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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...


When away on holidays for 2 months can I cancel cable and internet without the cost of turning it back on? ***Edited Labels.***

bertie2014 by I've Been Around
  • 2 replies

Improvement on Rewards Program and Cellular plans

As a customer for more than 10 years, the new rewards program are quite disappointing in my opinion. The rewards currently available are only on for a limited time, as opposed to affect the plans themselves. Certain carriers in America offer rewards ...

yuen101 by I Plan to Stick Around
  • 1 replies

Resolved! comment puis-je savoir combien de temps il reste à mon contrat?

Bonjour j'aimerais changer de compagnie parce que je trouve vos forfaits données beaucoup trop cher, mais je ne veux pas briser mon contrat, on m'a dit qu'il y avait une loi maintenant sur les contrat comme le mien (3 ans) et qu'ils n'étaient plus lé...

Marie1820 by I've Been Around
  • 2 replies

Resolved! Cisco DPC3825 - Internet Speed/Disconnecting Issues

I used to have the 300 GB Customer Retention plan using a Cisco DPC3825 and it would disconnect so often that it was really upsetting to even use it during the day. Example log of disconnections: 1. Thu Mar 13 02:55:312. Thu Mar 13 12:10:083. Thu Mar...

DrDoom by I've Been Here Awhile
  • 5 replies

Resolved! My Rogers & viewing bill

Have user name & password, and I know the account # but keeps telling me account # is already associated with another profile ***Edited Labels.***

Ulf by I've Been Around
  • 6 replies

No Sleep Timer in Latest GUI

The latest software running on my Cisco Explorer 4642HD no longer contains a sleep timer, please reinstate this fuction. ***Edited labels***

phillipsj by I've Been Around
  • 1 replies

Resolved! On-Demand problems

Hey everyone - I'm not able to view any of the on-demand options and hope you can help. I can find programs, select tv episodes (as an example) and select "play". What happens is, when it starts "loading", it then boots me to the "you may also like" ...

HD PVR Rogers Remote Volume Control Issues

My picture disappears when I change volume on certain stations. I have an LG TV and it's hooked up to the Rogers HDPVR. The picture comes back on a few moments after I stop adjusting the volume. ***Edited labels***

Edwinna by I've Been Here Awhile
  • 3 replies

No guide data other than today's

I live in Richmond Hill, ON area and own a Explorer 8300HD PVR. Since Mar 30, I only get guide data for the current day and sometimes if I am lucky, I get tomorrow's data. My TV is fine and I am able to record shows using manual programming. I have r...

gpanda by I've Been Here Awhile
  • 6 replies

Cisco DPC3825, unable to download full games for Xbox 360/PS3

Recently switched over to rogers home internet service & have been unable to download full digital games for both my xbox 360 & PS3. i have Hi-Speed Express Unlimited & a Cisco DPC3825 modem I think it may be the modem thats might be the problem, but...

Cisco DPC3825 slow, re-boot =OK?

Upgraded to 80GB Express, changed to the Hitron CDE-30364 modem but had big problems port forwarding so switched to the older DPC3825. Got it all configured but every couple of days the speed slows to a crawl (10 Mbps up), I re-boot the modem by pull...

drkailey by I Plan to Stick Around
  • 21 replies

Resolved! Need Another Tier Between Extreme Plus and Ultimate

It seems to me that the monthly allowance differencebetween the two, 1tb as against 150gb is huge and I'm wondering why there isn't something in-between? Do you think pleading on the phone might produce results? The reason I ask is that I think their...

pmcsplaza by I'm a Trusted Contributor
  • 26 replies

French channels missing only in the morning this week - Toronto

This week, the french channels in my package were not working in the morning, today is the third morning. Only TV5 SD and Radio Canada SD worked. I have 2 HD boxes, one of them a PVR, both are affected. If I restart the HD box non-PVR, it does not ge...

adrianeli by I've Been Here Awhile
  • 1 replies

Resolved! Make changes to account

In order to renew a contact and get a new phone (in the case that my phone is stolen), what level do I have to be listed as? Level 1 or Level 2? And what are the differences between the levels? ***Edited Labels.***

Resolved! No Internet service in Caledonia?????

Hi. Can someone explain to me something. Here is the story. I used to have Shaw in my area. Caledonia ON, Or Caledonia Haldimand County. Had Tv, Internet, phone through them. Rogers appearantly had purchased them from this area, as well as hamilton a...

purewack0 by I've Been Around
  • 1 replies

Missing Channels Randomly on Digital Boxes The Answer

Okay I am sure there are a lot of people experiencing this. All of a sudden several of your channels are black screens. If you reboot your box they come back. This has been happening to me for well over a month, and I have been talking to Rogers ever...

lavalamps by I Plan to Stick Around
  • 8 replies

Rogers First Rewards - Big Thumbs Up

For the first time ever, today I checked my Rogers First Rewards and discovered I started getting points late last year. I admit it was "flying below my radar", so to speak, as I've been a customer for 15+ years, but wasn't sure if I qualified for th...

jimboden by I'm an Advisor
  • 5 replies

Resolved! Godaddy Email Account Issue on Note 3

Let me try to explain this problem in detail hoping to get some answers. Please note that I've exhausted all my efforts in trying to find a solution on the web, Godaddy tech support, Samsung tech support and Rogers tech support: Here's the case: In t...

rfelaire by I'm Here A Lot
  • 2 replies