable

Hi I am looking to sign up with Rogers but I can't afford anything too high tech. Can anyone please tell me how much it costs monthly for just Basic Cable? It would be very helpful I have searched the site and not been able to find prices on just pla...

Resolved! Digital TV, HD and Outputs

I just ordered Digital TV, and some sort of box that will enable some HD channels with it.  I live in downtown Toronto.   The Digital TV is $39.48 /month and the HD box is $7.50.  Questions:   1. Of the 190 channels I am to receive, how many are HD? ...

matt72yard by I Plan to Stick Around
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Resolved! Changing phones within same account

If I have multiple phones in my Share everything account, can I switch phones between numbers? What if the phones still have a flextab balance?     ***Edited Labels.***

dude1 by I Plan to Stick Around
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Resolved! LTE and 3G Problem

Hey guys! Well just wondering what's going on with my LTE and 3G it keeps going in an out of those two, I live around the Rogers areas and everything so I'm not to sure what's going on. I have an iPhone 5c.   ***Edited Labels.***

DeannaMarie by I've Been Here Awhile
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The whole digital thing

We recently upgraded from the old Basic cable (and I do mean Basic) to digital plus with a nextbox because we bought a new TV and wanted to get the most out of it.  We all find this whole thing not very user friendly.  There are so many channels and ...

tobycarol by I've Been Here Awhile
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WWE Net Pak not working on Explorer 4642

I just signed up for the WWE Net Pak and it seems to work on one Nextbox, but not the one in my basement (Explorer 4642HD). I tried playing around with the splitter configurations but no luck, just a black screen w/o sound.I also recieve an error whe...

Suplex2 by I've Been Around
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CGN3 is dropping speed by over 50% after a switch or router

I just upgraded to the CGN3 with the 60MBps download speed package (Hybrid Fiber 60) and I started doing some speed checks and I'm loosing half my speed when I go through a Network Switch or router.   Here's what's happening.   CGN3 is in Router Mode...

lain by I Plan to Stick Around
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Rogers smart home monitoring touchpad wont work

Hey fellow customers!, Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before) t...

Thedude62 by I Plan to Stick Around
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Resolved! Attaching music files to email

Spoiler   When I attempt to attach a music file to an email, I receive a notification that "an error occurred while uploading". I've always been able to upload files up to my 25 Mb limit, no problem, but now nothing will upload, not even a very small...

solinadave by I Plan to Stick Around
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Nextbox 3.0 Channels not working

We just puchased a Nextbox 3.0 and after seeing the error message 'Cd00' and calling into Rogers every night for 6 nights, it finally loads and works BUT not all the channels are working.  In fact, about 80% of our channels display a black screen.   ...

stephcheung by I've Been Here Awhile
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Resolved! Advanced Wifi Modem.....Should I use a Router?

I am going to upgrade my Rogers internet package and will be moving from my basic cable modem to the Advanced Wi-Fi Modem. I am currently using an older Linksys Router with my modem. My question is....Should I still be using my router with this new m...

HM63 by I'm Here A Lot
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At 75% usage message, but not so

This morning when I logged on, I received the standard email message from Rogers that my usage had reached 75%, however when I opened 'view your usage' it shows just over 33% used. I also use an independent monitor and it agrees (close enough) to the...

emmjay by I Plan to Stick Around
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  • 4 replies
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