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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
  • 0 replies

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

NHL GCL crashing on Apple TV

Hi,   For weeks NHL GCL app on Apple TV continues to crash.  I have tried wifi and hard-wired connections.  I have updated, restarted, and reseted my apple tv.  Rebooted my modem several times.  Contacted Apple, they do not support 3rd party apps and...

JamieLeduc by I've Been Around
  • 1 replies

Wap and mms settings

I have a unlocked Motorola V180 that I need to be sure I have the right settings for browsing. I have a activated rogers sim card in it. Any help would be nice   ***edited labels***

Charlypp by I'm Here A Lot
  • 6 replies

Resolved! Door opening chime

How do I turn off the chime that happens whenever I open my doors? Not the alarm but the chime that dings even when the alarm is off?

CharO by I've Been Around
  • 1 replies

Resolved! Flex Tab/ Early Upgrade

Ok so I want to upgrade my phone form a blackberry bold 9900, to iPhone 5, Im not 100% sure what a flex tab is   when I got to my flex tab it like $287.xx and it says it used for upgrading phones? But when i go to device eligibility and pick the phon...

evankorsch by I've Been Here Awhile
  • 9 replies

Resolved! When will 250 Fiber be in my area?

Talked witha  rogers employee and they did not know this answer, I currently have 250 ultimate and keep going over the 250gb cap so I tried to switch to 250 fiber with the 500 cap but its not in my area, is there anywhere I can see if or when it will...

Milkmanswg by I've Been Here Awhile
  • 3 replies

Resolved! Nextbox 3.0 - PVR not working

When I try to pause something, the screen shows the pause symbol but the show keeps playing.    I cannot rewind either.    Everything I have PVRd I cannot access.    I have tried rebooting...has not worked.    Any ideas?   Thanks.      ***Edited labe...

gavin031 by I'm Here A Lot
  • 1 replies

Updated guide no longer allows to hide On Demand channels?

My NB3 received the latest UI update from Rogers last night and now I'm unable to hide any of the On Demand channels. I had them all hidden before and now they are back in the guide. I tried to hide them again, but the box will not let me. All the ot...

mousetamer by I'm a Trusted Contributor
  • 6 replies

Resolved! Rogers wireless network almost useless

How much longer will this terrible throughput and latency go on?  For the last month, I've had full bars yet the internet is almost useless in downtown Ottawa.  My friends with iphones are having the same problem.  I rely on this device and if this i...

gnich by I Plan to Stick Around
  • 26 replies

what happens if scammer calls and I press 1 for more info?

Phone rang and auto recording plays "This is Air Canada, you have been randomly selected to receive a credit for your last flight, press 1 for more info".  I pressed 1, and thought I heard a man begin to answer, and then the line went dead.  The call...

$2 paper billing, useless site links

I've been trying to switch to paperless billing online, but clicking the link to "go paperless" takes me to a page like this:   "Online Billing Go Paperless! View and pay your bills online. Questions about your Online Billing service? Find the answ...

Hitron CDE-30364 router and ps3 disconnecting?

Hi I just got this new rogers modem/router today (Hitron CDE-30364) and I have been experiencing disconnects on my ps3 while online. It happens every hour I'd say. The error code gives me no help whatsoever. My laptop doesn't suffer from this issue b...

Aigisry by I'm Here A Lot
  • 10 replies

Resolved! Apple SIM - Is it coming to Rogers?

The new iPad Air2 comes with a new Apple SIM, at least when purchased in the US and UK.  This  allows you to easily switch between wireless providers without switching SIMs.  The benefit of that is that you can travel in these countries without payin...

wayner92 by I'm a Reliable Contributor
  • 1 replies

Untold discount loosing

I am a loyal customer of Rogers internet. I have suspend my service for vocation trip for a month. When I return from vocation I charged for my service without my discounts and agent told me because of suspension I lost discounts.The agent did not to...

Cannot connect more than one wireless device at a time

I can only connect one wireless device at a time with my Rogers connection. If laptop is on the Internet the Ipod cannot connect, if Ipod is online than the laptop cannot connect. Hardwired devices work fine. Almost like I only have one Ip address av...

rioux by I've Been Around
  • 1 replies

Help with connection

I recently upgraded to the cgn3 modem on the hybrid fibre 250 package Games seems to disconnect Mumble voice chat program drops and reconnects alot Watching videos is painful it starts out okay then all of a sudden the audio is fine but the video is ...

fainflinn by I've Been Around
  • 1 replies

Resolved! 4G internet with an LTE SIM card through the Rocket Stick software

I just got off the phone with support after asking about downgrading from an LTE SIM card to a 4G one, and after calling 4 or 5 different local Rogers centers for me, the rep was unable to find any that carried them. So, she had one shipped to me, bu...

ChaChaSpin by I've Been Here Awhile
  • 2 replies

Latency issues as of the past two days.

I am a pretty frequent online gamer and as of the past few days I've noticed some strange spikes in latency with my Rogers extreme package. Download speeds remain fine, however latency has been jumping around between 300-1000ms. Prior to this I was g...

Resolved! Setting up hand me down iPhone 4.

My brother upgraded to an iphone 6 and gave me his 4. What do I need to do to set it up?     ***Edited Labels.***

Famograham by I've Been Here Awhile
  • 5 replies

Digital Cable Box Turning Off

I have an old SD Rogers Scientific Atlanta cable box that I got from Rogers back in 2007. Ideally I'd like to leave the cable box turned on at all times because I use a TiVo with it and the box needs to be turned on in order for my scheduled programs...

ggooden1 by I've Been Around
  • 1 replies