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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 122254 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 30098 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 119804 Views
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7322 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Accessing Cisco DPC3825 IGMP Settings

In the user manual for this router it shows that you should be able to enable/disable IGMP in the router settings under Administration -> management tabs just under the UPnP settings. This option does not appear to be available in my router managemen...

excelcias by I've Been Here Awhile
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Resolved! CTV Go App

Does Rogers plan to make steraming through the CTV Go App available to Rogers subscribers? Currently it is only available through Bell. ***Edited labels***

runnersweb by I've Been Around
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MS Outlook 2013

I am unable to sign-n to my "outlook" e-mail. I keep getting the following message from Microsoft "Call us overprotective, I need a security code in order to continue. There are a number of steps I have to do first but at the end of it all they requi...

Would you pay the late charge?

My FINAL bill from Rogers is $126.48 but having just spoken with a CSR rep, I am owed $131.24 in credits because they over-charged me? Would you pay Roger's $126.48 now and then wait for three months for them to, hopefully, sent you a cheque for $257...

peregrine by I've Been Here Awhile
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Internet Keeps Cutting Out since Feb 14th

We changed to the CGN2 modem on Feb 14th on the advice of tech and customer support. We had been having issues with download speed and were advised that we had to switch to this modem from the old $4/month one. Well the speed is great now however eve...

kingpin5 by I Plan to Stick Around
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Resolved! turn voicemail off completely

I have the wireless home phone. I set up voicemail and now want to disable it. How do I do that? All the codes for a landline do not work. ***Edited Labels.***

Brandazaar by I've Been Here Awhile
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latency / dropped packets - router issue?

I had my network running on a local lan, with a pair of routers running DD-WRT. I had one of these routers connected to Rogers Cicsco DPC3825 which was running in 'modem mode' (router disabled). This was working grat for a couple of years. Recently, ...

shep by I've Been Here Awhile
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Rogers Cable Down in Southwest London

Hey everyone woke up at 6am this morning to no cable tv both boxes just twirling around anyone else having this issue? ***Edited labels***

dma1960 by I've Been Here Awhile
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Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7322 Views
  • 4 replies
  • 0 likes

Resolved! Est-ce que vous égaliser les prix de la concurrence

Bonjour, j'aimerais savoir si vous égaliser les prix des conçurent. J'ai trouver le forfait de videront:http://www.videotron.com/residentiel/mobile/forfaits-mobiles/voix-et-donnees/voix-illimitee-et-donnees-60-6go Et pour le même prix vous offrez seu...

jeblade14 by I've Been Around
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Resolved! DIY Channel not working

DIY Channel seems to be down. I do subscribe to this channel, but it is currently BLANK - no video, audio, no error message, just blank. ***Edited labels***

tb83 by I've Been Here Awhile
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Nextbox slow to change channels and no program info displayed

Just got a new NextBox and set it up...immediately noticed long time to display a program after switching channels...up to 1 minute. Also, no program info is displayed as it states LOADING, which takes forever... Is it normal? What is to be done, if ...

igbusy by I've Been Here Awhile
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Resolved! Internet problems

My internet has been having problems connecting since the morning today. Is anyone else having this problem or is it just me? ***edited labels***

Mrmikes by I've Been Here Awhile
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Resolved! Does a PVR need a hard drive to record?

I have looked all over the web for this question can't find anything. I ordered a PVR online that apparently doesn't come with a hard drive and was wondering do you necessary need a hard drive or can you connect it to your computer and use the hard d...

diveman1980 by I'm a Reliable Contributor
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  • 16 replies
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On Demand Error message

Can anyone tell me if they have had this problem or know what is wrong..after numerous calls to tech support nobody seems to know what the issue is. This is what comes up when I hit play on an on demand show: In order to start cable service for this ...

hkj67 by I've Been Here Awhile
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Resolved! How to view my voice usage

I need to see my ongoing 500 minute phone usage so that I do not go over like last month. ***Edited Labels.***

rocketbob by I've Been Around
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Resolved! All NEW HTC ONE

I just cancelled my reservation for the Galaxy S5 and reserved the New HTC ONE (M8). It is my understadning that the ones who reserve, these will be sent out asap and should recieve them by weeks end? I wonder if anyone has any info on this. I've dec...

zombiejc by I Plan to Stick Around
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Resolved! Ignore option

Why doesn't the ignore option work? I've enabled it but still see this users posts. Thanks in advance. ***Edited Labels.***

samsvoc by I Plan to Stick Around
  • 1267 Views
  • 6 replies
  • 0 likes