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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! USB port for backup

I notice the router has a usb port. Can I hook upa backup device to this port to backup my computers? ***edited labels***

remaxman by I'm a Reliable Contributor
  • 3 replies

Samsung S3 Predictive Text Inserting Word in Wrong Place?

Hello, I hava a Samsung S3 with Rogers that has a predictive text problem when entering text in emails. I am using the lastest android pushed to my cell, Android 4.1.2, the samsung stock leyboard and samsung stock email app. Let's say I open a new em...

gmilroy by I Plan to Stick Around
  • 7 replies

Resolved! Does Nextbox 3.0 feature auto on/off?

Does Nextbox 3.0 feature auto on/off like the scientific atlanta did? This feature is gone in my nextbox 2.0 and i'm hoping the 3.0 bring it back. I miss my TV going on automatically on a set channel to wake me up instead of an alarm clock. ***Edited...

GTABROKER by I've Been Here Awhile
  • 3 replies

Mon Rogers

Bonjour, j'ai récemment modifié certaines informations importantes de mon compte Rogers, entre autre le titulaire de mon compte. Avec l'aide d'un employé de Rogers, nous avons donc annulé mon précédent compte (avec l'ancien titulaire) et avons créé u...

Phone/text SCAM from number +88183771350

Global phone scam alert I just received an SMS from weird number +88183771350 saying "appelez nous urgent" (call us urgent). Then received a call from the same number about 2 minutes later - don't answer!Googled it: people in Norway and Jamaica repor...


How about you bring back Showtime to TMN? I watched the first 2 seasons of Homeland on Showtime which was part of TMN, which I subscribe to. I went to watch the 3rd season and found out Showtime has been moved to Superchannel which is a $16 subscript...

loraine13 by I've Been Here Awhile
  • 10 replies

Resolved! Security deposit issue

I signed up with Rogers over a year ago. I purchased my phone through Wireless Wave and during then I was told I will get the $200.00 deposit back after a year. I just spoke to someone on the phone saying I cannot get the deposit because it is based ...

marcov223 by I've Been Around
  • 10 replies

Question about Cable TV Services

Hi. My wife and I have a "free cable" service using the Rogers network which enables access to television since we have bad credit and Rogers doesn't want to actually provide TV services to us on a monthly plan (which is fine anyway as it's free for ...

Goodness by I've Been Around
  • 3 replies

Resolved! Can an lcd computer monitor connect to the nextbox?

I have a couple flat screen LCD monitors at home and bought an HDMI to DVI cable. I wanted to connect this to the HDMI port on the back of the NextBox. Will this work? ***Edited labels***

cad024 by I've Been Here Awhile
  • 5 replies

Rocket Hub SMS message

Using My Rogers app upgraded Nov 2013 requires you to enter phone number and then a SMS message is sent to your Device (the rocket Hub) which you need to finish accessing your account for first time. Only way I could get the SMS message which contain...

J099 by I've Been Here Awhile
  • 5 replies

Xbox one's HDMI inputs

Rogers gave me a digital adapter without an HDMI output so Rogers needs to give us different adapters otherwise connecting to the xbox one is impossible. What can we do here? ***Edited labels***

Passage au compte corpo

Mon compte personnel Rogers est passé au compte corpo. Je n'ai plus accès à mes infos sur Mon Rogers. Est-ce normal? Si oui, dans combien de jour aurai-je accès à mon compte corpo. MERCI! *** Modifié les étiquettes***

mesim by I've Been Around
  • 1 replies

Voicemail to text conversion very slow

I just got a new Samsung Galaxy S3 and have enhanced Voicemail included as a Value Pack add-on. It takes precisely 2 hours for a voicemail to be transcribed to text and sent to my new phone. Is this normal? I previously had a Sony Xperia 10 and a dif...

Resolved! How many networks on my Cisco modem?

On my old Cisco Modem Primary Network plus Guest Network. On my new Cisco Modem Primary Network, Guest Network and Hidden Network. Is this something new? ***edited labels***

mrbrimi by I Plan to Stick Around
  • 6 replies

My Account app - works with wifi!

As the title says, they just updated the app to work with wifi. After installation will have to re-validate your phone number. Everything appears there that I could see, does tie into viewing billing details, first rewards info, and able to order add...

Gdkitty by Resident Expert
  • 13 replies

Limited Internet Connections For Almost 24 Hours Now

Has anyone else been having limited internet connections since at least first thing this morning? I can access some websites, one of which is this one, ironically. I cannot access a lot of them however. No Facebook, no Hotmail, no newspaper sites etc...

Ptjewely by I've Been Around
  • 4 replies

Who would buy a modem from Rogers?

Food for thought. During the course of the day spent 6 hours talking to tech reps and supervisors. During the course of conversations I mentioned 6 other customers in exchanging modems with similar issues to mine. The retort from two different superv...

mrbrimi by I Plan to Stick Around
  • 21 replies

Resolved! About 75% usage notification

Today my computer show the usage notification over 100%, but I have not received prior notice of 75%, I call to the roger service and ask them, they said it had shown and press OK on Nov. 11, but I asked my wife and son, they did not see this 75% usa...

annsu by I've Been Around
  • 1 replies

Resolved! Cannot retrieve rogers email using thunderbird.

Hey all my dad who is the primary email user on our rogers account cannot get into his email on thunderbird... He doesn't use his computer often but it was working fine a while back... Now it isn't.How am I to setup thunderbird to get my fathers' Rog...

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