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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Pay-As-You-Go Activation and SIM Problem?

I purchased a SIM at my local Rogers store and activated it online. I also ordered my phone number to be switched over and recieved an email that says they are unable to activate my phone at this time, and that I'd get an email when it is activated. ...

kyliedawn by I've Been Here Awhile
  • 2 replies

LG G2 connectivity problem/mystery

I'm experiencing a recurring problem with my phone. Problem: It will occasionally behave as if its in airplane mode for hours at a time for no apparent reason. During such times, i have no data, i can't dial/text out, or receive in. It's pretty rando...

Ryokirah by I've Been Here Awhile
  • 4 replies

Resolved! Is the Cisco gateway affected by OpenSSL Heartbleed bug?

I heard from the news that Cisco and Juniper routers are also affected by the Heartbleed bug. Could someone from Rogers confirm that the routers come with your service is affected? If yes, what has Rogers done to protect our information? ***edited la...

fukeong by I've Been Around
  • 1 replies

New Internet PLAN & Pricing Comparison

I wanted to create this thread, to help people compare the new plans, vs their OLD plans. Old Packages Cost New Packages Cost Ultimate 250/20 @1tb 127.49 + rental Hybrid Fibre 250/20 @ 500gb 99.99 Old Ultimate 150/10 @250g 127.49 + rental Hybrid Fibr...

Gdkitty by Resident Expert
  • 124 replies

Resolved! Texting within the US

The hubby and I are traveling to Buffalo for some shopping. Question: while in a mall, if I text him or he texts me, how much will that cost? I will also be turning my data roaming off so as not to incur charges. Will this affect my texts? ***Edited ...

Resolved! Rogers 8642 vs Nextbox

First time here. Sorry if this is not the right place to post my message. I have to decide something before Monday. I phoned Rogers Customer relations yesterday and spoke to a rep to get a new promotion as I've had one every year for a few years now ...

remm672 by I Plan to Stick Around
  • 14 replies

Resolved! Remote with Learning Function?

I went to yesterday for help configuring my pvr's remote with another device, and noticed that on the "Atlas DVR 1056" page, which is the 5-device control my 8642HD uses, there is now a link to a user manual for a newer vers...

Resolved! Digital Adapter and UPS shipment

I order my digital adapters they came quick but the ups guy dropped them off at the wrong address? My neighbor delivered them to me and one had some random guy’s name on it? Not sure if someone has mine or not I asked for three guess I got two and ha...

Resolved! LG G2

hello i was just wondering if the lg g2 from wind will work on the rogers network? ***Edited Labels.***

Internet Outages in East York

Just a heads up for anyone in the East York area. The internet has been down for various people over the last couple of days. My landlady's was down yesterday and mine was down this morning for about 6 hours. We live in the same house, but I have a s...

jimboden by I'm an Advisor
  • 1 replies

CGN3-ROG making me lose network shares

I have a macbook pro and a Synology NAS. I recently switched from an old Scientific Atlantic DOCSIS 2 modem + 1st gen Apple Time Capsule to a Rogers Advanced Wireless Dual-Band Modem (CGN3-ROG). After finally getting Rogers to apply the upgrade in ba...

cilias by I've Been Here Awhile
  • 2 replies

What is everybody paying for Cable TV

Just wondering what everybody is paying for Cable TV, specifically their Extended Basic package. A few months ago, I refused to pay the $2.00 Paper Invoice Fee. Either remove it or disconnect me. So they removed it. Strange, this month my cable servi...

GlobalRider by I Plan to Stick Around
  • 7 replies

Ultimate 250 MB/s availability

Does anybody know when this will be available in North Oshawa area. It only seems to be in the South Oshawa area. ***Edited Labels.***

dj10fld by I've Been Around
  • 4 replies

Heartbleed and Rogers

Various news sources are telling me I should change my password to counteract the heartbleed OpenSSL issue, however is reporting I should ensure each Https site I log into has secured their sites first. Has Ro...

Periliss by I've Been Around
  • 8 replies

Resolved! network

datarogers turned my 4g network off for not paying my bill and i just paid it half an hour ago. i was wondering how long it takes to get it back. ***Edited Labels.***

maytchak by I've Been Around
  • 2 replies

New Nextbox and old Explorer 8300hd

I just hooked up my new Nextbox unit, and wanted to use my old Explorer 8300HD box (which I own) on another TV. Is that possible? I hooked it up, it boots up, gives me a picture with audio but 30 seconds later shuts off and reboots again. Is there an...

Jmcwarus by I've Been Around
  • 6 replies

Resolved! HTC One M8 Bands

Hello everyone, I'm planning on getting this phone when it is released on Rogers, however, will it run on the 700MHz LTE band when it is available? My school barely has a Rogers LTE signal inside it, so I was wondering if the M8 will support the 700M...

Resolved! Low signal strength

Hello everyone, I am planning to get a phone from Rogers in the near future, however, the signal strength near Lawrence Ave. West and Jane St. is very poor. Is there any way I can let Rogers know so that they can improve their signal in that area? -T...